Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
Browns Shoes receives a mixed reception from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with product quality, particularly with shoes that arrive damaged or do not meet expectations, such as scuffed items and poor interior materials.
Complaints about customer service are prevalent, with reports of unhelpful staff and frustrating return processes. However, there are also positive experiences noted, especially regarding specific locations where customers praise the friendly and efficient service provided by staff members. Some consumers appreciate the selection of shoes available, and a few report successful orders with quick delivery. Despite these positives, the overall sentiment leans negative due to the high volume of critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 101 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 5 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.7 | 3 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years”
“So much for lack of customer service and the lack of customer satisfaction”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 2.5 out of 5 (poor) | −49% | 101 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Browns Shoes is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 2.3).
101 reviews of Browns Shoes. Filter by what matters to you.
Over a year ago
I received boots that were two different sizes and no return label. I tried contacting customer service 4 times and received no response after a full week. I had to drive over an hour to the one store... See more
Over a year ago
Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years.
Quick answers to the questions people ask most.
Yes, Browns Shoes is a legitimate company with a significant number of reviews reflecting real customer experiences. However, ratings vary, and some customers have reported issues with product quality and customer service.
Browns Shoes is not a scam, but some customers have reported negative experiences regarding customer service and product issues. Verified reviews indicate a mix of positive and negative feedback, emphasizing the importance of checking individual experiences.
Browns Shoes offers a wide selection of footwear, including brands like Brooks and Doc Martens. Customers have noted the variety available, though some have experienced low stock in certain sizes.
Browns Shoes accepts various payment methods, including credit cards and online payments. However, some customers have reported issues with their orders, so it's advisable to confirm during the checkout process.
Browns Shoes has a return policy in place, although customers have noted challenges with refunds and receiving the correct items. If you encounter issues, contacting customer support is recommended for assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 61% are 1–2★.
Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years.
I purchased a pair of Brooks shoes. They felt ok at the store. I did a walk around my street, and my feet hurt too much. They wont refund me because it was a discount item, so I am screwed If their shoes are so amazing, how come I can't use them. First time at the store, last time I ever walked in. I will tell as many people as I know about the questionable practice. So much for lack of customer service and the lack of customer satisfaction. If I could, I would give no starts.
Browns seems to be suffering from low stocks. The store did not have mi size (10) in black same for an alternative model. I ordered (had to pay in advance!). Next day, I received an email to the effect that the product had shipped. A week later I received another email indicating that the product had to be ordered from elsewhere. Sounds like cash flow issues to me. I will go ask for a refund tomorrow.
If I could give zero star , I would have!!Pathetic service provided
Horrible quality I have a pair of boots that I love aesthetically from the wishbone collection. The metal they use on the shoes are not effective for normal wear and tear which they claim in defense of any issue. They do not honor any type of warranty or issues with the shoe.
The shoes that I received had scuffs and looked like the pair displayed at the store for people to try on. The inside already had black fiber that came from the socks of the person who tried them on. So disappointed. I will give no stars if that was possible.
You totally profiled me at pacific center the employee called a security guard over why? Because I was looking at a pair of shoes! So yeah I walked out went to guest services filed a complaint and then turned and told the employee as a consequence of his actions he lost a sale. Now I’ll go to your competitor soft moc and buy my shoes. Then I’ll go back and show them what they missed out on. You don’t even deserve one lousy star if I could I’d give you negative 5 stars. That’s the first and one of last times I’ll ever set foot in one of your stores. You treat people like garbage then you get garbage reviews. Which by the way is 100% accurate and I am not lying nor embellishing my account of what happened so you can’t say I’m defaming or slandering you. Too bad so sad, I’ll take my hard earned money elsewhere. And it’s been two weeks since I posted on multiple sites not once have you bothered to answer my posts with an apology! I wouldn’t spend a penny of my money in your stores for all the tea in china! Don’t bother answering anyways because we know you don’t care. So yeah I won’t ever bother shopping in your stores ever again! I would not recommend browns shoes for purchasing items I’ll gladly buy them elsewhere! And they never bothered to apologize either so yeah forget you. In fact you don’t don’t even deserve one star but trust pilot doesn’t allow me to give zero stars so you earned that lousy one star review out of protest!
