Coffee Masters UK is a leading provider of commercial coffee machines and quality coffee beans, catering to the needs of coffee shops, cafés, and other food service businesses. Founded in 2014 by industry expert Alan, the company aims to share a passion for exceptional coffee through high-quality products and services. Coffee Masters UK offers a comprehensive range of coffee-related supplies, including specialty drinks, teas, and milkshake products. In addition to their product offerings, Coffee Masters UK also provides barista training to help businesses enhance their coffee preparation skills and customer service. The company focuses on supporting the coffee trade and fostering a community of coffee enthusiasts, making it an ideal resource for both new and established coffee businesses seeking to improve their offerings and operational expertise.
Coffee Masters UK enjoys a stellar reputation among its customers, boasting an impressive average rating of 4.9 out of 5. Reviewers consistently praise the quality of the coffee, highlighting its great flavor and freshness, particularly the Colombian beans.
The service is frequently described as exceptional, with many noting the easy ordering process and reliable delivery. Customers appreciate the reasonable pricing and the professionalism of the staff, who go above and beyond to assist, especially for new café owners. However, there are a few criticisms regarding the coffee roaster's packaging, with some customers expressing dissatisfaction with specific batches not meeting their usual standards. Additionally, there are minor delivery issues related to the DPD driver not following instructions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 342 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 6 |
| Oct 24 | 4.3 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.8 | 4 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 4.6 | 5 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 342 most recent reviews.
“Simple to order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 342 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Coffee Masters UK is #1 of 5 on overall rating in this group.
342 reviews of Coffee Masters UK. Filter by what matters to you.
Ordered 1883 caramel syrup. Arrived on time well package. Free 48hr tracked delivery by Royal Mail and unlike many other suppliers had no issues with shipping to Northern Ireland. Many Thanks - will certainly use again! Highly recommend.
Good quality coffee, prompt delivery, easy ordering system. Been using the service for years and still satisfied. We get the Super Crema Blend for our La Pavoni Europiccola.
I bought Coffee Bags 100, it tastes good, but they were 99 not 100. Yup, I counted them all. Not very important, but I'm a little bit disappointed now :/
Excellent service , quality product
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I love the choice of coffee on offer specially the organic and single origins that I buy regularly, I have used so many coffee providers for the last 8 years and coffee masters are far the best at all levels, the only thing I wish they can fix is when you need to get your coffee earlier or new coffee, you need to cancel the membership and change for new coffee and date, but it’s worth it Thank you coffee master
Great taste and very quick delivery. Thanks
Decided to give this roaster a try. Got a pack of Peruvian and also decaf coffee beans. None of the bags has a roast date on them but based on the best before date one bag is over two month old and the second one is almost one year old. It is pretty much tasteless at this age and although you may expect something like this displayed on the supermarket shelf but if you buy directly to a speciality coffee roaster this is not the quality you expect. Huge disappointment
Ross our representative was really helpful right from the start. There was never any pressure to buy, we went to visit the showroom, to look at all ranges and taste various drinks. He broke down all the costs and made it very easy to decide. Since purchasing the customer service has been fantastic. The drinks have gone down really well with our visitors too.
Fresh quality beans
Very fast delivery; coffee good and I am considering a commitment to regular subscription. I am trying to decide if the taste is similar to my old brand.
We have used coffee master for the last 4 years getting a delivery of coffee beans every month. The staff are very friendly and we have not had any trouble with any deliveries. When we wanted to try a drink different coffee we able to order samples packs which is a great idea.
Great service and kept me informed.recommended.it arrived very quickly👍👍
I love this company. They don't mind how big or how small your order is. They remind you when it's coming and carefully deliver on time in perfect condition. If you need to change quantity or delivery date etc you can do it safely online and they just follow your instruction. Good quality, award winning products, good price. What's not to like?
Good service and prompt delivery
Fab coffee great tasting free postage awesome
Coffee Masters UK is a leading provider of commercial coffee machines and quality coffee beans, catering to the needs of coffee shops, cafés, and other food service businesses. Founded in 2014 by industry expert Alan, the company aims to share a passion for exceptional coffee through high-quality products and services. Coffee Masters UK offers a comprehensive range of coffee-related supplies, including specialty drinks, teas, and milkshake products. In addition to their product offerings, Coffee Masters UK also provides barista training to help businesses enhance their coffee preparation skills and customer service. The company focuses on supporting the coffee trade and fostering a community of coffee enthusiasts, making it an ideal resource for both new and established coffee businesses seeking to improve their offerings and operational expertise.
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