Amazing service
Amazing service! I had opted for store pickup and within an hour of ordering it a lady was at my door as she was passing by my house! So delighted and the product itself has been brilliant!
Bearhug Ltd operates CrowdTrust, a review platform designed to help consumers make informed purchasing decisions in the shopping and fashion sector. The platform allows users to share and read reviews about various products and retailers, fostering transparency and trust within the marketplace. By providing a space for authentic customer feedback, CrowdTrust aims to connect shoppers with their desired products while assisting businesses in understanding consumer sentiment. Targeting both consumers looking for reliable product insights and businesses seeking to enhance their reputation, CrowdTrust emphasizes the importance of genuine reviews. The platform serves as a valuable resource for users wanting to compare experiences and find trustworthy brands in the shopping and fashion categories. Through its commitment to user-generated content, Bearhug Ltd supports a community-driven approach to online shopping.
Bearhug Ltd receives high praise for its product quality and efficient service, with many customers expressing satisfaction with their purchases, particularly the Bearhug coats and parkas. Reviewers frequently highlight the fast delivery, with several noting their orders arriving within 48 hours, and commend the great packaging and overall aesthetic appeal of the items.
However, a significant number of negative reviews point to serious issues with customer service, as multiple consumers report never receiving their orders or failing to get responses to their inquiries. Complaints about unresponsive communication channels, including bounced emails and unanswered messages on social media, are common. Despite these challenges, the majority of customers appreciate the quality and warmth of the products, leading to an overall positive sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Looking for high quality parka and found it with Bearhug Parka - excellent service purchasing parka and received from...”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.8 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Bearhug Ltd is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.2).
60 reviews of Bearhug Ltd. Filter by what matters to you.
Amazing service! I had opted for store pickup and within an hour of ordering it a lady was at my door as she was passing by my house! So delighted and the product itself has been brilliant!
Great service. I had to change it and the service was excellent and really quick.
Purchased a birthday gift for my friend in the morning and the same day it have been delivered to my address by a lovely Sinead. My friend was really happy with her purple parka.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great customer service. I really love this robe. Its super warm & cosy.they're are so many lovely colours it was hard to choose just one. I bought a size small & have plenty of room to change in it. The only tiny issue is the hood which is a little bit small. I don't think buying a larger size would be a option for me as the sleeves are long enough & the robe almost reaches my ankles. I would definitely buy another one.
I purchased a bearhug hoodie and I must admit its the most comfortable hoodie I have ever bought. Sizes are perfect fit. Looking to buy more before the winter sets in. Seriously fantastic quality product. Well done Bear Hug
My bearhug arri ved
Excellent product & customer service
Whole transaction was simple .... great communication would highly recommend
Excellent service - very personal and customer focussed. The Bearhug itself was purchased as a gift and loved by the lucky recipient. It is a really great quality product. Will definitely purchase again.
Fast delivery. Love the color. And the logo. And the pockets.
Fantastic quality, the children love them! Well worth the investment!
Fantastic coats so warm beautiful vibrant colours including a bag for these coats. My girls are delighted with them so roomy and warm. Delivered very quick from when ordering them. Great customer service I would highly recommend them . Worth the money 100!% quality
Good fast service. Looking forward to wearing my bearhug 🏊♀️
I would highly recommend Bearhug dry ropes. I purchased 4 of them and got so much use from them after sending a day either swimming in the sea or kayaking. The come in a handy bag so they can be rolled up and stored away nice and neatly after use.
I purchased my Bearing earlier this year and am delighted with it. I've used it at the beach, after running and also while sitting outdoors in the evenings. I would and have recommended it to friends and family.
I love Bearhug and happily wear my 2 hoodies and neck warmer, but I have to say I was disappointing that my Tow Float did not serve me as well. I got it almost exactly 3 months ago and for a couple of weeks now one side is leaking air along the seam when inflated. Pity, because otherwise its a great size and was serving as my total bag for my swim gear. Pity.
Bearhug Ltd operates CrowdTrust, a review platform designed to help consumers make informed purchasing decisions in the shopping and fashion sector. The platform allows users to share and read reviews about various products and retailers, fostering transparency and trust within the marketplace. By providing a space for authentic customer feedback, CrowdTrust aims to connect shoppers with their desired products while assisting businesses in understanding consumer sentiment. Targeting both consumers looking for reliable product insights and businesses seeking to enhance their reputation, CrowdTrust emphasizes the importance of genuine reviews. The platform serves as a valuable resource for users wanting to compare experiences and find trustworthy brands in the shopping and fashion categories. Through its commitment to user-generated content, Bearhug Ltd supports a community-driven approach to online shopping.
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