Love my bearhug ❤️
Love my bearhug ❤️
Bearhug Ltd operates CrowdTrust, a review platform designed to help consumers make informed purchasing decisions in the shopping and fashion sector. The platform allows users to share and read reviews about various products and retailers, fostering transparency and trust within the marketplace. By providing a space for authentic customer feedback, CrowdTrust aims to connect shoppers with their desired products while assisting businesses in understanding consumer sentiment. Targeting both consumers looking for reliable product insights and businesses seeking to enhance their reputation, CrowdTrust emphasizes the importance of genuine reviews. The platform serves as a valuable resource for users wanting to compare experiences and find trustworthy brands in the shopping and fashion categories. Through its commitment to user-generated content, Bearhug Ltd supports a community-driven approach to online shopping.
Bearhug Ltd receives high praise for its product quality and efficient service, with many customers expressing satisfaction with their purchases, particularly the Bearhug coats and parkas. Reviewers frequently highlight the fast delivery, with several noting their orders arriving within 48 hours, and commend the great packaging and overall aesthetic appeal of the items.
However, a significant number of negative reviews point to serious issues with customer service, as multiple consumers report never receiving their orders or failing to get responses to their inquiries. Complaints about unresponsive communication channels, including bounced emails and unanswered messages on social media, are common. Despite these challenges, the majority of customers appreciate the quality and warmth of the products, leading to an overall positive sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Looking for high quality parka and found it with Bearhug Parka - excellent service purchasing parka and received from...”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.8 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Bearhug Ltd is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.2).
60 reviews of Bearhug Ltd. Filter by what matters to you.
Great product & price point. Easy to order & pay. Returns not a big issue. I found the product & service superb. Bought 2nd pink limited edition one for Karen for her 60th it's fab
I placed an order 8th January. On 12th January i was contacted to inform me that the colour was no longer in stock and to query if i can pick another. I've replied to this email, and subsequently contacted Bearhug on the support email and via instagram over the last couple of weeks with no reply. Disappointing as they have charged the order but have not allowed me to substitute or claim a refund
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Thank u , excellent service, speedy
Absolutely delighted with my purchase of the thermal robe and dry mat. Bought it for my 20yr old son who surfs and has taken to daily sea swims. Had bought them as his Christmas present but on seeing the quality and the dropping temperatures I couldn't wait. He is over the moon with it, perfect size and so snug. Bearhug added one of their new beanies as a gift and that and a lovely handwritten note from Sineàd, was the icing on the cake. Recommend 💯. Buy Irish..
Super service
Snug as a bug in a bearhug ! The warmest thing ever.
Great product fast and efficient delivery
Fantastic service!!!
Great service. Received my bear hug the next day. Delighted
Excellent product bought at Cafe Du Journal. €130 which was a little cheaper than the dry robe but just as good. Came in lots of colours too
Great product....I bought it for my 10 year old and because she's a wheel chair user I didn't want it too big or long. Just for her I found sleeves and hood a little on the short/small side but generally it was a good fit. Very handy also for trips to the swimming pool.
Bearhug Ltd operates CrowdTrust, a review platform designed to help consumers make informed purchasing decisions in the shopping and fashion sector. The platform allows users to share and read reviews about various products and retailers, fostering transparency and trust within the marketplace. By providing a space for authentic customer feedback, CrowdTrust aims to connect shoppers with their desired products while assisting businesses in understanding consumer sentiment. Targeting both consumers looking for reliable product insights and businesses seeking to enhance their reputation, CrowdTrust emphasizes the importance of genuine reviews. The platform serves as a valuable resource for users wanting to compare experiences and find trustworthy brands in the shopping and fashion categories. Through its commitment to user-generated content, Bearhug Ltd supports a community-driven approach to online shopping.
This profile hasn't been claimed by the business owner.