Buena calidad
Buena calidad, buen precio y el rrparto a tiempo en casa.

Bitiba is an online pet supply store specializing in a broad range of products for dogs, cats, and other small animals. The company offers a diverse selection of pet food, including dry and wet options, as well as various accessories designed to meet the needs of pet owners. Customers can find items such as leashes, scratching posts, toys, and cages for different types of pets, ensuring a comprehensive shopping experience. Targeting pet owners in Spain, Bitiba aims to provide high-quality products at competitive prices, with the added convenience of delivery directly to customers' homes. The platform features popular brands and promotions, making it a go-to destination for customers looking to care for their pets affordably. With a focus on pet health and well-being, Bitiba is dedicated to supporting pet owners in their quest to provide the best for their furry companions.
Bitiba receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of products and competitive pricing, highlighting timely deliveries and excellent customer service.
For instance, long-term customers express satisfaction with the variety of products and the efficiency of the delivery service. However, a substantial number of complaints center around delayed orders, with some customers reporting that their packages never arrive, leading to wasted time and additional costs. Issues with customer support responsiveness and changes to loyalty rewards also contribute to dissatisfaction. Overall, while some consumers appreciate Bitiba's offerings, the frequent delivery problems and customer service challenges create a negative impression for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 607 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.5 | 8 |
| Oct 24 | 1.8 | 5 |
| Nov 24 | 1.6 | 9 |
| Dec 24 | 1.9 | 10 |
| Jan 25 | 2.0 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.5 | 6 |
| Apr 25 | 3.6 | 34 |
| May 25 | 3.9 | 50 |
| Jun 25 | 3.2 | 38 |
| Jul 25 | 3.9 | 50 |
| Aug 25 | 3.1 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick delivery”
“The transport company did not deliver (GLS) said that my address did not exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Website & app | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.7 out of 5 (good) | 3.5 out of 5 (good) | +109% | 607 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Bitiba is #5 of 5 on overall rating in this group. On website & app, Internet Reptile scores higher (4.0 vs 2.7).
500 reviews of Bitiba. Filter by what matters to you.
Buena calidad, buen precio y el rrparto a tiempo en casa.
Llevo años comprando en Bitiba y la verdad que los productos, sus precios y la atención al cliente. FANTÁSTICOS. Totalmente recomendable, más aún cuando tuve que devolver algunos productos por una enfermedad terminal de una perrita que tuve y fueron totalmente comprensibles,amables y mostraron su lado más humano!
Envió rapido y variedad de productos. Seguiré comprando
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 49% are 1–2★.
Llevo muchos años comprando en bitiba y todo perfecto. Muchas gracias
Des de fa anys sóc client de Bitiba i Zooplus. Ara compro més a través de Bitiba per què m’agrada més la recompensa amb “sellos”, que suposa un bon estalvi. Els productes son de qualitat i també varietat. El servei d’atenció son amables i resolen els problemes quan n’hi ha. M’agradaria que a la web tinguéssim opció en català
El servicio de entrega está muy bien, ya que puedes hacer elegir un punto de recogida y eso ayuda mucho y los productos son de calidad, lo único malo es que no dispone de todas las marcas que uso, pero es n muy buena tienda de alimentación de mascotas.
Eficacia y rapidez...alimento colonias de gatos en la calle y pir gin he encontrado en zooplus botes de comida humeda a un precio razonable, ojalá también digo habría pas previos asequibles y de variedad, pero la rapidez dd llegar y el transportista ,todo muy bien, muy contenta
Llevo años comprando aquí diferentes productos para perros y gatos. Ningún problema nunca. Tengo activa la compra programada y es muy cómodo, te avisan antes de enviar por si quieres modificar algo. Los precios son los mejores que he encontrado y te dan sellos que acumulas por compra y descuentas 16€cuando tienes cierta cantidad de ellos.
Todo correcto, pedido, entrega. El Producto es el esperado
Excelente precios, Buenos descuentos, variedad y calidad de productos
Perfect purchase. All items in place and well packed, as always.
Perfecto y a tiempo
En general la experiencia es buena. Siempre tienen los mejores precios y los productos son de calidad. Es verdad que podrían mejorar el tiempo de envío que cada día tarda más, pero en general, si compras con una semana de antelación ( como mínimo) tendrás tu pedido a tiempo. Yo he tenido algunos problemas con un solo repartidor y tomaron medidas lo más rápido posible. Escuchan a sus clientes y se esfuerzan por mejorar manteniendo precios bajos y envío gratuito a partir de €59,-. Llevo muchos años comprando en esta web y seguiré haciéndolo mientras que no empeore el envío. Gracias.
Bitiba is an online pet supply store specializing in a broad range of products for dogs, cats, and other small animals. The company offers a diverse selection of pet food, including dry and wet options, as well as various accessories designed to meet the needs of pet owners. Customers can find items such as leashes, scratching posts, toys, and cages for different types of pets, ensuring a comprehensive shopping experience. Targeting pet owners in Spain, Bitiba aims to provide high-quality products at competitive prices, with the added convenience of delivery directly to customers' homes. The platform features popular brands and promotions, making it a go-to destination for customers looking to care for their pets affordably. With a focus on pet health and well-being, Bitiba is dedicated to supporting pet owners in their quest to provide the best for their furry companions.
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