They are reasonable and honest in what…
They are reasonable and honest in what they do and what they say. It is good to deal with a company that does this.

Coffee Masters UK is a leading provider of commercial coffee machines and quality coffee beans, catering to the needs of coffee shops, cafés, and other food service businesses. Founded in 2014 by industry expert Alan, the company aims to share a passion for exceptional coffee through high-quality products and services. Coffee Masters UK offers a comprehensive range of coffee-related supplies, including specialty drinks, teas, and milkshake products. In addition to their product offerings, Coffee Masters UK also provides barista training to help businesses enhance their coffee preparation skills and customer service. The company focuses on supporting the coffee trade and fostering a community of coffee enthusiasts, making it an ideal resource for both new and established coffee businesses seeking to improve their offerings and operational expertise.
Coffee Masters UK enjoys a stellar reputation among its customers, boasting an impressive average rating of 4.9 out of 5. Reviewers consistently praise the quality of the coffee, highlighting its great flavor and freshness, particularly the Colombian beans.
The service is frequently described as exceptional, with many noting the easy ordering process and reliable delivery. Customers appreciate the reasonable pricing and the professionalism of the staff, who go above and beyond to assist, especially for new café owners. However, there are a few criticisms regarding the coffee roaster's packaging, with some customers expressing dissatisfaction with specific batches not meeting their usual standards. Additionally, there are minor delivery issues related to the DPD driver not following instructions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 342 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 6 |
| Oct 24 | 4.3 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.8 | 4 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 4.6 | 5 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 342 most recent reviews.
“Simple to order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 342 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Coffee Masters UK is #1 of 5 on overall rating in this group.
342 reviews of Coffee Masters UK. Filter by what matters to you.
Over a year ago
They are reasonable and honest in what they do and what they say. It is good to deal with a company that does this.
Over a year ago
Easy order process. Delivers on day they say and the coffee is fabulous. Only issue is DPD driver who can’t follow instructions and leaves the boxes outside the porch which could mean the coffee is ru... See more
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They are reasonable and honest in what they do and what they say. It is good to deal with a company that does this.
Came on time,as always.
Easy order process. Delivers on day they say and the coffee is fabulous. Only issue is DPD driver who can’t follow instructions and leaves the boxes outside the porch which could mean the coffee is ruined.
I switched from my supplier to Coffee Masters for everything except coffee. I have stayed with our original coffee roast brand-it defines us. Was told on a tasting that barista training could be done. Only to be told later that Coffee Masters would not provide training unless I switched to Coffee Masters. That was not well received by me at all.
Simple to order. Reasonably priced. Good and quick delivery. Most of all coffee tastes great!!
As a soon-to-open Coffee Lounge, finding the right supplier to support our setup has been crucial — and we couldn't be more impressed with the professionalism and service we've received. Coffeemasters have done an outstanding job kitting out our Marco Milkpal machines and grinders. The equipment has been installed perfectly and is running spotlessly in preparation for launch, huge credit to the Engineer Dan. We’ve already had the chance to test the specific roast recommended by the team, and the feedback from our tastings has been phenomenal — rich, smooth, and exactly the quality we were aiming for. A huge thank you to Phil, our Sales Executive, whose customer service has truly been second to none. From advice and product knowledge to responsiveness and support, he’s gone above and beyond. Highly recommend this supplier to any coffee business looking for expert guidance, quality equipment, and exceptional service — we're confident we’ve made the right choice as we gear up for opening day.
We knew next to nothing about running a café the morning we opened our community pop-up! Phil, our incredible CoffeeMasters consultant, leapt into action: selecting the right grind consistency, calibrating our coffee machine, teaching us to weigh and time the pour, to steam the milk just right and make it silky & smooth. CoffeeMasters delivered delicious beans, along with a tonne of technical expertise and a huge dose of kindness. He gave us the confidence and skills to serve the best coffee for miles. We served hundreds of happy customers and raised funds for our community. Without Phil it would not have been as phenomenally successful. Thank you, CoffeeMasters, for giving us the beans, tools and support to pull off something magical.
Very easy to set-up. I'm using their service for 2 years now and never failede. Customer service easy to reach and any issues quickly resolved.
Great service which goes way beyond a normal service these guys are unreal..Real pros at what they do & so courteous with products to match…they even do call outs…WOW.. Keep it up you got us for the long haul
I have always had fantastic beans from coffee masters and been very happy. The last batch I had didn’t seem up to the usual standard so I contacted them and they quickly sent a new bag. Fantastic service!! Highly recommend coffee masters.
No fancy names or packaging, just freshly roasted Colombian beans to your door at a very reasonable price compared to other subscription services. Very happy with the product and service.
We’ve been buying the triple certified coffee for several years now. Great coffee at a reasonable price and in my view it’s better than popular brand shops on the high street. I love the fact that I can make changes to my order or delivery dates at any time online. Delivery tracked and always on time. Added to this we get discount via suscribe and save. Would definitely recommend!!
Always easy to order with Meghan. Always quick delivery Always quality products. What's not to like?
Easy to navigate website, option to quick order using previous orders, fast shipping and well packaged. Smooth hassle free orders and delivery every time!
This organisation offers a great range of coffee and is reliable and highly efficient in all aspects. Excellent.
Good coffee for fair prices. The blends are well balanced and I get a good amount of crema from freshly ground beans.
I have subscribed with these folks for a couple of years now, any issues e.g. when I moved, they managed with an empathetic, excellent customer service, and of course the coffee is great too.
Quality, freshness, and perfect flavour expectation are found in coffee masters beans, apart from their professional customer service. Recommend indeed.
Coffee Masters UK is a leading provider of commercial coffee machines and quality coffee beans, catering to the needs of coffee shops, cafés, and other food service businesses. Founded in 2014 by industry expert Alan, the company aims to share a passion for exceptional coffee through high-quality products and services. Coffee Masters UK offers a comprehensive range of coffee-related supplies, including specialty drinks, teas, and milkshake products. In addition to their product offerings, Coffee Masters UK also provides barista training to help businesses enhance their coffee preparation skills and customer service. The company focuses on supporting the coffee trade and fostering a community of coffee enthusiasts, making it an ideal resource for both new and established coffee businesses seeking to improve their offerings and operational expertise.
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