
Castles Estate Agent is a property services company based in the United Kingdom, specializing in residential sales and lettings. The company offers a comprehensive range of services including property valuation, marketing, and management, catering to both buyers and sellers in the real estate market. With a focus on providing personalized support, Castles Estate Agent aims to facilitate smooth transactions for clients looking to navigate the complexities of property dealings. The target market for Castles Estate Agent includes first-time homebuyers, experienced investors, and landlords seeking professional management services. By leveraging their knowledge of the local property landscape, the company assists clients in making informed decisions related to their real estate needs. Castles Estate Agent is committed to delivering reliable service and fostering relationships built on trust and transparency.
Castles Estate Agent receives a generally positive reception, with many reviewers praising the professionalism and efficiency of their staff. Customers highlight the exceptional service provided by team members like Eleanor, Colin, and Natasha, who are noted for their helpfulness during property viewings and throughout the buying or renting process.
Reviewers appreciate the smooth communication and the proactive approach in moving transactions along, particularly mentioning agents like Stephen and Gentian. However, a significant number of negative reviews express frustration regarding deposit issues, with multiple customers reporting difficulties in retrieving their deposits and feeling mistreated by staff at various branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 57 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 1 |
| Feb 24 | 4.5 | 2 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“Throughout the application process she is very helpful and friendly and responded promptly and clearly to enquiries w...”
“In our experience, Castles Palmers Green should be avoided if you are a seller or buyer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | — | 57 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Castles Estate Agent is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 4.1).
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Castles Estate Agent is a property services company based in the United Kingdom, specializing in residential sales and lettings. The company offers a comprehensive range of services including property valuation, marketing, and management, catering to both buyers and sellers in the real estate market. With a focus on providing personalized support, Castles Estate Agent aims to facilitate smooth transactions for clients looking to navigate the complexities of property dealings. The target market for Castles Estate Agent includes first-time homebuyers, experienced investors, and landlords seeking professional management services. By leveraging their knowledge of the local property landscape, the company assists clients in making informed decisions related to their real estate needs. Castles Estate Agent is committed to delivering reliable service and fostering relationships built on trust and transparency.
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