Countrywide Rental is a nationwide provider of dumpster rental services, catering to both residential and construction projects. The company specializes in offering a variety of dumpster sizes, including 10-yard, 20-yard, 30-yard, and 40-yard options, as well as portable toilet rentals. Customers looking to clean up household items or manage construction waste can request a free quote through the company's website or by phone. Targeting homeowners, contractors, and businesses, Countrywide Rental aims to facilitate waste removal efficiently and affordably. With a commitment to providing the lowest rental prices guaranteed, the company serves a diverse clientele across the country, ensuring that customers can easily find the right solution for their waste management needs.
Countrywide Rental receives overwhelmingly negative feedback from consumers, with many citing poor service and unprofessionalism. Reviewers frequently complain about rude customer service representatives, particularly mentioning a staff member named Ana, who is described as condescending and dismissive.
Customers report issues with incorrect deliveries, such as receiving a smaller dumpster than ordered and delays in porta potty arrivals, leading to embarrassing situations at events. Additionally, there are complaints about ongoing charges for services that were not rendered, indicating a lack of transparency and accountability. Despite a couple of positive reviews from waste brokers praising the company's flexibility and pricing, the majority of experiences highlight significant dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“I called customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Waste Management.
| Company | Overall | Legit | Delivery | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 13 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 696 |
Bottom line: Countrywide Rental is #5 of 5 on overall rating in this group. On delivery, Wessex Water scores higher (4.7 vs 1.7).
13 reviews of Countrywide Rental. Filter by what matters to you.
Over a year ago
Rented a 30 yard dumpster. A 20 yard dumpster arrived. I called customer service. They told me I would have to wait two weeks to get a 30 yard. I canceled the order. They still took the $750 dollars o... See more
Over a year ago
They came and removed my porta poddy December 4th but continued to charge me 250$s for many more months and it was gone. Wtf!
Over a year ago
We agreed with them to deliver 20 units urgently to Asheville for hurricane Helene emergency response, we explained to them it is a humanitarian emergency and we need them in order to reopen the healt... See more
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Rented a 30 yard dumpster. A 20 yard dumpster arrived. I called customer service. They told me I would have to wait two weeks to get a 30 yard. I canceled the order. They still took the $750 dollars out of my bank account. They told me it was a mistake and would issue a refund. Still haven't gotten it two weeks later. Issued a fraud claim with my bank. They still haven't responded.
Worst experience in years. Ana, from customer service, is one of the rudest customer service representatives. Rude and cuts you off in every sentence. She is very condescending and refused to answer my simple questions demanding that I trust her. Perhaps where she is from, trust is demanded. Trust is earned, not forced.
They came and removed my porta poddy December 4th but continued to charge me 250$s for many more months and it was gone. Wtf!
We agreed with them to deliver 20 units urgently to Asheville for hurricane Helene emergency response, we explained to them it is a humanitarian emergency and we need them in order to reopen the health clinics and shelters. Singed the contract, then they screwed us in the last evening before the delivery and because of that we had to delay facilities reopening.
THIS COMPANY IS AWFUL. DO NOT USE THIS COMPANY. they completely ripped me off and refused to make it right. Do not use this company under any circumstances. They do not care about their customers.
The Porta potty arrived an hour and a half after the event was over. We had people popping squats in the grass. So freaking embarrassing! They would not call me back, or refund the money.
Company could let you know when they are not going to deliver the Porta Potty. They could return their phone calls as promised or email in a timely fashion. Poor poor customer service. Lots of promises but no porta potty delivered.
well frist of all I had a potty supposed to come for the April 29 event and they never did show up so why yall didn't call me and let me know anything I'm very upset yall are a bad company I would never never call yall again I'll will go with a different company
I am a waste broker working across the US. The folks at Countrywide were more flexible and the price was $200 better.
Bad experience with this company, they lack professionalism, customer service skills and honesty. They have a hard time refunding and are liars
I rented a two stall porta potti trailer for my daughter's wedding which is scheduled for 9-24-22 . The contract for $2100 was approved on 8-4-22. On Friday 9-16-22, the week before the wedding Country wide sales guy Chris called me and said there would be an additional delivery charge of $1000. I complained vigorously and he "kindly" offered to cancel the contract if I didn't pay up. I made a few phone calls and there were no similar trailers available. He then "graciously" reduced the delivery fee to $800. Being completely over a barrel, I agreed. This outfit cannot be trusted. PLEASE don't use them for anything.
They contract out to other portable toilet rental companies, so how they can claim they provide the best toilets is questionable. They contracted with our business, that prides itself on quality, and did not give the correct instructions. The client was unhappy and made our business look bad. Be sure you are renting from an ACTUAL portable toilet business!
We contacted them and everything occurred as planned. No problems at all. My dumpster arrived on time, served my purpose, and was removed on time. Very friendly people and they make everything so easy
Countrywide Rental is a nationwide provider of dumpster rental services, catering to both residential and construction projects. The company specializes in offering a variety of dumpster sizes, including 10-yard, 20-yard, 30-yard, and 40-yard options, as well as portable toilet rentals. Customers looking to clean up household items or manage construction waste can request a free quote through the company's website or by phone. Targeting homeowners, contractors, and businesses, Countrywide Rental aims to facilitate waste removal efficiently and affordably. With a commitment to providing the lowest rental prices guaranteed, the company serves a diverse clientele across the country, ensuring that customers can easily find the right solution for their waste management needs.
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