CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
I rang up to connect my new home of residence in Queensland to Covau for Gas. They were extremely efficient and the process from start to finish took under 15minutes. The process was less painful than other companies I have had to deal with for connection of Utilities.
I was a little confused with the billing but the operator explained it clearly and resolved the issue
they helped me out straight away
Awesome service made process easy
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Easy access to the account and easy way of payment,also two months billing period work's fine for me.
It was very good
Helpful, good service, Power got connected quick.
Answered phone call promptly and staff member knew her stuff .Answered my query and set up my payment. instantly
Did not understand my query to have a controlled load installed at our house. The query was supposed to begin the process of applying for a second metre installation with the energy network. However after multiple attempts at explaining my request to the support technician, they told me that they completely understood me and would personally handle the request and respond by email. However, no response came. I followed up a week later and the technician then offered to apply a controlled load tariff to my account - not have a controlled load installed. I decided to give up and churn to an energy provider who has a better understanding of Australian distribution networks. But I didn't churn immediately because CovaU had competitive rates for my usage patterns, but in August this year the rates had an astronomical increase, making CovaU one of the worst value providers available on my network. Also, furthermore support technicians emailed me a link to Trustpilot and asked me to leave a 5 star review. I feel bad leaving a 1 star review because I get the feeling their employment may rest on positive review metrics, but I can't recommend CovaU in good conscious knowing they struggle to understand their role in Australian energy distribution and expensive rates.
They did a great job of helping me connect my power, she explained everything and made sure I understood , she was easy to understand and very polite 😀
great staff to deal with, cheap prices! no issues at all
I shop around every 12 months to get the best energy rates, both gas and electricity. This time COVAU weren't as competitive as others. When it came to settle my final bills, I was in credit. The ever helpful Bhrigette Galvez sorted it all out in a jiffy and organised a refund. If their rates are competitive in the future I will have no problems signing up again.
The covau employee that assisted me today was very friendly and professional. He resolved my issue very quickly. Thank You so much!🙂
Joshua was a great help, good service
Thanks CovaU
Great service, great price. I especially like that I have been given an email address direct to the person who served me and can use it anytime in the future.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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