Professional seamless services
Professional seamless services

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
the person I spoke to was very courteous and helpful. very happy with the service and the outcome.
Lance and Jelly were very good to help sort out my Gas Account, much appreciated and both very caring, thank you.
Wonderful Experience! One of their team member named May and Jasper helped me a lot. Keep up the good work :)
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Was very helpful and efficient
Very friendly and helpful to all my requests. Thank you I gave you five star.
Just sign up on this service, the lady explains in details on their service and very patient in handling my questions. Good Service...And the quotes on both electricity and gas is very competitive. Thumbs up
Very good customer service.
excellent help form micol
Needed help with very overdue account. Called around 8:30 on a Saturday. My call was answered promptly and the human being who helped me was friendly, efficient and concise. Very happy with the service!
Excellent Service Knowlege was great Very Polite Great dealing with Her
The CovaU Energy customer support team is always polite, patient and helpful and are capable of answering my questions and assisting me with a solution. I had another good experience with the customer support team today when i called requesting to switch to a different CovaU electricity plan. I recommend CovaU.
The whole process was very clear and smooth signing up. There was a problem from my end with the changeover and the staff at CovaU both on the phone and email were extremely professional and helpful. It was resolved in the end and I couldn't recommend CovaU more highly for price and customer service as well as their systems.
So happy to have changed to covau, the lady I spoke with was so kind and helpful, she had wonderful customer service skills I thought. I didn't have any questions after the phone call, she answered everything I needed and even rang me back to let me know the change over went through. Great work, thank you.
Outstanding Rates and Customer Service – I have decided to switch both electricity and gas to CovaU Energy roughly 1 year ago and I am so delighted I did so. Not only the rates are much lower than my previous energy suppliers which has taken a load of my shoulder, but I am very satisfied with the way the support center staff handle any issue or problems I may be facing and on this occasion it was (Jose), and I don't even have to wait long before my call is answered, I mean it happened in less than 30 seconds. In all honesty I feel like I am treated as a human being and not just a number. Outstanding Customer Service like this is rare nowadays, but it's the quality of customer service which CovaU provides that encourages a customer to remain loyal to the company and I am one of them, so thank you CovaU
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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