John the engineer came and repaired our…
John the engineer came and repaired our Wolf extraction. Very helpful and excellent service.

Autowash (Domestic & Commercial Repairs) LTD is a specialized service provider located in Sittingbourne, Kent, focusing on the repair and maintenance of domestic appliances. With over 30 years of experience, the company caters to both residential and commercial customers in Kent and South East London. Autowash offers a wide range of services, including washing machine repairs, refrigeration repairs, and oven and cooker servicing, ensuring that all major brands and models are covered. The company prides itself on providing prompt service, with options for same or next-day appointments. Customers can expect a transparent pricing structure, with a one-off call and labor charge that includes all necessary work. Autowash also assists customers in sourcing and installing new appliances, further solidifying its role as a trusted resource for appliance-related needs in the local community.
Autowash (Domestic & Commercial Repairs) LTD receives high praise for its service quality, with many reviewers highlighting the professionalism and efficiency of engineers like John, Steve, and Nick. Customers appreciate the promptness of appointments and the thoroughness of repairs, often noting that the technicians are polite and knowledgeable.
However, a notable number of negative reviews express frustration with communication issues and delays in securing appointments, with some customers reporting long waits and inadequate follow-up after initial consultations. Complaints also mention dissatisfaction with the handling of repairs, including instances where further damage occurred. Despite these concerns, the majority of feedback reflects a positive sentiment towards the company's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | — | 0 |
| Sep 25 | 2.8 | 4 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | — | 0 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“John the engineer came and repaired our Wolf extraction”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Autowash (Domestic & Commercial Repairs) LTD is #1 of 5 on overall rating in this group.
60 reviews of Autowash (Domestic & Commercial Repairs) LTD. Filter by what matters to you.
John the engineer came and repaired our Wolf extraction. Very helpful and excellent service.
John arrived within the time frame and efficiently repaired my machine. He took time to check for other possible issues. He showed me how to remove and replace the filter in the machine properly. He was polite and spent time answering my questions.
Nick the engineer/ repair technician was fantastic. He was knowledgeable and easy to talk with. Repaired our machine and was so lovely. He's a credit to your business
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Henry arrived as arranged and worked solidly for nearly 8 hours to achieve an absolute brilliant finish to my car, I am quite fussy about my car and Henry exceeded all my expectations. All I can say is the Patrick in the Office and Henry were Totally professional and Polite I would recommend to anyone.
In this hot weather I decided that a Ninja Slushi was an absolute must! After finding them out of stock I contact Luke at Autowash who said he would let me know as soon as they became available again. Only a week or so later he called, ordered me one and it arrived on the hottest day of the year so far. Excellent service from Luke.
John turned up on time with plenty of communication about the appointment, and most importantly he fixed the problem with the washer dryer that we’ve had for a while now. Clean, tidy, nice bloke, hassle-free.
From start to finish they've been professional, polite and do what they say they'll do. They also keep you updated of timescales and stick to them. The install was quiet and all staff/contractors we're brilliant. Thank you!
Would highly recommend Auto-Wash Ltd in terms of service, tidiness and promptness. Steve the Engineer was polite, pleasant and thorough in diagnosing the fault our washing machine leaking. Once the part was in from order, Steve returned and very swiftly replaced the part, tested it and left it in working order.
Rang me to say he was on his way. Very helpful, listened to what I said, explained things very well. Even helped with a door problem that he didn’t need to do
Steve - thank you for your help! Excellent service!
We have had issues with our Samsung washing machine for the last 5 weeks and today it is finally fixed and working. Steve was our engineer and he was friendly, polite and patient. This wasn't an easy fix and required multiple visits. It was great to get Steve each time as he knew the issue from the get go. Thanks Steve for coming out multiple times and finally getting to the bottom of the issue. The only downside was the wait time between visits to order new parts and find an avaliable time slot for the Engineer due to how busy they are.
John was great! Very polite, helpful and quick. Thank you.
Terry the washing machine engineer was very professional and spoke us through what could be wrong and why they go wrong and showed us the part he was replacing perfect in every way thank you
Just had Steve round, fixed my washing machine, what a nice chap explained what he was doing, and what he thinks had caused the problem and measures to take to prevent a repeat.
Autowash (Domestic & Commercial Repairs) LTD is a specialized service provider located in Sittingbourne, Kent, focusing on the repair and maintenance of domestic appliances. With over 30 years of experience, the company caters to both residential and commercial customers in Kent and South East London. Autowash offers a wide range of services, including washing machine repairs, refrigeration repairs, and oven and cooker servicing, ensuring that all major brands and models are covered. The company prides itself on providing prompt service, with options for same or next-day appointments. Customers can expect a transparent pricing structure, with a one-off call and labor charge that includes all necessary work. Autowash also assists customers in sourcing and installing new appliances, further solidifying its role as a trusted resource for appliance-related needs in the local community.
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