Cottage Fields Estate Agents is a property services company based in Enfield, London, specializing in property sales and lettings. Serving the local communities of Enfield and Winchmore Hill, the company provides a comprehensive range of real estate services designed to assist clients in buying, selling, and renting residential properties.
The company's focus is on delivering high-quality customer care, prioritizing client experience over traditional estate agent practices. Their team is dedicated to ensuring that each interaction reflects their commitment to service excellence. Cottage Fields aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking homes in North London. For more information, visit their website at cottagefields.co.uk.
Cottage Fields Estate Agent has a positive customer experience.
Cottage Fields Estate Agent receives high praise from many customers for their excellent service and dedicated staff, particularly highlighting the professionalism and support of agents like Hatice and Kaan. Reviewers express gratitude for their quick responses and proactive approach, often mentioning how they felt treated like family throughout the process of buying or selling their homes.
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However, some landlords report negative experiences, citing unprofessionalism and issues with delayed rent payments, which detracts from the overall positive sentiment. Despite these complaints, the majority of consumers appreciate the agency's commitment to providing a smooth and supportive experience. Overall, Cottage Fields Estate Agent is viewed positively, with many recommending their services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
32
100%
● Low
4.5 / 5 overall
=
32 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2024.
Last 3 months
1.0▼ 4.0
12-month avg
4.7
All-time
4.5
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 23
5.0
1
Dec 23
—
0
Jan 24
—
0
Feb 24
5.0
2
Mar 24
5.0
7
Apr 24
5.0
1
May 24
—
0
Jun 24
—
0
Jul 24
5.0
1
Aug 24
—
0
Sep 24
—
0
Oct 24
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 32 most recent reviews.
Top praiseof 28 positive reviews
Customer service46%
13 mentions
Helpful support36%
10 mentions
Friendly staff25%
7 mentions
Professionalism21%
6 mentions
“Excellent service and very helpful people”
On “Customer service” · Jul 18, 2024
Top complaintsof 4 negative reviews
Payment issues50%
2 mentions
“As a landlord renting my house to Cottege field this is my experience it was awful they are bully very unprofessional...”
On “Payment issues” · Oct 6, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Absolutely amazing service , I was lucky to have Yahya as my agent as he was very helpful , understanding and also easy to talk to and very professional . Chris and rasit also very lovely people and very helpful through my journey of finding my property.
Definitely give them a visit they are the best .
Highly recommended! Perfect service and a great team, I had the privilege to have Chris as my property negotiator. He did an amazing job making sure I secure a beautiful home for my family. He was extremely polite, kind and great professionalism from the beginning to the end. The whole team was amazing, thank you for helping us secure keys to our new home.
Many Thanks,
Elgin
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Absolutely brilliant! We had a very complex and long chain which had to be handled with great care and professionalism. From instruction to viewings, negotiating price, sales progression to exchange/completion, Ilshad and Chris were amazing in their support and knowledge. I honestly cannot fault them on anything! I would 100% recommend Cottage Fields!!
We use Cottage Fields as our sole agents, as they are very experienced in the field and their service is unrivalled. They help us acquire investments properties to buy, once we have renovated them, we then proceed to let and manage with speed, professionalism and skill. They truly take the stress away for scenarios one can find difficult through the selling, letting and management of properties. Would not recommend them higher. Great team of honest and truly hard working individuals.
We have an excellent business relationship with Cottage Fields, their professionalism and diligence in getting things done is why we choose to work with them. One of the excellent estate agents we work with in supplying tenants and landlords great prices on their utilities. We would recommend this Estate Agent, their staff are super friendly and approachable.
Sold my 2 bed property in just over three weeks with Cottage Fields which amazes me. I was expecting it to be far longer and a lot more of a headache when it came to the paperwork. I'm not usually the type to leave lengthy reviews but thought it might be helpful for prospective home sellers to know what good things to keep an eye out for that Cottage Fields did for me: we had plenty viewings for my property, they also gave me feedback as we went through the process. I'm quite an anxious person so it meant a lot to me that they kept in touch after each viewing and let me know what the people viewing were saying. Even when some hiccups and obstacles arose with some of the paperwork, Cottage Fields supported me with legal aspects and helped ensure the sale went through. I also just genuinely like the team, Kurt was really charming and knowledgable, he put a lot of effort into making the selling process easy and answered my questions along the way - if i had another house to sell I'd go back to this lot right away.
Thanks so much to cihan and the team, you're stars!
Sally-Anne
I wouldn't recommend them to anyone. There are better estate agents out there. In fact be ware of their practices. They're NOT upfront or transparent (as they claim) about serious issues with a property for sale, never come back on any questions you leave with them and they were late for my last viewing. They're are difficult to deal with and defensive when it comes to feedback. They called me argumentative when all I was trying to do is get an update after my last viewing. Don't be fouled by their polite telephone manner, that's where customer service ends! The lack of service starts with the director and continues with the remaining staff. I won't be using them for sale of my property or purchase of my new home.
Relieved to have picked Cottage Fields to sell my house
Relieved to have picked Cottage Fields to sell my house through. They got my Edmonton property sold for a good price. But before that the process was smooth as! I got property performance reports about how well the listing was doing and they kept me in the loop about marketing strategies that would do well. I kept making jokes that cfields were taking all my stresses away, like going to a spa. Thank you everyone and to Maria too for not minding when my little one knocked all the stuff off your desk! - Andi
My experience with Cottage Fields was really great. They got me a great price on my new home and I'm really excited to retire in Enfield. I also felt really comfortable with the way that they helped break down all the legal side of things to me so that everything felt like it was being done properly and I was going in with my eyes open and my pockets protected,. Thanks so much to Ilshad in particular for your enthusiasm and patience with getting me what I wanted.
Cottage Fields Estate Agents is a property services company based in Enfield, London, specializing in property sales and lettings. Serving the local communities of Enfield and Winchmore Hill, the company provides a comprehensive range of real estate services designed to assist clients in buying, selling, and renting residential properties.
The company's focus is on delivering high-quality customer care, prioritizing client experience over traditional estate agent practices. Their team is dedicated to ensuring that each interaction reflects their commitment to service excellence. Cottage Fields aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking homes in North London. For more information, visit their website at cottagefields.co.uk.