Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	490	100%	+0.6	● Low

4.3 / 5 overall

490 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▲ 0.6
12-month avg: 4.3
All-time: 4.3
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
cruises.comThis company	4.3 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	3.9 out of 5 (good)	3.7 out of 5 (good)	−6%	490
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).

Reviews

490 reviews of cruises.com. Filter by what matters to you.

4.3ⓘ

Customer reviews (490)

0 reviews in the last 12 months

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John

1 review

Jun 27, 2022

Curise.com was Great

The agent was very knowledgeable and very helpful this is the 2nd cruise this year we booked with them that's how happy we were with Cruise.com.

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Steven Saitsky

1 review

Jun 24, 2022

Bunny is excellent

Bunny is excellent. Knows her business as this is the 3rd European cruise I have booked through her. Much better than going direct to the cruise line and trying to work sometimes with offshore reps.

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Marrion Baker

1 review

Jun 24, 2022

This is an extremely deceptive company

This is an extremely deceptive company. I called to book a cruise for my family of four. I got Ms. Brenda Robinson on the line I told her I found cruise on Celebrity cruise. I requested that Ms. Robinson purchase tickets for my husband, two teenage sons, and myself on the Celebrity Equinox. I told her this was our first cruise. My requirement was to have an adjoining cabin preferable with one veranda. One of my sons might suffer from motion-sickness. We need a quiet location, mid-ship. I explained to Ms. Robinson we didn't drink hard alcohol but needed a non-alcohol beverage package and internet service. Ms. Robinson totally deceived and misleading me. She books the cabins directly below a casino, one cabin down from plaza, across from galleries, and a restaurant. Beside my cabin is a public restroom, staircase, walkway an elevator. While across from our room is distance is the theater. She didn't explain to me beside our cabin is a bar, shore excursions and the ship administrative services. She then sells me a full alcoholic beverage and basic Wi-Fi. I spoke to another customer service Ms. Jimenez who guide me to a deck-plan. Ms. Robinson did not tell me a deck plan exist. When I call and spoke to her supervisor Ms. West I she was very disrespectful, pushy, and eventually hung up the phone in my face while I am still speaking. Her supervisor tries to up-sell comparable cabin in a new location using pressure tactics. Ms. West adapted a nastiness tone to her voice when addressing me practically screaming at me because I said No, I was not going to give her access to my credit card. I asked her why she was so angry. She told me she spends a lot of time calling Celerity Cruise line for me, as to say she was doing me a favor and I am a problem. The Impression I get from Ms. West conversation and communication is I should take the cabin shut up and go away. This is an all-around horrible experience for me and my family. I have request that they cancel the cruise several time and Ms. West refused. Please do not used this company they are fraudulent and take no responsibility, worst they are dishonest, and used predatory sales practices. I will never use cruises.com.

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Month	Average	Reviews
Aug 24	5.0	6
Sep 24	5.0	3
Oct 24	4.5	4
Nov 24	4.7	6
Dec 24	2.5	2
Jan 25	3.8	4
Feb 25	4.0	5
Mar 25	4.9	7
Apr 25	2.0	4
May 25	5.0	6
Jun 25	4.2	5
Jul 25	4.2	5

cruises.com reviews & trust report

cruises.com has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 396 positive reviews

Top complaintsof 79 negative reviews

How it compares

Reviews

Customer reviews (490)

Curise.com was Great

Bunny is excellent

This is an extremely deceptive company

Alternatives to cruises.com

Riviera Travel

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

The CrowdTrust Experience⭐

BEWARE USING THIS AGENCY

Jessica

Very professional and thorough.

My cruise planer Sherrie Waters could…best planer

Jenifer Thomas is amazing

Excellent price

Review

Very easy to book.

I had an great time it was my first…

Kala was very helpful and patient

David was awesome

Efficient with many money-saving options.

Great help & support from cruises.com

This was a great experience..

I would give Alma 6 stars if I could

Amy was very knowledgeable and…

Superb knowledge

About cruises.com

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