Great service and selection at the TD…
Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years.

Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
Browns Shoes receives a mixed reception from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with product quality, particularly with shoes that arrive damaged or do not meet expectations, such as scuffed items and poor interior materials.
Complaints about customer service are prevalent, with reports of unhelpful staff and frustrating return processes. However, there are also positive experiences noted, especially regarding specific locations where customers praise the friendly and efficient service provided by staff members. Some consumers appreciate the selection of shoes available, and a few report successful orders with quick delivery. Despite these positives, the overall sentiment leans negative due to the high volume of critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 101 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 5 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.7 | 3 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 101 most recent reviews.
“Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years”
“So much for lack of customer service and the lack of customer satisfaction”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 2.5 out of 5 (poor) | −49% | 101 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Browns Shoes is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 2.3).
101 reviews of Browns Shoes. Filter by what matters to you.
Great service and selection at the TD Square Calgary location every single time I’ve shopped there over many years.
I ordered a pair of boots and there was an issue with them. The sent them back and it was an easy process. They sent me a new pair and they were perfect. I will order again as it was a pleasant experience and the boots are just what I wanted!
I had a great experience at Browns Shoes, thanks to the cashier Yara. She was friendly, efficient, and made the checkout process smooth and pleasant. Her warm attitude and professionalism added a personal touch to my shopping experience. It’s always nice to be greeted with a smile, and she definitely made my visit better. Excellent customer service—thank you!
Quick answers to the questions people ask most.
Yes, Browns Shoes is a legitimate company with a significant number of reviews reflecting real customer experiences. However, ratings vary, and some customers have reported issues with product quality and customer service.
Browns Shoes is not a scam, but some customers have reported negative experiences regarding customer service and product issues. Verified reviews indicate a mix of positive and negative feedback, emphasizing the importance of checking individual experiences.
Browns Shoes offers a wide selection of footwear, including brands like Brooks and Doc Martens. Customers have noted the variety available, though some have experienced low stock in certain sizes.
Browns Shoes accepts various payment methods, including credit cards and online payments. However, some customers have reported issues with their orders, so it's advisable to confirm during the checkout process.
Browns Shoes has a return policy in place, although customers have noted challenges with refunds and receiving the correct items. If you encounter issues, contacting customer support is recommended for assistance.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 61% are 1–2★.
Hillcrest Mall Store, led by Sampson (Manager) has friendly, polite, knowledgeable and professional staff. He hires quality individuals and it's refreshing to hear staff enlighten and educate me about the shoes I try on! 10 out of 10
My pair is crispy clean! No scuffs.(Unlike the ones I purchased from the actual company that makes these.) I received them within 48 hrs tops! The box was sitting at my doorstep while I was looking for Blackfriday deals online. I saw a store who had an other model priced 10$ lower than Browns. Decided to check their Google reviews which weren’t good. So i decided to check the reviews for browns and saw some negative ones. I proceeded to quickly open up the package and take a look….How satisfy I was when I seen no marks/scuffs on the Nubuck. So clean. Thanks to the team at Browns! I will definitely do business with You in the near future. Note: I personally wouldn’t count on or even believe some of these reviews. I saw one who was nagging about Paladiums being ‘Not waterproof’. That’s Palladium’s fault not browns? Lol I’m also the type to believe some of the negative reviews are from competitors. Either way, I’m really happy with my transaction.
Very happy that Browns reopened at Bloor Street W, Toronto. Angelica Pangan provided great customer service. She was very attentive and she does know the store’s inventory. Over all I had a good experience. Highly recommended location. Staff are helpful.
Incredible staff , we immediately felt taken care of , friendly and super helpful. Mahi made us feel like we were at home . It's a must go ,thanks once again Browns Mirabel keep up the Incredible work
I was lucky to fall on Mark at Browns at Bayshore Mall yesterday. He was polite, and quickly assessed my needs. His in-depth knowldege of products offered at the store significantly shortened the time of my visit on a day that presented extremely busy. I was grateful for that.
