Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
Browns Shoes receives a mixed reception from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with product quality, particularly with shoes that arrive damaged or do not meet expectations, such as scuffed items and poor interior materials.
Complaints about customer service are prevalent, with reports of unhelpful staff and frustrating return processes. However, there are also positive experiences noted, especially regarding specific locations where customers praise the friendly and efficient service provided by staff members. Some consumers appreciate the selection of shoes available, and a few report successful orders with quick delivery. Despite these positives, the overall sentiment leans negative due to the high volume of critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 101 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 5 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.7 | 3 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years”
“So much for lack of customer service and the lack of customer satisfaction”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 2.5 out of 5 (poor) | −49% | 101 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Browns Shoes is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 2.3).
101 reviews of Browns Shoes. Filter by what matters to you.
I received boots that were two different sizes and no return label. I tried contacting customer service 4 times and received no response after a full week. I had to drive over an hour to the one store that had my size, spending my gas money and putting myself at risk in a mall during covid, while pregnant. Will NOT be shopping here again.
Me and my wife were at their Chinook mall branch yesterday and saw matching pairs of shoes we liked. There were no available sizes for both of us so we ordered, paid for them right away and have them shipped to the same store. Afterwhich, my wife and I asked the salesperson if we could try our desired sizes from the same shoe brand even with a different style just to make sure we ordered the right sizes. Her face suddenly turned sour and seemed irritated, she then went to their stock room and brought out 2 pairs of shoes as requested. I was about to try mine when I noticed she gave me a size 8.5 instead of 9. I said to her, "I think you gave me the wrong size because this is 8.5." Instead of saying sorry, the lady replied "well it says 9 on the box!" I didn't get her name but her hair had green highlights. Now I can't help but wonder if Browns teach their staff proper customer service because she obviously didn't like what she was doing. Also, are we supposed to just agree with her even if we knew the sizes didn't match?
Quick answers to the questions people ask most.
Yes, Browns Shoes is a legitimate company with a significant number of reviews reflecting real customer experiences. However, ratings vary, and some customers have reported issues with product quality and customer service.
Browns Shoes is not a scam, but some customers have reported negative experiences regarding customer service and product issues. Verified reviews indicate a mix of positive and negative feedback, emphasizing the importance of checking individual experiences.
Browns Shoes offers a wide selection of footwear, including brands like Brooks and Doc Martens. Customers have noted the variety available, though some have experienced low stock in certain sizes.
Browns Shoes accepts various payment methods, including credit cards and online payments. However, some customers have reported issues with their orders, so it's advisable to confirm during the checkout process.
Browns Shoes has a return policy in place, although customers have noted challenges with refunds and receiving the correct items. If you encounter issues, contacting customer support is recommended for assistance.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 61% are 1–2★.
The worst website i have ever dealt with!! Please take care do not order I have placed a big order for several pairs of shoes, the order was in delay I called several times the customer service and they kept saying it’s processing and will go out of the warehouse. And suddenly after more than 10 days they said that all the items i ordered are not in stock and that they will refund me after 14 days. How come that more than 6 items are not in stock!! So why are they appear available online then. And they were gifts taken while traveling so very disappointing i have no time to buy or order from other website. Watch out
I bought a pair of WATERPROOF ARTICA ZEST that retails at $298.00 for $239.98. They were supposed to be knee high suede boots. I quickly became suspicious when I received them. The shoe of the boot was suede, the rest was fake suede. I reached out to the chat line and was told that the whole boot was suede...guaranteed. I returned the boots to the store and the clerk confirmed that it was only the bottom that was suede. The description clearly states: Material: Suede. This is fraud. I will not buy from this company again. To sell fake leather for that kind of money and lie about it in writing and on their website.... Seriously???
