Not much to say did everything online…
Not much to say did everything online waiting to see if I get a $1,500 paid Visa or not we shall see

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Not much to say did everything online waiting to see if I get a $1,500 paid Visa or not we shall see
Professionalism and superb customer service. The booking agent assisted me to reserve my cruise in less than 20 minutes. Thanks.
Very helpful. Thanks.
Carla Olson was awesome. She was pleasant, conscientious, and knowledgeable. She guided me through the process seamlessly, and covered all the bases. We can’t wait for our cruise! Thank you, Carla!
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Kudos to Ricky and Sheila at Cruises.com for getting our upcoming cruise on Liberty of the Seas. Very pleased with their efforts working with Royal Caribbean to make our vacation come to fruition .
My name is Toni White and I am glad to tell you about my experience. It started out well (or so I thought). I called for the first time and spoke to an agent named Erika. She was extremely helpful in answering a LOT of my questions and was patient when being put on hold to reach my cruise mate for a three-way conversation. On April 21st, I was ready to book and asked for an 8:30 call in which I was assured she would make. She did not. I emailed and called. And emailed and call more asking for a call on the 22nd as well. No call back. I did, however, receive a standard (non-personal) email twice asking me to contact her. Still no phone call or email acknowledging my request to speak and book. May 9th is fast approaching at this point and I’m getting anxious about the price going so high that it would be out of my range thus canceling my trip. “One more try”, I said to myself but I need someone else. AND THATS WHEN I FOUND RICKY GIBSON!!! Being as transparent as I can, I admit, I started the conversation with a negative attitude saying, “If you want to hear my story, I’ll tell you but if not get me to your supervisor NOW!” Instead of returning my energy with more negativity, he subtly diffused my frustration and gently guided me “back to the light” with the perfect mixture of professionalism and humor. The end of the story is that both my friend and I are very much looking forward to our 4-day cruise to Mexico. Thanks to Mr. Gibson, the price suited us, we gained valuable cruising knowledge and have decided to send all our friends to Ricky to book their cruises. My advice to you: If you want to book and re-book clients, give Ricky Gibson a raise and a promotion! By the way, Erika NEVER called me back. You almost lost a customer.
On a Tuesday evening around 6:25 PM, I e-mailed our agent, Hilarie Wenzel, at cruises.com and asked her to check on last-minute availability for a cruise. She replied by e-mail shortly after 8 PM...and called me with our options at 8:29 PM. After reviewing it and deciding to book it, we contacted her again the next day and left her a voice-mail. Less than 10 minutes later...she called back and we got the cruise booked. THAT IS EXEMPLARY SERVICE!
She was so helpful and took her time I never cruise before and had a lot of questions but she was so sweet and patient with me
Great job of explaining procedures and policies.
The girl on the phone was very sweet
Heather Stone worked diligently to please my wife and myself. This is the 2nd cruise I booked through Heather. I will do it again
I have hearing devices that don't allow for clarity over the phone, however, I was told I can only get help by a call. It was so hard. Understanding the words and was left on hold for over one hour! He said he would call me back and never did. I paid my deposit on the 5th and they wanted the rest on the 7th. Really no need for deposit. Will pay the rest by the 20th of April 2022. Cruises.com will probably not be used in our future.
Worked with Johnny and the experience was so easy! Johnny was a pleasure to work with and as a first time cruiser I would use cruise.com again
Easy to use website offering excellent incentives. We received free gratuities and 2 free specialty restaurant dinners that we would not have gotten if we booked through the cruise. They even have options for excursions that are cheaper than through the cruise line and awesome resort day passes.
Easy, concise and clear. Good start to a great vacation.
If I could rate no stars would be better. Once they have your money there is no way to contact them. Will not answer the phone, just put you on hold for hours. Booked us in the wrong cabin after confirming it on phone several times. Worst company I have ever dealt with.
This was one of the most positive experiences I’ve had in setting up a vacation. My agent was fantastic. We are so looking forward to our coming cruise.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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