The experience at the store was great. There was true work ethic in the process of purchasing a new pair of shoes. They really helped me through the process of finding the right shoe for me. In the end, they went out of their way to help find the right shoe for me and it turned out great.
Marcus at Limeridge was very helpful. Explained the benefits and how to compare so we had a good fit. Made sure we had sizes to try and paid attention to what we wanted. Thank you! We went to a number of stores and there is a general lack of customer service and salesmanship. That was not the case today at this store
Cecilia took care of me at Browns shoes Polo Park in Winnipeg. She was lovely to work with. She found exactly what I was looking for. I would certainly look for her when I go to Browns again.
My husband and I were shopping in Sherway Gardens and had the pleasure of being taken care of by Claudia. She was spectacular and got him fitted for shoes and ordered online as the store did not his size. I was not planning on a purchase but she was wearing a fabulous pair of shoes and got them for me to try on and buy!! She has a delightful way about her and a wonderful energy. Many thanks Claudia….
I bought online. Shoes were too small— Fila Disruptors. Tried my shoes on by my door and was worried about sock lint being stuck in the shoe (white shoes, black socks) would impact returns. Contacted customer service via the chat. They were very nice and helpful. Got my return done and my refund issued fairly quickly. 10/10 customer service. Order date: May 12
Great shoes, great service. Siman was helping us in the Richmond store and was extremely helpful, gave us great advice and patienly helped to chose the best fitting shoes. We will come back for sure. Recommended!!
⭐⭐⭐⭐⭐ I cannot praise Brown's Shoes enough! From the moment I stepped into their store, I was met with exceptional service and a vast selection of stylish footwear. The staff were incredibly knowledgeable and helped me find the perfect pair that not only fit like a dream but also suited my style perfectly. The quality of their shoes is unparalleled. I've been wearing my purchase for weeks now, and they still look and feel as good as new. Whether I'm strolling through the city streets or attending a formal event, I trust Brown's Shoes to keep me comfortable and stylish every step of the way. Beyond their impressive product range, Brown's Shoes truly goes above and beyond in terms of customer care. They made the entire shopping experience a delight, from their friendly demeanor to their willingness to accommodate my needs. If you're looking for top-notch footwear paired with exceptional service, look no further than Brown's Shoes. I'll definitely be returning for all my future footwear needs.
Hello) In short: respecrful attitude towards the client. Everything arrived on time. I recommend.
I recently ordered a pair of Doc Martens (50% off!! & last pair) online which I received within 2 days. Nicely boxed and fit perfectly thanks to the online sizing info (I had to size down on my normal DM size). Would definitely purchase from them again. Thanks Brown's, I have happy feet!
Arad is an amazing cashier at the Park Royal location. so incredibly kind and patient. he cares for his customers, and he’s is so incredibly well spoken. definitely will be coming back to see him! -elle
I was walking by Browns in St Laurent shopping Center today . I had no intention of buying shoes but fell in love with lovely wedge sandal. The salesperson helped with the right size. The service was great .. they were really busy but made me feel like I was the only person in The store. I’ve been wearing these shoes all day they are even more comfortable than my go to Birkenstock’s. I’ll be a regular customer from now on 😀
Browns Shoes is a retail company specializing in a wide range of footwear options, including shoes, boots, and sandals for women, men, and children. With an extensive collection featuring designer brands, the company aims to cater to diverse customer needs and preferences. Browns Shoes provides easy online shopping with fast shipping, making it convenient for consumers to access the latest styles and seasonal collections. Targeting families and individuals seeking quality footwear, Browns Shoes emphasizes customer satisfaction through exclusive offers and a straightforward return policy. The company's website features promotions, such as seasonal sales, allowing customers to find stylish and functional footwear at competitive prices. With a focus on delivering a seamless shopping experience, Browns Shoes is committed to meeting the footwear needs of its clientele.
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