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Cool R Us provided decent service, but there were a few miscommunications that left me a bit confused about the project timeline. Overall, not bad but could improve.
Cool R Us is a business service provider specializing in climate control solutions for commercial and residential properties. The company likely offers services such as HVAC installation, maintenance, and repair, along with energy efficiency consultations to help clients optimize their cooling systems.
Reviewers express a generally positive sentiment towards Cool R Us, highlighting their impressive response times and great customer care. Many customers appreciate the company's adaptability to business needs and the tailored solutions they provide, often noting the staff's attentiveness and willingness to follow up after services.
However, some consumers report disappointing experiences, citing slow service and occasional miscommunications that left them feeling frustrated. While the majority of reviews reflect satisfaction, there are mentions of average service quality and unmet expectations. Overall, Cool R Us is seen as a solid option for home services, though there is room for improvement in service speed and communication.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HVAC Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1,129 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 195 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 192 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 103 |
12 reviews of Cool R Us. Filter by what matters to you.
Cool R Us provided decent service, but there were a few miscommunications that left me a bit confused about the project timeline. Overall, not bad but could improve.
While the service was good, I felt that the response time could be quicker. I had to follow up a couple of times to get updates, which was a bit frustrating.
I found Cool R Us to have average services. They did the job, but there were some details overlooked that I had to rectify myself.
Quick answers to the questions people ask most.
Cool R Us provides a range of services including air conditioning installation, repair, and maintenance, as well as HVAC system inspections.
Our business hours are Monday through Friday from 8 AM to 6 PM, and Saturday from 9 AM to 3 PM. We are closed on Sundays.
You can reach us by phone at (123) 456-7890 or send us an email at info@coolrus.com. We also have a contact form available on our website.
Yes, we offer emergency services for HVAC issues that require immediate attention, available 24/7.
If you need to cancel an appointment, please do so at least 24 hours in advance to avoid any cancellation fees.
Yes, all of our technicians are certified and have undergone extensive training to ensure they provide high-quality service.
Yes, we offer free estimates for new installations and major repairs. Please contact us to schedule an appointment.
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We accept various payment methods including credit cards, debit cards, and cash. Payment plans may also be available for larger projects.
Yes, we provide a warranty on our services and parts used, typically ranging from 1 to 5 years depending on the specific service performed.
Cool R Us is a business service provider specializing in climate control solutions for commercial and residential properties. The company likely offers services such as HVAC installation, maintenance, and repair, along with energy efficiency consultations to help clients optimize their cooling systems.