Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
Browns Shoes receives a mixed reception from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with product quality, particularly with shoes that arrive damaged or do not meet expectations, such as scuffed items and poor interior materials.
Complaints about customer service are prevalent, with reports of unhelpful staff and frustrating return processes. However, there are also positive experiences noted, especially regarding specific locations where customers praise the friendly and efficient service provided by staff members. Some consumers appreciate the selection of shoes available, and a few report successful orders with quick delivery. Despite these positives, the overall sentiment leans negative due to the high volume of critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 101 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 5 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.7 | 3 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years”
“So much for lack of customer service and the lack of customer satisfaction”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 2.5 out of 5 (poor) | −49% | 101 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Browns Shoes is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 2.3).
101 reviews of Browns Shoes. Filter by what matters to you.
Browns seems to be suffering from low stocks. The store did not have mi size (10) in black same for an alternative model. I ordered (had to pay in advance!). Next day, I received an email to the effect that the product had shipped. A week later I received another email indicating that the product had to be ordered from elsewhere. Sounds like cash flow issues to me. I will go ask for a refund tomorrow.
Has a nice selection of shoes, however the online ordering sucks. I tried ordering my friend a Christmas present and it wouldn’t go through just because my billing address was different😑 for such a big company I’d expect something as simple as that to not be a problem. Tried 3 different times and contacted help.
I ordered a pair of boots on sale. I was extremely disappointed to find the boots were two different sizes. I received a free return label and sent the boots back. It has now been 7 weeks since I sent them back and have not gotten a refund. After reading the other reviews on there, and realizing I am not the only person who received two different sized boots, I don't think ill order from browns again. The prices are extremely high, making one to expect a quality product with excellent service. That was not the case at all here, or with many many others. How can you provide such sloppy products and services at such ridiculous prices... this is absurd. The boots also looked a little worn, which was discouraging as well. All around, regretful experience.
Quick answers to the questions people ask most.
Yes, Browns Shoes is a legitimate company with a significant number of reviews reflecting real customer experiences. However, ratings vary, and some customers have reported issues with product quality and customer service.
Browns Shoes is not a scam, but some customers have reported negative experiences regarding customer service and product issues. Verified reviews indicate a mix of positive and negative feedback, emphasizing the importance of checking individual experiences.
Browns Shoes offers a wide selection of footwear, including brands like Brooks and Doc Martens. Customers have noted the variety available, though some have experienced low stock in certain sizes.
Browns Shoes accepts various payment methods, including credit cards and online payments. However, some customers have reported issues with their orders, so it's advisable to confirm during the checkout process.
Browns Shoes has a return policy in place, although customers have noted challenges with refunds and receiving the correct items. If you encounter issues, contacting customer support is recommended for assistance.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 61% are 1–2★.
Please read the reviews before ordering I wish I would have read the reviews before I placed my order. It took them almost a whole month to give me a tracking number but before then it took so long to receive the tracking I asked 3×'s to be refunded my money back. They keep sending me bull 💩 emails saying how sorry they were and that my order will arrive soon. I just wanted my money back. I received 1 pair out of the 4 that I ordered on April 29 and they were a size 11 which I ordered a size 10. I asked for my money back several times and they refuse to refund me my money. Than did i reserch on this company and i found their help which is Six zero seven⁴³⁸ ³⁴⁹⁸ finally i was able to get in touch with company care department COMPANY FINALLY DEPOSITED MY MONEY INTO MY NANK they do not stand behind the products they sell, and products not even second quality merchandise Nothing like the picture!!! Another dishonest sale
HORRIBLE COMPANY!!! HORRIBLE COMPANY!!! HORRIBLE COMPANY!!! I ordered shoes back in November 2020 and it is now March 2021 almost April 2021 and I have yet to receive my shoes and they keep saying be patient. I asked for my money back several times and they refuse to refund me my money. Than id id reserch on this company and i found their help which is 845five2one 7245 i got my penny back from them The Date i Buy November 11 /2020 i got penny back 30-03-2021
Apparently if an item is on sale it means they send you old, worn shoes. One of the boots that I got is clearly new and the other was clearly a floor model/has been tried on who knows how many times. I am very disappointed. I contacted customer service and they gave me the option to get a refund (which is super inconvenient because I have to spend time dealing with shipping them back), but I am still very bothered because I feel like I was very mislead. Plus I was really looking forward to getting such a great deal on a cute new pair of boots! Buyer beware!
Ugh. I just tried to place an order online and the order won't go through (multiple times) despite the fact that all the information is correct (I used the very same card/info to place an order with Little Burgundy). I have contacted customer service, but it doesn't seem like the issue is going to be resolved - super irritating as I'm trying to get my husband some new boots and want to minimize trips out since I'm about 5+ months pregnant during this COVID fiasco.
Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
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