I received a call from Faye Hornby at…
I received a call from Faye Hornby at CEL Solicitors who explained everything to me in great detail, she was extremely helpful and very reassuring.

CEL Solicitors is a legal services provider based in the United Kingdom, specializing in a range of legal matters for both individuals and businesses. The company offers expertise in various fields, including family law, personal injury claims, and employment law, ensuring that clients receive tailored legal advice and representation. With a commitment to understanding their clients' unique needs, CEL Solicitors aims to provide effective solutions to complex legal issues. Targeting a diverse clientele, CEL Solicitors serves individuals seeking personal legal assistance as well as businesses requiring legal guidance in navigating compliance and regulatory challenges. The firm's focus on delivering reliable legal support positions it as a trusted resource for clients looking to resolve their legal concerns efficiently. For more information about their services, customers can visit their website at celsolicitors.co.uk.
CEL Solicitors consistently receives high praise for their helpful and compassionate staff, particularly highlighting individuals like Paul, Beverley, and Mark for their professionalism and understanding. Reviewers appreciate the firm's expertise in handling complex cases, especially in fraud recovery related to scams and cryptocurrency.
Many customers feel reassured and supported throughout their claims process, noting the clear communication and thorough explanations provided by the team. However, a few negative reviews mention dissatisfaction with outcomes, specifically regarding cases where clients did not receive their money back. Despite these isolated complaints, the overwhelming sentiment remains positive, with 97% of reviews reflecting satisfaction with the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.8 | 78 |
| Mar 25 | 4.8 | 252 |
| Apr 25 | 4.8 | 212 |
| May 25 | 4.9 | 162 |
| Jun 25 | 4.8 | 214 |
| Jul 25 | 4.8 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very experienced and understood my needs and was extremely helpful at advising”
“I didn’t get my money back”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: CEL Solicitors is #1 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 4.3).
500 reviews of CEL Solicitors. Filter by what matters to you.
I received a call from Faye Hornby at CEL Solicitors who explained everything to me in great detail, she was extremely helpful and very reassuring.
CEL assistance and professional guidance on a time of great personal stress was invaluable. My only regret is that I didn't seek their services from the beginning.Highly recommended.
Paul Carson is very professional and hard working. Great service!
Very prompt and professional service. Lots of experience with similar clients. No win no fee is very positive.
Quick answers to the questions people ask most.
Yes, CEL Solicitors is a legitimate company with numerous verified customer reviews and an impressive overall rating of 5/5, highlighting their expertise and helpfulness in handling cases.
No, CEL Solicitors is not a scam. They have a strong track record of positive customer feedback, with many reviews praising their professionalism and understanding approach.
CEL Solicitors specializes in fraud recovery, including complex cases like cryptocurrency fraud, and offers personalized support to clients throughout their claims process.
While specific payment methods are not detailed, CEL Solicitors is known for their client-focused approach, and they likely offer flexible payment options to accommodate clients.
You can reach CEL Solicitors through their website celsolicitors.co.uk, where they provide contact information and additional resources to assist clients in need.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The website is very comprehensive and the agent on the phone Mark Twist was very knowledgeable and helpful. I was feeling anxious before the call but he helped me get the statement completed.
Speaking to Beverly has put my mind at rest knowing CEL will do everything they can.
I am writing to express my sincere gratitude and provide a highly positive review for CEL Solicitors. My experience with them has been nothing short of excellent, particularly in navigating a challenging situation that involved an unfair decision from the Financial Ombudsman. From the very first contact, CEL Solicitors demonstrated exceptional professionalism, empathy, and expertise. Josh took the time to truly understand my situation, which involved falling victim to a scam related to a fake remote working opportunity. I was initially approached via WhatsApp, and it appears my details were picked up from a job site. Their team, especially was incredibly responsive, keeping me informed at every stage and clearly explaining complex legal processes in an understandable way. They instilled confidence and hope when I felt quite helpless. What truly set CEL Solicitors apart was their ability to achieve a positive resolution despite obstacles. My claim started around May 2023 and concluded with the payout in May 2025, which was significantly longer than expected. This extended timeline was primarily due to the Financial Ombudsman Service taking their time to process the claim. During this protracted process, a decision was made by the Ombudsman to reduce my claim by 50% due to alleged negligence on my part. This decision felt entirely unfair and did not reflect the full circumstances of my situation, as I had no control over the factors they cited. My overall experience with the Ombudsman's involvement was disappointing; the process felt protracted, and I often felt that my case wasn't fully understood or given the detailed attention it deserved. The communication was often generic, and the outcome suggested by the Ombudsman was unsatisfactory and did not adequately address the injustice I had faced. It felt as though their approach was more focused on process than on achieving a fair and just resolution for the individual. In stark contrast, CEL Solicitors approached my case with a thoroughness and dedication that was truly commendable. They meticulously gathered evidence, built a robust argument, and pursued the matter with tenacity. Their strategic approach and deep understanding of the relevant laws and regulations ultimately led to recovering over a quarter of the funds I lost, an outcome for which I am incredibly grateful, especially given the Ombudsman's earlier stance. While I still strongly disagree with the 50% negligence ruling, CEL Solicitors' intervention made a significant difference in securing this positive return. I wholeheartedly recommend CEL Solicitors to anyone seeking legal assistance, especially in financial matters. Their commitment to their clients and their ability to deliver results, even when other routes prove difficult, is truly outstanding. They turned a very stressful situation into a manageable one and achieved a fantastic outcome.
My case handler Hannah Lowe has proved to be very efficient, with speedy correspondence to my emails and letters of complaints to my banks. Regards, Paul Longmead.
CEL from start to finish kept in touch with me about the progress of my claim. They advised me when any information was requested or questionnaires were required to be filled in. They also were a big help when I needed t o retrieve on line communication between the scammer and myself. I recommend anyone who has been scammed to contact CEL if anyone can help you CEL can.
Paul Carson was very professional and approachable
Paul Carson was exceptional
Very knowledgable - made me feel at ease
Faye Hornby was very polite and patient, she made it easy for me to talk about my loss.
Matthew Beaumont from CEL Solicitors contacted me this morning. I found him to be polite, understanding, friendly and with good client knowledge and experience, and who reassured me at all times during our conversation. Thanks again Matthew for your concerns too.
Thank you for the support
CAN'T EVEN TRUST THEIR WEBSITE THATS AS FAR AS I GO AND SAYS IT ALL ABOUT THE COMPETENCY
Mathew Beaumont was kind considerate and understanding. He reassured me at every part of the call and made me feel comfortable and heard. He talked me through the process and took time to check my understanding.
Charlie really made me feel at ease from the start. I didn’t feel judged about my situation and he really helped me understand what had happened. Thank you for being kind.
CEL Solicitors is a legal services provider based in the United Kingdom, specializing in a range of legal matters for both individuals and businesses. The company offers expertise in various fields, including family law, personal injury claims, and employment law, ensuring that clients receive tailored legal advice and representation. With a commitment to understanding their clients' unique needs, CEL Solicitors aims to provide effective solutions to complex legal issues. Targeting a diverse clientele, CEL Solicitors serves individuals seeking personal legal assistance as well as businesses requiring legal guidance in navigating compliance and regulatory challenges. The firm's focus on delivering reliable legal support positions it as a trusted resource for clients looking to resolve their legal concerns efficiently. For more information about their services, customers can visit their website at celsolicitors.co.uk.
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