Such poor service. I ordered a pair of shoes and they are apparently defective. Why are they showing as available when there's a problem with them? I rec. My order confirmation but they claim my email was wrong and they couldn't send me the cancelation email.. hmm.. They were the ONLY pair I could find. I asked for compensation but there apparently don't offer that? I work in e-commerce and if a cx is not happy we will do what we can to make them. Definitely won't be shopping with them again
I bough one pair of wishbone shoes colour black -ZARI FLAT, size 6.5- #0132150 with a price of $ 198.00 pair. The shoe is perfect to wear it but the quality of the interior leather is terrible. Wearing three times only, the black paint is coming every time on my heels. How can this be fixed? For a very expensive shoe is unacceptable. The order was on 2025-06-14. Before finding out the trouble I ordered another pair ZARI FLAT colour beige & black, size 6.5, # 0632150 with the same price of $ 198.00.The order was on 2025-07-05. This pair I didn't wear it because I guess has the same problem with the other one.
Ma fille de 20 ans a été prise pour de la m… elle a été obligée de demander après un vendeur, elle est tombée sur le mauvais vendeur (peut être n’y en a t il aucun de bon dans cette boutique). Elle lui demande si elle peut essayer un modèle, il lui répond non et il s’en va. Je vais aller voir la direction aujourd’hui afin que son manque de respect soit sanctionné et exiger des excuses. C’est une honte, ils vont entendre parler du pays…. Une honte, magasin à fuir.
This company stole from me, worst custserv of my life. I had a big pile of returns to send back after an injury kept me off my feet. I accidentally put the wrong shipping label to Browns on a different pair of shoes I did not buy from Browns. I did also buy from Browns recently and thus have an account with them linked to all my current contact info. Nobody ever bothered to contact me when they received the wrong item in my return, which they also did not send me a refund for. I have now not been able to get a refund from the original seller either because they STOLE the returned item. It took over a month trying to figure out where this return was sent until finally I began going through my printer history to prove to the actual seller I had attempted to return it and not just ripped them off. That’s when I saw duplicates of the Browns labels. When I confronted Browns about this they just said oops! We must have restocked it. This is theft plain and simple. This has been going on for three months now. I had another return to send Browns and after requesting the return label after all this they said they would be deducting the amount of the product they stole and made profit off of anyway from my return for some reason. These people are messy garbage from the very top all the way down.
Not worth the price. I purchased a pair of $300 leather heeled boots from Artica (shoe line by Browns) less than a year ago. The leather on the heel completely shredded. Such a bummer - they were so cute! Unfortunately I will not be buying Browns brand boots again.
Horrible experience. Never again I shall buy any of their product. Purchased a pair of shoes from them. Used it inside the home for only a couple of hours. They refuse to take it back. They charge top prices but the quality of their product is questionable. What they tell you and what they practice are two different things. So please do not buy their product if there is the least possibility that you may end up returning it.
I recieved a purse as my birthday gift with a gift receipt. I went to guilford mall brownsshoes on July 7th to exchange with a sandal. They didn't have my size. The sale person said they will order and will sent it to my address. So far a month has passed and I havn't received it.
I cannot say I ever order online again. I ordered a pair of shoes on July 17 they were shipped on the 18th . I never received a tracking number or update from Browns, however it was provided to me after I asked for it . It has been sitting at the local Canada post terminal for 4 days now. All anyone can tell me is it is a sorting issue and I will need to wait until the 28th until they will do anything further. Spoke with a customer service rep at Browns and she said there is nothing they can do either. I ordered the shoes specifically for an event this weekend and clearly will not be getting them now or even at any point Thanks Browns next time I will just go to the store to do business
Ordered online and got a visibly weary pair of MK boots in the package. When I emailed to understand, I was very rudely and repeatedly asked to return and was told that these items are not always guaranteed to be new. Apparently, it’s okay to get worn and weary items when sold on sale from Browns. It was a hassle and a disappointment all in one.
J'ai acheté en ligne une paire de bottillons Dr.Marten's pour ma fille pour lui offrir le jour de noel. Ma fille à déballé son cadeau et essayé les bottillons pour ensuite se rendre compte qu'il y avait une pointure 2 et une pointure 4 dans la boîte. Inutile de vous dire que la surprise tant attendue est complètement gâchée! J'essaie de joindre le service à la clientèle en laissant des messages vocaux (personne au bout du fil) et en écrivant un courriel sans succès. Je suis vraiment déçu du service et surtoût de l'erreur de pointure qui normalement ne devrait jamais arriver...
Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
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