Worst customer service
Worst customer service! I did not even try the products and returned them straight after they were delivered. But with this kind of service, I will never try them no matter how tempting they look on the insta ads.

BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding. Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.
BondiBoost™ receives a mix of praise and criticism from consumers. Many reviewers express their love for the effectiveness of the hair products, particularly highlighting the performance of the air styler and the shampoo and conditioner sets, which some describe as life-changing and affordable compared to competitors.
However, there are significant complaints regarding product durability and customer service. Several customers report issues with the blowout brush and other styling tools, citing problems like overheating, breakage, and even sparks. Additionally, some express frustration over shipping errors and lack of response from customer support. While many appreciate the quality of the hair care products, the negative experiences with product reliability and service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 4.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So easy to use and hair looks good after”
“Horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hair Salons.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 2.8 out of 5 (fair) | 100 out of 100 | — | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | +11% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | — | 145 |
Bottom line: BondiBoost™ is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 3.7).
500 reviews of BondiBoost™. Filter by what matters to you.
Worst customer service! I did not even try the products and returned them straight after they were delivered. But with this kind of service, I will never try them no matter how tempting they look on the insta ads.
Loving my blow out brush - so easy to use and quickly smooths and dries my curly frizz. The heat protection spray feels lovely too. I’ve never been good at blowing out my hair with a brush and drier but I can actually do it with this blow out brush!
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Blow out brush, very easy to use and the finish was just like I’d had a blow dry in a salon. Highly recommend!
Easy to use and reasonably priced. Item arrived quickly.
Omg I’ve never been able to straighten my hair with a hair dryer and straighteners due to a neck injury (can’t hold my hands up that long) but my new blow out brush is a breeze, love it 😍
After a change to my diet my hair decided to fall out! I was desperate to find something to support and nourish it whilst waiting for it to grow back. The rapid repair products are amazing, they don’t leave a build up in my hair and have allowed me to grow my hair back to an almost reasonable length. I also swear by the scalp scrub, especially as someone who suffers from dermatitis, this scrub is a godsend.
The hair shampoo and conditioner are the best product that I have used
Recently bought a range of items, some came damaged and was quickly sent a replacement as some were Xmas gifts. I love the dandruff line, the blonde baby range, the blonde mask, the rapid repair mask and the heat protectant. I recently bought the wave wand and LOVE it! Their products are amazing and need to buy the entire range.
Blowout Brush - Where have you been all my life? Best present to myself ever. Quickest, pain free and perfect blow dry I have ever experienced. Hiding it from my teen daughter has been unsuccessful. I’m forever screaming “where is my boomerang Blowout Brush”? I love it….
Amazing products! Rave on about them to all my colleagues and friends. I especially love the hair growth shampoo, I suffer from alopecia and hair loss throughout and after a few months I saw great results. It’s been a year now and my hair is thick and luscious as it use to be… so amazed! 👏
So glad I decided to give BondiBoost a try as I have been looking at their range for a while now. I love my new brushes and shampoo! I will be recommending them to all my friends! The deliver was super quick too!
The blow out brush is amazing. I have very thick frizzy long hair. Usually takes over an hour to dry and straighten, now takes half the time and no more frizz. Have recommended it to my friends.
I purchased the Curl Boss Curl Booster as a Christmas gift for my daughter who follows the Curly Hair method. She loves the product and reports the spritz/spray is great for reviving and freshening the curls. So was very happy with her present!
The blow out brush is so easy to use!! It drys my hair quickly and it doesn’t turn out frizzy. I finish it off with a quick once over with my straightener and my hair is done. I love it.
I purchased the blowout brush for my naturally curly hair. Used with the heat protector spray, my hair is soft and smooth within minutes. Great product!
BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding. Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.
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