Detailed Valuation provided…
A comprehensive detailed valuation provided promptly. Excellent service.

Chase Hattan Watches is a unique retailer specializing in the buying, selling, and investing of modern, pre-owned, vintage, and rare luxury timepieces. The company offers a diverse selection of renowned brands, including Rolex, Omega, and Cartier, catering to watch enthusiasts, collectors, and individuals seeking high-quality timepieces for personal use or as gifts. Focused on providing a transparent and ethical shopping experience, Chase Hattan Watches operates with a low-cost business model to ensure affordability. Their knowledgeable team is committed to delivering exceptional customer service without pressure, fostering a friendly atmosphere for both buyers and sellers. With a passion for watches that have historical significance or unique stories, the company aims to guide customers through the luxury watch market, ensuring informed and meaningful transactions.
Chase Hattan Watches receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by James and his team. Reviewers frequently mention the quality of the watches, with many expressing satisfaction over their purchases, such as the Panerai Luminor GMT and Omega Seamaster Chronostop.
The buying and selling processes are described as straightforward and hassle-free, with excellent communication before and after sales. Customers appreciate the knowledgeable and honest approach of the staff, which fosters confidence in their transactions. Many also note the unique selection of vintage items available. Overall, Chase Hattan Watches is celebrated for its outstanding customer experience and high-quality products, making it a highly recommended destination for watch enthusiasts.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 112 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 7 |
| Nov 24 | 5.0 | 6 |
| Dec 24 | 5.0 | 5 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.8 | 5 |
| Apr 25 | 5.0 | 7 |
| May 25 | 5.0 | 7 |
| Jun 25 | 5.0 | 5 |
| Jul 25 | 5.0 | 9 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 112 most recent reviews.
“Great find, a must visit if you’re searching for a quality used watch”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 112 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Chase Hattan Watches is #1 of 5 on overall rating in this group.
112 reviews of Chase Hattan Watches. Filter by what matters to you.
A comprehensive detailed valuation provided promptly. Excellent service.
James and his colleagues were a pleasure to deal with. Open and honest. Thank you
Firstly I am delighted by my purchase. It is exactly as described. Secondly, the service has been excellent. I wouldn't hesitate to buy again from Chase Hatton Watches.
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Thank you James Rowlatt for an amazing experience. This was my first time purchasing a preowned luxury watch, specifically a Vacheron Constantin Historiques Triple Calendar-1942 that was recently discontinued and you made it happen. After waiting over 9 days for customs clearance, it finally arrived yesterday afternoon and it is everything I came to expect. You have earned my trust and future business because of the integrity shown throughout the entire process. I cannot thank you enough. 5 Stars all the way! Best to you, Jon
Sold my watch to Chase Hattan watches and the whole experience was very smooth and efficient. James communicated throughout the process and payment was made promptly at the price agreed. Excellent service would recommend
I've wanted a Cartier Watch for years!! SO I started searching online. I decided on the size, style and budget, and narrowed my search down to 2 virtually identical Watches, the first one offered almost everything I was looking for plus original papers and a the Cartier box, the second didn't offer the papers but it did have the box, but it was the photos and discription that kept drawing me to the second Watch, even though it was a little more expensive, it was in such nice condition. The chosen Watch was on a few different well known websites offering buy it now or make an offer, I was a little intimidated to make an offer without knowing the other fees involved, I needed some advise.. The Watch was in the UK, at Chase-Hattan Watches, I started reading their reviews and was really impressed by their customer gratitude, appreciation and loyalty, one name kept coming up, James, So I contacted him. James put me at ease straight away, no pressure, no rush, which Watch was I interested in? Canada?, no problem. how could he help?. James gave me an Amazing price that we were both happy with, with express tracked delivery to my front door, which arrive in two days! Ive never had that type of service before..AMAZING!! I would recommend this company to anyone, and I give them 10 out of 10 for their outstanding customer service.
Wow , what a great company to deal with, I sold my Omega Seamaster to them , price was agreed Monday , they sent a fully insured postage label , watch was posted yesterday, ( Tuesday) received this morning, Wednesday, money was in the bank , by close of play today , communication was brilliant all the way through, they agreed and a price without seeing the watch , obviously needed to check what i’d said was correct, full agreed price paid , and they offered more than any of those other watch buyers out there , admittedly was a bit nervous sending my watch off in the post. But I needn’t have worried, first class company.
I recently bought a watch from James which was made in 1987, the condition of the piece was exceptional & everything about the transaction, from contacting him to delivery was carried out smoothly and in a timely manner. I have already recommended him to friends & colleagues.
This was by far the best watch buying experience I have had! James and team were incredible. Helped me through the payment process, sent a video of the watch and followed up with additional thoughts to my questions and was a very fast responder. James followed up with customs and FED Ex everyday until I received my watch due to delays at fed ex and customs do to wether and under staffing. Thank you James! I will return for another one soon
Bought a Rolex Lady DateJust from CH, the pictures seemed to show marks on the watch and bracelet, when I queried this James confirmed that the watch was yet to be polished, a few days later James sent me updated pictures which showed it in very good condition so I bought and received it a few days later. There was quite a bit of play in the bracelet and when I queried this James offered to have it tightened and sent me a pre-paid next day postage label, the watch was returned about 10 days later. It was only at this stage that I set the watch as it was a birthday present for my daughter and discovered that the quick set date function wasn't working so I got onto James again who once again sent a postage label and said he would not only get the repair done but would arrange for the watch to be serviced which took a further 10 days or so. Whilst being surprised that the watch wasn't thoroughly checked, tested and polished prior to being listed I can't fault the aftersales service or the fact that I paid a reasonable price for a watch that has had a recent service and an extended 2 year warranty. On that basis I feel CH deserve a 5 star rating based on their obvious commitment to ensuring the customer is completely happy.
Bought a Tudor watch from James & the service was great. Very knowledgeable and the watch arrived as described if not better. Can't fault it or all the prompt communication . Buy from this company with confidence and who care rather than dealing with a big national companies where you are just a number
We worked with both James and Elin, both were very reasonable and gave us great prices on a Rolex and Rado!
I took delivery of my cartiere watch today and I am absolutely delighted with my purchase, fantastic service and communication from James couldn't be happier thank you so much James kindest regards John smith
As a first time user I was hesitant about committing to an online purchase, but the service turned out to be excellent. I asked questions and felt reassured in the answers. I ordered the item and it came exactly as described, if not better! Would highly recommend.
Amazing Chopard Happy Sports watch, the perfect wedding anniversary present, exactly what I had been looking for. Outstanding communication and sales experience altogether, nothing was too much to ask. Massive thanks to Elin and James, I definitely recommend Chase Hattan Watches for any luxury watch you may consider purchasing, you will not find a better seller!
Absolutely fantastic communication and the watch looked exactly like the pictures! Outstanding buying experience; I'll definitely purchase again from him
Chase Hattan Watches is a unique retailer specializing in the buying, selling, and investing of modern, pre-owned, vintage, and rare luxury timepieces. The company offers a diverse selection of renowned brands, including Rolex, Omega, and Cartier, catering to watch enthusiasts, collectors, and individuals seeking high-quality timepieces for personal use or as gifts. Focused on providing a transparent and ethical shopping experience, Chase Hattan Watches operates with a low-cost business model to ensure affordability. Their knowledgeable team is committed to delivering exceptional customer service without pressure, fostering a friendly atmosphere for both buyers and sellers. With a passion for watches that have historical significance or unique stories, the company aims to guide customers through the luxury watch market, ensuring informed and meaningful transactions.
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