Very patient and helpful customer…
Very patient and helpful customer service!

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
Very patient and helpful customer service!
Your representative was very compassionate to my circumstances and explained everything clearly. Excellent customer service.
It’s great service from Covau team, thank you.
Good service and kind straff
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I signed up yesterday with covau energy and requested for an urgent reconnection; my request was addressed immediately. The customer service representative was very helpful and I really appreciated his willingness to help the customer.
The customer was really helpful.
Excellent service
I checked my mailbox in the evening and found a notice from Covau requiring me to contact their customer service. I called them at 9 PM, thinking that no one would answer at such a late hour, but to my surprise, I was still warmly received. receptionist was very friendly and patient, addressing all my questions and concerns. I’m extremely satisfied with the service I received.
Great customer service. The staff member was very patient with my lack of tech skills and guided me through the whole process to fix up my account (my error).
Great service and very helpful. Everything explained well and requests dealt with effectively, Very friendly and great communication.
Very good customer service. Solved problem
Solved a very complex connection issue with electricity and gas for 5 units. I also,use them at home
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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