got great customer service from chris
got great customer service from chris
Balance by bistroMD is a specialized platform dedicated to providing meal solutions that cater to various dietary needs. The company focuses on delivering nutritious, chef-prepared meals designed to support healthy lifestyles, making it an ideal choice for individuals seeking convenient and balanced dining options. With a strong emphasis on weight management and overall wellness, Balance by bistroMD aims to assist customers in achieving their health goals through well-structured meal plans. Targeting health-conscious consumers, including those managing specific dietary restrictions or looking for weight loss solutions, Balance by bistroMD offers a range of customizable meal choices. The platform simplifies the process of healthy eating by providing pre-portioned, ready-to-eat meals that align with nutritional standards. Customers can easily access their services through the website, enhancing the user experience with straightforward ordering and meal selection options.
Balance by bistroMD receives predominantly positive feedback, with many customers praising the deliciousness and quality of the meals. Reviewers highlight the fast delivery and effective packaging, ensuring that food arrives frozen and ready to enjoy.
Many express satisfaction with the variety of tasty options available, making meal planning easier, especially for those with dietary restrictions. However, some consumers report issues with food quality, citing experiences with unappetizing dishes and even spoiled items upon arrival. Additionally, there are complaints regarding customer service, particularly related to difficulties in canceling orders. Despite these concerns, the overall sentiment remains largely favorable, with many customers expressing their appreciation for the service and meals provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 131 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2023.
| Month | Average | Reviews |
|---|---|---|
| Apr 23 | 4.0 | 1 |
| May 23 | — | 0 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 131 most recent reviews.
“fast delivery and great packaging”
“The customer service person had no response besides their pre typed responses telling me I was too late”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 131 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Balance by bistroMD is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
131 reviews of Balance by bistroMD. Filter by what matters to you.
got great customer service from chris
Food is pretty good for frozen meals. Broccoli is usually a little overcooked. Good to have these meals to rely on.
I like the food taste and choices. My only complaint is that the plastic wrap on top isn’t always sealed right. Correct that and all is well!
The food is delicious! The box always arrives timely. Dry ice is packed around all the meals. I like having fresh, healthy ready in minutes.
Quick answers to the questions people ask most.
Yes, Balance by bistroMD is a legitimate company with numerous verified customer reviews. They have a mix of ratings, with many praising the quality of food and customer service, while others have raised concerns about food quality.
No, Balance by bistroMD is not a scam. Customer feedback indicates that while there are occasional issues with food quality and delivery, the majority of reviews are positive and highlight reliable service.
Balance by bistroMD offers a range of frozen meals that cater to various dietary needs. Customers have noted the large selection and tasty options available, though some find certain meals to be too expensive.
Balance by bistroMD's pricing varies based on meal selection and plan type, with some customers requesting promotional discounts for bulk purchases. They accept various payment methods for convenience.
Customers can reach out to Balance by bistroMD's customer support through their website. Feedback indicates that while some have experienced issues with cancellations, others have had positive interactions with customer service representatives.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have acid reflux so I’m limited to which meals I can eat without problems even though I like spicy foods. Your gourmet meals are delicious but some come back to haunt me. Haha. I’m now choosing those that don’t cause me problems when I reorder.
I have really liked Balance by bistroMD because it offers much more flexibility than the structured BistroMD program, with the same delicious meals. However, recently it seems that many of the entrees that were available a couple of months ago are no longer there, without anything new to replace them. I particularly liked some of the salmon and tex-mex dishes, which have disappeared.
The plan is a little more expensive, but the meals are delicious and they are perfectly balanced for diabetics and there are a lot of choices. The program allows you to gradually cut your order as you learn to design and cook your own meals, which is not easy and takes a long time, but you have the plan to help keep you on target as you learn. This is the best program out there I believe for losing the weight and learning how to keep it off. Thanks, Balance BistroMD!
