Bike Services UK is a specialized courier service dedicated to the collection and delivery of bicycles throughout the UK. The company offers a unique no box bike delivery service, ensuring that fully assembled bikes are transported directly to customers' doors without the need for packaging. This service is designed for a wide range of cyclists, from seasoned riders to newcomers, who value convenience and reliability in their bike delivery experience. In addition to bike delivery, Bike Services UK provides flexible storage solutions, bike repair services, and fulfillment options, such as pick, pack, and shipping. The company prioritizes safety and security, offering fully insured services with a commitment to preventing loss and damage during transit. With end-to-end live tracking available, customers can easily monitor their bike's journey. Bike Services UK aims to meet the needs of individual cyclists and businesses alike, providing a comprehensive and hassle-free approach to bike transportation and care.
Bike Services UK generally receives positive feedback for its reliable service and effective communication. Many reviewers highlight the timely delivery of bikes and the friendly demeanor of the delivery staff, noting that the bikes arrive in good condition and are well set up.
Customers appreciate the excellent communication throughout the process, which adds to their overall satisfaction. However, some complaints arise regarding delivery issues, with a few customers expressing frustration over delays and the need to chase for updates. There are also mentions of minor damages during transit, although these issues were typically resolved quickly. Overall, while there are some concerns about delivery timing, the majority of customers report a positive experience with Bike Services UK.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 13 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.2 | 5 |
| Sep 24 | 3.3 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Excellent service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 13 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Bike Services UK is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.1).
13 reviews of Bike Services UK. Filter by what matters to you.
Hard to write a review on my overall experience of Purchasing a bike when it haven't actually received it. The courier cancelled the original delivery date an hour before it was due to arrive (becuase they never actually collected it the day before) and I have not been able to get a rescheduled date since.
Bike Services were not able to support dispatch times promised by Cycle Revolution, where the bike was purchased from, of within three days. This is compounded by the fact that Bike Services outsource delivery to a third party partner, Byeways Logistics. who refused to collect the bike as requested by cycle Revolution as they were not "in the area"! When contacted they didn't provide confidence for timely delivery either, only promising to deliver when in my area! The original order was placed on Friday 9th August and I was hoping to have the bike for this weekend 17/18th August, a forlorn hope I think! I have raised a formal complaint with cycle revolution and await their formal response. Informally, they do not appear to be able to influence the outcome. Most disappointing, I would have hoped for better. Sadly things have gone from bad to worse! Having agreed a revised delivery slot aimed at 11:00AM on Sat 17th August with the General Manager of Bike Services and agreed appropriate compensation being paid, the delivery time was missed, meaning cancellation of personal arrangements. The delivery driver did contact me at 12:15, but then called back to say he did not have the bike on the lorry! The General Manager is to call on Monday 19th Aug. with the hope that a third attempt at delivery will be successful and that series compensation is offered, which is acceptable. Pleased to say the issue was handled very professionally by Bike services, who accepted responsibility for their delivery shortfall and took appropriate exceptional action to enable delivery Monday PM, coming from Nottingham. The General Manager followed up with an acceptable compensation offer that I was happy to accept. In the circumstances I will raise the rating to three stars.
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Bike Services UK is a specialized courier service dedicated to the collection and delivery of bicycles throughout the UK. The company offers a unique no box bike delivery service, ensuring that fully assembled bikes are transported directly to customers' doors without the need for packaging. This service is designed for a wide range of cyclists, from seasoned riders to newcomers, who value convenience and reliability in their bike delivery experience. In addition to bike delivery, Bike Services UK provides flexible storage solutions, bike repair services, and fulfillment options, such as pick, pack, and shipping. The company prioritizes safety and security, offering fully insured services with a commitment to preventing loss and damage during transit. With end-to-end live tracking available, customers can easily monitor their bike's journey. Bike Services UK aims to meet the needs of individual cyclists and businesses alike, providing a comprehensive and hassle-free approach to bike transportation and care.
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