Castles Estate Agent is a property services company based in the United Kingdom, specializing in residential sales and lettings. The company offers a comprehensive range of services including property valuation, marketing, and management, catering to both buyers and sellers in the real estate market. With a focus on providing personalized support, Castles Estate Agent aims to facilitate smooth transactions for clients looking to navigate the complexities of property dealings. The target market for Castles Estate Agent includes first-time homebuyers, experienced investors, and landlords seeking professional management services. By leveraging their knowledge of the local property landscape, the company assists clients in making informed decisions related to their real estate needs. Castles Estate Agent is committed to delivering reliable service and fostering relationships built on trust and transparency.
Castles Estate Agent receives a generally positive reception, with many reviewers praising the professionalism and efficiency of their staff. Customers highlight the exceptional service provided by team members like Eleanor, Colin, and Natasha, who are noted for their helpfulness during property viewings and throughout the buying or renting process.
Reviewers appreciate the smooth communication and the proactive approach in moving transactions along, particularly mentioning agents like Stephen and Gentian. However, a significant number of negative reviews express frustration regarding deposit issues, with multiple customers reporting difficulties in retrieving their deposits and feeling mistreated by staff at various branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 57 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 1 |
| Feb 24 | 4.5 | 2 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 5.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“Throughout the application process she is very helpful and friendly and responded promptly and clearly to enquiries w...”
“In our experience, Castles Palmers Green should be avoided if you are a seller or buyer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 67 out of 100 | 4.1 out of 5 (good) | — | 57 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Castles Estate Agent is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 4.1).
57 reviews of Castles Estate Agent. Filter by what matters to you.
A positive expérience and huge thanks to Eleanor, Colin and Abraham at the Crouch End Office. A very kind and professional team with good communication and patience throughout the process of selling my flat. Thank you
I recently sold my property through the Enfield branch of Castles. It was all dealt with by Stephen Oswick who dealt with the sale and arranged viewings, recommended a solicitor and was there every step of the way. He was happy to answer any questions I had and made what could have been a very stressful time, go quite smoothly. Great service.
Castles is first and foremost good at getting things done. They have moved the process along, relentlessly chasing everyone in the chain. They did not waste any time. Gentian handled our case, he was very transparent throughout and kept things moving. If I could say one thing to improve upon is communication style, which was slightly abrasive sometimes. It did not bother me personally but I could see how it would put off some people.
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I recently bought a flat in Ludgershall, and the manager, Tony, was extremely helpful during the process, and even after I'd moved in, by arranging a plumber at short notice to cure a toilet malfunction, and subsequently calling in to give me advice when the front doorbell doorbell was not working.
Great to deal with. Took the hassle out of selling my place. Only contacted me when absolutely needed & got a great price. Very helpful also.
I recently rented a property through Castles Estate Agents in edmonton and I must say that my experience was nothing short of exceptional. From the moment I contacted them, their commitment to providing outstanding service was evident. Here are a few key points that stood out to me: 1. Responsiveness: Castles sets the gold standard when it comes to responsiveness. I was amazed at how quickly they got back to me, whether it was through email or phone calls. Their promptness in addressing my queries and concerns truly exceeded my expectations. Their swift responses were greatly appreciated. 2. Customer Service: The team gave us 5 star service. Every interaction I had with them was met with professionalism, patience, and a genuine willingness to assist. Their knowledge of the market and attention to detail ensured that I felt well-informed and confident throughout the entire process. 3. Friendly and Welcoming: The staff created a warm and inviting atmosphere that instantly put me at ease. Especially from Kathy, Alex and Franco. From the initial property viewings, their friendly demeanor made the experience enjoyable. They took the time to understand my preferences, listened attentively to my requirements, and tailored their recommendations accordingly. Overall, I cannot recommend Castles Estate Agent highly enough. Their exemplary service, combined with their friendly approach and willingness to go above and beyond, sets them apart from the rest. If you're in search of a reliable and trustworthy estate agent, look no further. They will undoubtedly exceed your expectations and make your journey an absolute pleasure
Hi Audrey Power looked after the selling of My Mams house & i have to say right from the start to the end of the sale it went so smooth with Audrey's Expertise . As this was a emotional time for us all selling my Mams house I felt Audrey was always there no matter what the problem was We had viewings on Saturday & Audrey was texting that evening to tell us what offers were coming in she was so efficient it was unbelievable , She is so passionate about her Job & wants to give you the best service possible which she did without a Doubt Audrey was so professional & i would highly recommend to anyone that is thinking of selling , So that you Audrey Anne Kerrigan
Just spoke to Sirus he was very helpful and talked me through what I need. Thanks
Awesome staff, helpful all the way, made the whole process seem easy and simple.
I viewed a property earlier today with Natasha. She was very professional and gave us plenty of information about the property.
Natasha was super helpful and positive Thank you
On Saturday I had the pleasure of viewing Vixen Drive and Denton Cottage with Natasha. Natasha was punctual, knowledgeable and enthusiastic about both properties and a great agent to have hosting the viewing. I wish Natasha all the best in her future in the property industry. Thanks, Gareth
Viewed a property last Saturday with Natasha … she was very welcoming, smart & professional . The property was beautiful but just not in the right place - a real shame - I wish Natasha good luck at Castles she is a real asset .
I met Natasha from castles earlier who was very welcoming and very professional with her knowledge of the area and ideas of how I could improve the house. The whole process of finding a house I liked, and the flexibility of being able to view it was made easier by Castles customer care
Viewed some properties with Natasha today and she was really helpful an answered all my questions Highly recommend
Viewed a property with Natasha recently. She's very professional, helpful & friendly. Would highly recommend.
Castles Estate Agent is a property services company based in the United Kingdom, specializing in residential sales and lettings. The company offers a comprehensive range of services including property valuation, marketing, and management, catering to both buyers and sellers in the real estate market. With a focus on providing personalized support, Castles Estate Agent aims to facilitate smooth transactions for clients looking to navigate the complexities of property dealings. The target market for Castles Estate Agent includes first-time homebuyers, experienced investors, and landlords seeking professional management services. By leveraging their knowledge of the local property landscape, the company assists clients in making informed decisions related to their real estate needs. Castles Estate Agent is committed to delivering reliable service and fostering relationships built on trust and transparency.
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