I ordered a pair of boots and there was an issue with them. The sent them back and it was an easy process. They sent me a new pair and they were perfect. I will order again as it was a pleasant experience and the boots are just what I wanted!
I had a great experience at Browns Shoes, thanks to the cashier Yara. She was friendly, efficient, and made the checkout process smooth and pleasant. Her warm attitude and professionalism added a personal touch to my shopping experience. It’s always nice to be greeted with a smile, and she definitely made my visit better. Excellent customer service—thank you!
Hello , I writing because the shoes that I ordered on Feb 9th did not come , the date that they were supposed to come was Feb 13-14 , but they didn’t come , I don’t think that it’s hard to inform me that my order is not coming , I’ve been waiting for my order , and I’m really upset by you not informing me .
Hillcrest Mall Store, led by Sampson (Manager) has friendly, polite, knowledgeable and professional staff. He hires quality individuals and it's refreshing to hear staff enlighten and educate me about the shoes I try on! 10 out of 10
Misleading advertisement online!!!😡 I wasted my time coming to the store 😡. . Advertised Michael Kors 30% off. My shoes that I bought 3 days was included . When I went to cashier for price adjustment she told me that my shoes was not on discount…I showed her the online advertisement on my phone showing the picture of my shoes.. she told me that others colors are on discount but not the black shoes that was advertised… I’m so mad😡 they should have shown the colors of the shoes on discount in the first place! Rather that putting another color that WAS NOT on discount!!!😡😡😡
My pair is crispy clean! No scuffs.(Unlike the ones I purchased from the actual company that makes these.) I received them within 48 hrs tops! The box was sitting at my doorstep while I was looking for Blackfriday deals online. I saw a store who had an other model priced 10$ lower than Browns. Decided to check their Google reviews which weren’t good. So i decided to check the reviews for browns and saw some negative ones. I proceeded to quickly open up the package and take a look….How satisfy I was when I seen no marks/scuffs on the Nubuck. So clean. Thanks to the team at Browns! I will definitely do business with You in the near future. Note: I personally wouldn’t count on or even believe some of these reviews. I saw one who was nagging about Paladiums being ‘Not waterproof’. That’s Palladium’s fault not browns? Lol I’m also the type to believe some of the negative reviews are from competitors. Either way, I’m really happy with my transaction.
10/10 service and delivery. Bought some Doc Martens and they we beautfilly packaged and came super fast [2 days]. No issues or defects with the product. Overall great shoe and perfect service.
Very happy that Browns reopened at Bloor Street W, Toronto. Angelica Pangan provided great customer service. She was very attentive and she does know the store’s inventory. Over all I had a good experience. Highly recommended location. Staff are helpful.
Incredible staff , we immediately felt taken care of , friendly and super helpful. Mahi made us feel like we were at home . It's a must go ,thanks once again Browns Mirabel keep up the Incredible work
I was lucky to fall on Mark at Browns at Bayshore Mall yesterday. He was polite, and quickly assessed my needs. His in-depth knowldege of products offered at the store significantly shortened the time of my visit on a day that presented extremely busy. I was grateful for that.
The experience at the store was great. There was true work ethic in the process of purchasing a new pair of shoes. They really helped me through the process of finding the right shoe for me. In the end, they went out of their way to help find the right shoe for me and it turned out great.
I bought a pair of dress leather shoes. The brand is Browns. The heel is dark brown and the sole is light beige. After wearing one week, the dark brown heel “ paint” came off exposing the light sole beige. A painted heel!! Unbelievable. Not a cheap pair of shoes. Around CDN200.
Marcus at Limeridge was very helpful. Explained the benefits and how to compare so we had a good fit. Made sure we had sizes to try and paid attention to what we wanted. Thank you! We went to a number of stores and there is a general lack of customer service and salesmanship. That was not the case today at this store
Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
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