Driver timely and navigated nyc trafic…
Driver timely and navigated nyc trafic with perfection. Bus was spotless with all amenities.

BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
Driver timely and navigated nyc trafic with perfection. Bus was spotless with all amenities.
Great services. Highly recommended
Spectacular customer service and motor coach and facilities in excellent condition! Highly recommend!
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Two great years in a row! Thank you for your wonderful customer service and awesome event experience! The Aggie Gentz will see you again in the Fall of 2019!
Great company! Excellent services
It has been 30 days since I cancelled my reservation two days after making it...I am being charged 30% penalty even though I purchased cancellation insurance..what a joke- should have read fine print. Cancellation insurance should cover 100% of cancellation fee, not $500 of a $6000 charter!! I paid $50 for the insurance...what a freaking rip-off....AND the company said I had to cancel through their online system, but it would not recognize my password and I never received a password reset email, even though I sent at least a dozen requests (yes I checked my spam folder, all my folders...NO RESET email ever sent). This company is a ripoff, they have terrible customer service who never return phone calls, and they steal your money. DO NOT USE
My experience with busrental is truly wonderful. We had an amazing time on our trip. Our driver, Leo, was really great and accommodating. My only suggestion is to have a better way to distinguish the bus. That would've been the icing on the cake! Otherwise, no complaints.
UPDATE: Upon posting this, I heard from US Coachways within 15 minutes. They confirmed with me that they did not find the camera, but reached out to the depot to ensure. I am glad to have the loop closed with this and to be updated. INITIAL REVIEW: I am sad to review US Coachways this way, but when it comes to customer service, they have been shady and unreliable. I have been reserving 55 passenger charter buses a few times a year through US Coachways over the past few years with no problems, but recently, as soon as I required something that didn't directly relate to sales, they stopped replying to me. One of my passengers left a $500 digital camera on the bus, I contacted them within a week or so of our trip, my sales representative forwarded me to an assistant who was going to help me retrieve the camera, and then they stopped replying. I called, sent multiple emails, and even tried to email customer service beyond the two reps I usually work with- all with no reply. This experience has been really frustrating as I have not been able to close the loop on this lost item. It would be nice even if they lied to me and said, "it couldn't be found", but instead they just don't reply.
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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