Bearhug Ltd operates CrowdTrust, a review platform designed to help consumers make informed purchasing decisions in the shopping and fashion sector. The platform allows users to share and read reviews about various products and retailers, fostering transparency and trust within the marketplace. By providing a space for authentic customer feedback, CrowdTrust aims to connect shoppers with their desired products while assisting businesses in understanding consumer sentiment. Targeting both consumers looking for reliable product insights and businesses seeking to enhance their reputation, CrowdTrust emphasizes the importance of genuine reviews. The platform serves as a valuable resource for users wanting to compare experiences and find trustworthy brands in the shopping and fashion categories. Through its commitment to user-generated content, Bearhug Ltd supports a community-driven approach to online shopping.
Bearhug Ltd receives high praise for its product quality and efficient service, with many customers expressing satisfaction with their purchases, particularly the Bearhug coats and parkas. Reviewers frequently highlight the fast delivery, with several noting their orders arriving within 48 hours, and commend the great packaging and overall aesthetic appeal of the items.
However, a significant number of negative reviews point to serious issues with customer service, as multiple consumers report never receiving their orders or failing to get responses to their inquiries. Complaints about unresponsive communication channels, including bounced emails and unanswered messages on social media, are common. Despite these challenges, the majority of customers appreciate the quality and warmth of the products, leading to an overall positive sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Looking for high quality parka and found it with Bearhug Parka - excellent service purchasing parka and received from...”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.8 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Bearhug Ltd is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.2).
60 reviews of Bearhug Ltd. Filter by what matters to you.
Over a year ago
Ordered product and never received it. There is no way of contacting this company. Their contact email address bounces back. I don't have a Instagram account but asked my friend to reach out to them... See more
Over a year ago
I have no problem with Trust Pilot . I have gotten no response from BesrHug at all I leave voicemails and never get calls back. They must not care how they Handel their business. My next step is to l... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered product and never received it. There is no way of contacting this company. Their contact email address bounces back. I don't have a Instagram account but asked my friend to reach out to them with my order details and he received no response. Terrible customer service!
I have no problem with Trust Pilot . I have gotten no response from BesrHug at all I leave voicemails and never get calls back. They must not care how they Handel their business. My next step is to leave it in the hands of my lawyer. Thank you Trust Pilot for letting me put this on your site. Susan Webster
I placed an order over two weeks ago and have not received any updates. The email address provided has bounced back, and my messages on Instagram have gone unanswered. I'm concerned whether this company is still operational. Could someone please assist me?
Was initially happy with Dryrobe from Bearhug, but the zip broke after only using it twice. Sent multiple emails and instagram messages, and never heard back from anyone. Sadly could not recommend. No customer service at all and now have an expensive dry robe that I can't really wear as it's too cold without the zip.
I bought the bear hug for my 4 year old grandson recently mid January. He is taking swimming lessons. I think they have lowered the pool temperature. He is freezing getting out. Nanny is there with the bear hug he loves it keeping him warm job done!
Fast delivery and great product. Very happy with my new BearHug
Very efficient processing & delivery Product great quality & aesthetically very pleasing
The item arrived within 48hrs & is gorgeous. This is my second to order fro Bear Hug & they are so cosy for the outdoors, so versatile & on trend.
Looking for high quality parka and found it with Bearhug Parka - excellent service purchasing parka and received from Ireland timely
Great packaging Good communication Product surpassed expectation!
I love my Bearhug! It’s just what I wanted for sitting by the fire-pit on chilly nights.
Absolutely love the Bearhug coats!!! Amazing, warm and comfortable. Received one as a gift, have gone on to purchase one for my husband and my sister. Great customer service too. Have already recommended to friends and other family.
Hi I'm Outdoor Activity Instructor ( kayaking, sailing, rock climbing etc..) The outer and inner layer is great although I would improve hood with additional peak for rain protection like in sailing jackets or sea kayaking cags and add up strings to pull the hood in windy conditions. Also I would add up longer collar with softer liner inside and slightly oval shape for chin, same example like in sailing jackets or kayaking cags. Overall the product is good quality and very warm.
Thick, warm and easy to fold and stick it into the additional drawstring bag which is fabulous. Looking forward using this regularly over winter swims!
Thank you so much Bearhug for your great service, it went so smoothly ❤️
My order arrived very quickly and the tow float is superb quality and great value for money
Absolutely superb quality products.
Great service, quick delivery and responsive when I had an issue with one of the items that was out of stock. The parkas are fantastic quality and I’m delighted I can use an Irish company. Will definitely recommend to my friends.
Had a good experience buying from Bearhug Found it easy to communicate and all that was promised was carried out. My refund was also super quick. I would highly recommend.
Bearhug Ltd operates CrowdTrust, a review platform designed to help consumers make informed purchasing decisions in the shopping and fashion sector. The platform allows users to share and read reviews about various products and retailers, fostering transparency and trust within the marketplace. By providing a space for authentic customer feedback, CrowdTrust aims to connect shoppers with their desired products while assisting businesses in understanding consumer sentiment. Targeting both consumers looking for reliable product insights and businesses seeking to enhance their reputation, CrowdTrust emphasizes the importance of genuine reviews. The platform serves as a valuable resource for users wanting to compare experiences and find trustworthy brands in the shopping and fashion categories. Through its commitment to user-generated content, Bearhug Ltd supports a community-driven approach to online shopping.
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