good service
good service

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
good service
Excellent support provided by the customer care
GOOD FAST SERVICE
Fantastic customer service, very helpful and knowledgable staff. Made the whole process very easy
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Such a pleasant and helpful team member. Would highly recommend
If you are not on the cheapest rate covau list on their invoice that you could be saving money on a lower rate which is a nice feature. I called to change to the cheapest rate today and Jelly from customer service sorted it all out for me in a quick call. Thanks Jelly (Jelcent C)
Great friendly person assisted my enquiry in a timely manner.
The team member was very helpful and understood the requirement. She acted swiftly to complete the task and remained very polite throughout.
the best supply with good price and the officer is really friendy and helpful.
Fast service. Thank you
Great experience very knowledgeable service.Happy with outcome and would recommend for anyone looking at comparing products.
Aushmeare Nazareno was very helpful and polite. Thankyou!
It was the best customer service received ever she was so professional, patient, well composed and easy and ready to help. Thumbs up. The best
The lady was extremely helpful and patience, for which I am very grateful.
Polite staff with good service that efficiently solve my problems.
The customer service staff was very helpful and she has communicated my concerns to the designated department that can resolved my queries. Very friendly and well verse in her work.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
This profile hasn't been claimed by the business owner.