BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
Bus Rental receives overwhelmingly positive feedback, with many customers praising the professionalism and courtesy of the drivers. Reviewers frequently highlight the punctuality of the service, noting that buses arrive on time and drivers are friendly and accommodating.
Specific mentions of drivers like George and Kevin emphasize their exceptional service, contributing to a smooth and enjoyable experience. However, some reviews point out issues such as a driver taking an unsuitable route for a large bus and concerns about driver fatigue due to long hours without a switch. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing eagerness to use the service again. Overall, Bus Rental is recognized for its excellent service and reliable drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 499 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 6 |
| Aug 21 | 5.0 | 14 |
| Sep 21 | 5.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 5.0 | 1 |
| Apr 22 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 499 most recent reviews.
“Excellent service”
“Poorly handled and poor customer service when we had problems”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 499 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
499 reviews of Bus Rental. Filter by what matters to you.
Over a year ago
We initially reserved a bus for the 2020 St Patricks Day parade in NYC. After two plus years of the pandemic we were able to make use of the reservation. US Coachways was extremely accommodating and... See more
Over a year ago
Excellent service. Ray Salgado was very professional, prompt and courteous
Over a year ago
Our Bus Driver George was absolutely amazing! He was so understanding and made the trip a breeze. I highly recommend him and his services!
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Bus arrived on time. Unfortunately, the driver chose a route that is not good for a large bus--very curvy. They should have chosen the interstate route. Also, an item was lost on the bus. The local company found the item and notified US Coachways, but that message was not communicated to us.
We initially reserved a bus for the 2020 St Patricks Day parade in NYC. After two plus years of the pandemic we were able to make use of the reservation. US Coachways was extremely accommodating and understanding and our driver “Andy” was a consummate professional. We will be using this company again and highly recommend !
Excellent service. Ray Salgado was very professional, prompt and courteous
Our Bus Driver George was absolutely amazing! He was so understanding and made the trip a breeze. I highly recommend him and his services!
I was told that we would have 2 drivers or a switch off on the trip. We only had 1 driver for 11 hours straight which was not fair to our driver Kevin. I give 5 stars for our driver Kevin as he was fantastic the entire week!
Everything was great. Would highly recommend using US Coachways and they will be my first call if I need to rent again.
We had a great experience. The driver was very nice and personable.
The bus was on time and the driver was courteous. The whole experience from booking to day of was effortless
The whole experience with this company excellent.Especially the driver.Friends already asking me for their number. I will Absolutely used them again.
The driver showed up on time. He was very nice and friendly. Got us to our destination on time. He was also very patient with us. It was a nice smooth ride to our destination and back. We all enjoyed the ride. It was truly memorable for he kids. Our ride was a highlight of our trip. Thank you for everything.
Everything with my daughters wedding transportation service went smoothly. Clean, reliable and friendly service
Excellent service and trustworthy driver. Highly recommend.
Everything, from the original scheduling to the actual trip, was great! Everyone was very professional and helpful.
This bus company was excellent for my wedding guests ! They loved it ! Working with this company and Tony was great he was very accommodating to all the back and forth with covid rules and restrictions ! Would definitely use them again!
US Coachways and Easy Traveln out of Greenville, NC (especially our driver Mr. Nick Smith), were excellent. Can't wait until our next field trip.
Our broker, US Coachways found the perfect bus company for our needs, Eagle One. Great service and would use US Coachways to find us what we need for the future.
I work for a non profit. The bus driver was incredible.poliet respectful and on time! The sales associate was very polite and very capable. Made booking the bus extremely easy. Replied to all questions with in the hour they were asked. Always got a person on the phone. The Bus was very clean.
Highly recommend services from US Coachways bus rental. Absolutely fantastic customer service, logistics, etc. Thanks & can't wait to do it again with y'all!
I ordered a 24 person bus for our group of 20 going to the White Sox game. We are in unincorporated area so we are sometimes hard to find. Driver arrived 20 minutes early and it was a large a touring bus with a bathroom. At no extra cost. He knew the best way to Comiskey Park and dropped us off right outside our gate. Called him as we were leaving the game and he told us his location. He'd found a side street to park on within short walking distance. The driver Robert Turner was fantastic, knowledgeable of the city and friendly. Will repeat wjen we do this outing next year!
BusRental.com is a leading online platform specializing in charter bus rentals across the United States. The company offers a comprehensive range of transportation solutions, catering to various events such as school trips, corporate outings, airport transfers, weddings, and sporting events. Customers can easily obtain and compare instant quotes for a diverse fleet of vehicles, including charter buses and mini buses, all available in hundreds of cities nationwide. Utilizing advanced technology, BusRental.com provides an efficient online reservation system that allows users to book their transportation quickly and conveniently. Clients can manage their reservations, make changes, and communicate with experienced travel consultants directly from their mobile devices. The platform aims to deliver a seamless experience for both individual and group transportation needs, ensuring reliable and cost-effective bus rental solutions for any occasion.
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