Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
Cab My Ride receives a mix of feedback from its customers, with many praising the friendly and professional drivers, as well as the efficient service. Reviewers highlight the ease of use of the app and commend the helpfulness of customer support, particularly mentioning staff like Cecilia for resolving booking issues.
However, a significant number of complaints arise regarding reliability, with several customers reporting that their pre-booked taxis either arrived late or were canceled without notice. Instances of drivers leaving without passengers who were delayed also contribute to dissatisfaction. While many appreciate the timely arrivals and great service, the inconsistency in fulfilling bookings raises concerns. Overall, Cab My Ride shows potential with its strong customer service, but reliability issues need to be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 99 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 99 most recent reviews.
“Driver was friendly,chatty and the journey was good”
“I used to love this company but recently it has not been the best”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 99 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Cab My Ride is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).
99 reviews of Cab My Ride. Filter by what matters to you.
Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!
Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!
Booking problems online customer support sorted them for me efficiently and politely thank you
Driver was friendly,chatty and the journey was good
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Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 34% are 1–2★.
This taxi company never disappoint. First of all the various people that manage the phones are so lovely and polite! I had to change my taxi time twice due to an issue on my train and it was no bother at all. They were also really informative as there had been an accident on the m27 and explained my driver may take longer then expected. I simply wouldn’t use any other taxi company so thank you so much!!
Professional and Friendly driver. clean car.
Unfortunately, my app glitched when I wanted to give feedback/a tip to our driver Ovidiou after taking the journey with him, so want to express my thanks to him on here instead. Thank you for making our journey smooth and enjoyable from start to finish. Just sad that there is no option to give you a tip once the journey has been completed - I certainly tried but the app did not work as expected.
Brian is a great driver.
Cab turned up early, driver was very friendly and happy to change the drop off location.
Perfect start to a holiday. Driver was bang on time, friendly, polite and very professional. Car was clean and comfortable. Would definitely recommend, I would use again without hesitation
Cab waited for us when the coach got in late- was a reasonable price. Lovely ride and clean car. Will definitely use again. Found it hard to book online though as it didn’t go through and ended up calling instead, but that may have been airport WiFi.
Overall the experience was good. Laurian our driver called just prior to arrival at cruise port, which was helpful - about 10mins after booked time, which wasn't a problem. He checked exact post code of destination and updated the price with us. Due to a misunderstanding, he then called the office to clarify and we agreed the revised payment. Journey was very comfortable and quick. Driver was pleasant and helpful. Would certainly consider using again and would recommend - just ensure you put in the full postcode when obtaining the quote as the booking will be made even with only the first part of the code.
Monika was quite simply lovely
Cab My Ride is a taxi service based in Southampton, specializing in airport transfers and local transportation solutions. The company offers a range of services including one-way and round-trip rides to major airports such as Heathrow, Gatwick, and Bournemouth, as well as transportation to popular destinations in Southampton, Eastleigh, Winchester, New Forest, and Portsmouth. Customers can book rides through an easy-to-use mobile app or via email and phone, benefiting from 24/7 availability and real-time driver tracking. Cab My Ride caters to various client needs, including corporate travel, group transportation with their minibus service, and luxury executive car options, ensuring a comfortable and reliable experience for both personal and business travelers.
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