Bluecrossma appears to be a business services company that may provide healthcare-related administrative or consulting services. The company likely offers professional services to healthcare organizations, insurance providers, or related businesses in Massachusetts or the broader New England region. Based on the name structure, it may specialize in health insurance administration, claims processing, or healthcare business support services.
Reviewers generally find Bluecrossma to provide solid health coverage and a robust network of providers, with many praising the outstanding member support and helpful online resources. Customers appreciate the efficient claims processing compared to previous insurers, and the enrollment process is noted as straightforward.
However, some consumers express frustration with the authorization process, citing delays in obtaining approvals for specialist referrals. While the overall coverage is deemed good value, there are complaints about the slow claims processing, which can take weeks. Customer service experiences vary, with some reporting excellent assistance while others encounter rushed representatives. Overall, Bluecrossma maintains a positive reputation, though improvements in the authorization and claims processes are needed.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 33 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Bluecrossma. Filter by what matters to you.
7 months ago
Getting prior authorizations approved is a nightmare. Had to wait over a month for a specialist referral that should have been routine. Once approved though, the actual coverage was good.
7 months ago
Customer service can be hit or miss depending on who you get. Some reps are fantastic while others seem rushed and not very helpful. The coverage is decent for the price point.
7 months ago
Whenever I've had questions about coverage or needed help navigating the system, the support team has been incredibly patient and thorough. They even followed up to make sure my issues were resolved.... See more
7 months ago
Switched from another company and this has been a significant improvement. Claims are processed more efficiently and the provider network is much larger in my area.
Quick answers to the questions people ask most.
Blue Cross Blue Shield of Massachusetts offers a variety of health insurance plans including individual and family coverage, employer group plans, Medicare Advantage, and Medicare Supplement plans. Plan options range from HMO and PPO networks to high-deductible health plans with HSA compatibility.
You can find in-network providers using the online provider directory on the Blue Cross MA website or mobile app. Simply enter your plan type, location, and the type of provider you're looking for to see available options in your area.
Customer service is typically available Monday through Friday from 8:00 AM to 6:00 PM, with some departments offering extended or weekend hours. You can also access account information and many services 24/7 through their website and mobile app.
Claims can be submitted online through your member portal, by mail, or often your healthcare provider will submit them directly. You can check claim status in real-time through the website or mobile app using your member login.
Prior authorization requests can be submitted by your healthcare provider through Blue Cross MA's online portal or by phone. The review process typically takes 1-3 business days, and you'll receive notification of the decision through your preferred communication method.
Your complete benefits information is available through your online member account or mobile app. You can also find your Summary of Benefits and Coverage (SBC) document, which outlines your specific plan details and coverage levels.
Emergency care is typically covered wherever you are, but contact Blue Cross MA as soon as possible after receiving care. Keep all receipts and documentation, and check your plan details for any specific requirements for out-of-state or international coverage.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Getting prior authorizations approved is a nightmare. Had to wait over a month for a specialist referral that should have been routine. Once approved though, the actual coverage was good.
Customer service can be hit or miss depending on who you get. Some reps are fantastic while others seem rushed and not very helpful. The coverage is decent for the price point.
Whenever I've had questions about coverage or needed help navigating the system, the support team has been incredibly patient and thorough. They even followed up to make sure my issues were resolved. The prescription coverage is excellent too.
Switched from another company and this has been a significant improvement. Claims are processed more efficiently and the provider network is much larger in my area.
I love that most of the specialists and hospitals in my area accept this insurance. Never had issues finding in-network providers, and the co-pays are reasonable. The mobile app could use some improvements but it gets the job done.
The representatives are always helpful and knowledgeable when I call with questions about my coverage. They take the time to explain things clearly and make sure I understand my benefits.
Does what it's supposed to do. No major complaints but nothing particularly impressive either. The premium increases each year are getting harder to swallow though.
The website has tons of useful information about preventive care and wellness programs. I appreciate the health coaching services they offer - really helps me stay on top of my health goals. Phone wait times can be long during peak hours.
Been with them for 3 years now and overall satisfied with the service and coverage options.
The health plan itself is comprehensive and covers what I need. However, the claims processing is incredibly slow - sometimes taking weeks to get reimbursed. The online portal is user-friendly though, which helps track everything.
Signing up was straightforward and the welcome materials were comprehensive. The website makes it easy to find doctors and understand benefits. Very pleased so far with my choice.
Good value for the premium I pay. Covers my regular medications and doctor visits without much hassle.
You can update personal information and change your PCP through your online member account, mobile app, or by calling customer service. PCP changes typically take effect immediately or within 1-2 business days.
Blue Cross MA offers various wellness programs including health coaching, fitness discounts, and preventive care services like annual check-ups and screenings at no cost. Specific programs vary by plan, so check your benefits summary for complete details.
You have the right to appeal any coverage decision within 60 days of receiving the denial notice. Appeals can be submitted online, by mail, or phone, and Blue Cross MA will review your case and respond within required timeframes.
Bluecrossma appears to be a business services company that may provide healthcare-related administrative or consulting services. The company likely offers professional services to healthcare organizations, insurance providers, or related businesses in Massachusetts or the broader New England region. Based on the name structure, it may specialize in health insurance administration, claims processing, or healthcare business support services.
