CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Cruises.com is my go to site for great cruise deals and destinations. The sites many cruise option's and professional customer service provided (kudos to my agent Terri ext. 76117), make for a pleasant cruise booking experience.
Cruises.com is great! We've been booking with them over 5 years. All their agents are wonderful and so helpful. We love working with Amy Woodruff and Nadia Estiverne. Never had a bad experience with them. Thanks for helping us plan memorable vacations!
What a SCAM, Stranded in New York by Cruises.com. We booked with this company Cruises.com for a NCL Bahamas cruise, agent was helpful booking everything for us. With that said they booked us a flight that landed in New Jersey and booked us a hotel over an hour away at JFK, using toll roads at my cost of $150 to get from airport to hotel. If we didn’t use toll roads it was a 7.5 hour taxi ride.Then the travel vouchers they gave us were no good, we paid for transportation and got FAKE vouchers that the company would not back up even with their mistakes leaving us stranded across country in New York. We had to get all our ground transportation by our selves on New Years . Not easy to do and the stress well wow. Now they won’t give us our transportation money back and the agent will not answer her phone for at least 3 weeks now and still trying to get ahold of her. If you feel like getting ripped off then us this company…Scam alert with this company. Cruises.com is a rip off. When calling cruises.com they would not help at all and told me your on your own. Stranded in New York City by cruises.com. Update cruises.com reached out to me and asked for 24-48 hours to research and get back to me, well the 48 hour mark has passed with no one from cruises.com getting back to me. Cruises.com is a SCAM. Uber from hotel to port was $87 Taxi from airport to hotel $150 Fake transportation vouchers $75 The only way you can get Cruises.com to contact you is slam them on social media.
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It was very easy on my part I called David helped me and it was done!!!! I had tried to do it online for 2 days but it kept saying that I had to talk to someone the Norwegian website was all messed up it took David about 30 min to do the same thing as I tried but he did get through!
I dealt with Amy when I called to cancel an upcoming cruise. She was very professional, courteous, and knowledgeable. She explained the whole process including what fees I was responsible for that wouldn't be refunded, etc. Since I had a future cruise credit tied into the booking, along with the fact I intended to take a cruise in the future, she was able to assist me in re-booking a cruise for 2023. Kudos to Amy and Cruises.com for their excellent customer service! R Hudgins
Best price I found on the cruise line I like. It was easy to book and got all the information I needed.
Evelyn Young was extremely helpful and in tune with our needs in booking a cruise. She went the extra mile to assure we were booking what We requested and what was the best fit for us. Evelyn is an asset to your company !
Calling to set up the reservation for the cruise was difficult. We were promised a $50 Visa card for both parties that signed up for the cruise but could only activate one, which was disappointing. I hope the actual trip is much better than the preview
John Tarantino is THE BEST AMAZING PEOPLE PERSON to speak with! He's unbelievably helpful with any and all questions! We LOVE talking with John. And plan to make all of our plans with him again!
We been using Chuck for several years and he is always so helpful in booking our cruises.
Great service
False advertisement! They do not live up to their promises. I lost over 10 hours of work trying to fix their screw ups, and they still screwed me out of $200. Do not book with this company
The experience was very good. Janet Delpino took care of myself and another party by taking the time and taking a phone call at home late in the evening so that we could take advantage of the Black Friday special offers that we're going on!! I have worked with Janet on several occasions and the experience has always been very very good and extremely professional!!
Very knowledgable and helpful
My agent Mary Gene was very helpful in getting me a substantial OBC when the prices dropped after my final payment. To my surprise, I also was upgraded as I physically stepped onto the ship! We went from Inside Promenade on deck 7 to a balcony overlooking Central Park on deck 11 on the Oasis. The balcony came in very handy and was much appreciated. My issues with Cruises.com are: They charge a booking fee, I could only communicate by phone, not by e-mail, and their extra offers are not as generous as those of other online travel agencies.
My rep never explained to me my itinerary I wanted a weekend cruise to the Bahamas from Miami to Nassau and coco bay ..so when I payed I found out it wasn't what I wanted she booked something else for me instead she gave a a whole day in sea and next day private island 🏝️ for the price I paid I could had gone to Cancun with flights included for 5 days and 4 nights all inclusive at a 5 star resort ...will never book again I'm a loyal customer with Nowegian cruise line and this happened to me BECUASE my sales rep wasn't honest with me
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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