Great product- poor service
We have had our Bibo for a few years. Unfortunately the unit started to leak. Our options were to pay for an engineer to come out and assess the problem at an unknown cost or to return the unit and pay £250 for a complete refurbishment or to just buy a new unit. We opted for the refurb. After several calls to chase the return and a couple of broken promises, we finally got the unit back after almost 4 weeks wait. The customer service was always polite and friendly, but the length of time and broken promises on delivery dates was VERY disappointing and frustrating. The product is great, but the service needs to match.