Tasty meals and great customer service. My only downside so far is that you plan out your meals, get the order placed and then they can't deliver certain items. Most people are preparing meals for certain days and require the exact number of meals. So instead of just issuing a refund, how about allowing customers to select alternate items or allow 1 or 2 backup items on the initial order. If you can't trust your meal delivery for balanced meals, you will deviate from your diet.
I choose low sodium, low carb, low cal, heart friendly meals, and I am happy for the most part. However, I think the sodium is a bit high averaging between 350 mg to 550 mg per serving. Sometimes higher. I feel as though it should be lower. Just my opinion ....... Also, It seems as though there is a sale or a special emailed to me just after I place an order and receive it. Coincidence ? ? ? I don't know.
Thanks to y’all I have gotten a grasp on too much blood sugar. Everyone has particular tastes, and over the months I have developed my favorites. I do miss your BEEF STROGANOFF and hope you bring it back again soon. It is amazing how the dinners arrive still frozen, but every time they are perfect.
I have placed 3 or 4 orders now and really enjoyed the food. There were a couple that weren't my favorite but that's to be expected. The food arrives quickly and very well packaged. My only complaint might be the high shipping costs, since other companies ship free.
The food is substantial, some is very good, some a little too spicy (hot). Very convenient, arrives frozen, well packaged. I wish there was more plant based dinners, and most of all the use of grass fed beef and antibiotic/hormone free poultry. AND organic....Thank you, Connie Rodriguez
Generally speaking, I have been pleased with my experience with BistroMD. The shipping is fast, and well done, and there is often a promotion on for free shipping, and coupons available -- which make it pretty affordable compared to their competitors. There are plenty of meal options to choose from, and new items get switched in and out regularly; which is great for variety. The portion sizes are pretty good; though I think a hungry man would find himself wanting more -- personally, I eat many small meals per day, so I'm not interested in feeling "stuffed". Now, with regard to taste - there has certainly been some variance in my experience. I've deduced that the seasoning is often allocated to a single item in the meal (i.e: the protein) leaving the remaining sides rather bland. I've mediated this by ordering primarily "mixable" entrees, where all of the meal items can be stirred up into a stew-type situation --- I find this balances the spices. A few items I really enjoyed: the Western Egg Scramble, The Coconut Thai Chicken Curry, the Smoked Paprika Chicken, and the Beef Broccoli. A few I really didn't care for: the Pork Vindaloo, the Jambalaya (it was just "hot", but lacked that delicious pepper taste!) and the turkey meatball with lentil (sweet tomato sauce is not ideal). Recommendations for improvement: BistroMD, why do you shy away from garlic and onions? I think these two ingredients would go a long way to improving the savory profile of your dishes, without sacrificing the macros!
Good food, a little pricey, but the quality is worth it (in my opinion). Food arrives in good condition, and keeps just fine while frozen. The website is not so good. Placing orders is easy enough but I don't seem to get any email confirmation, and I cannot go online to look up past orders. If you order, be sure to save your printable receipt!
i had to stop using yall due to the flood by harvey,(no house,no freezer) up and untill he great flood, i enjoyed your service.. I would have liked the portions to be a little bigger, but for a bachelor the meals were balanced, and god to eat! rj
Balance by bistroMD is a specialized platform dedicated to providing meal solutions that cater to various dietary needs. The company focuses on delivering nutritious, chef-prepared meals designed to support healthy lifestyles, making it an ideal choice for individuals seeking convenient and balanced dining options. With a strong emphasis on weight management and overall wellness, Balance by bistroMD aims to assist customers in achieving their health goals through well-structured meal plans. Targeting health-conscious consumers, including those managing specific dietary restrictions or looking for weight loss solutions, Balance by bistroMD offers a range of customizable meal choices. The platform simplifies the process of healthy eating by providing pre-portioned, ready-to-eat meals that align with nutritional standards. Customers can easily access their services through the website, enhancing the user experience with straightforward ordering and meal selection options.
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