Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
Cab My Ride receives a mix of feedback from its customers, with many praising the friendly and professional drivers, as well as the efficient service. Reviewers highlight the ease of use of the app and commend the helpfulness of customer support, particularly mentioning staff like Cecilia for resolving booking issues.
However, a significant number of complaints arise regarding reliability, with several customers reporting that their pre-booked taxis either arrived late or were canceled without notice. Instances of drivers leaving without passengers who were delayed also contribute to dissatisfaction. While many appreciate the timely arrivals and great service, the inconsistency in fulfilling bookings raises concerns. Overall, Cab My Ride shows potential with its strong customer service, but reliability issues need to be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 99 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 99 most recent reviews.
“Driver was friendly,chatty and the journey was good”
“I used to love this company but recently it has not been the best”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 99 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Cab My Ride is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
99 reviews of Cab My Ride. Filter by what matters to you.
Always had a problem with this company they either turn up 45 minutes late and think that it's perfectly acceptable or cancel your ride ten minutes before they are due out they have made me miss so many appointments left me stranded sent me the wrong taxi making me wonder if I should get in it alone!
Called for a quote, booked based on that quote, then charged nearly double. £8 increased to £15. Not the drivers fault, but when he called the management they denied any knowledge of quoting me £8.
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 34% are 1–2★.
Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
This profile hasn't been claimed by the business owner.
