I took a cruise with my family
I took a cruise with my family. We booked everything through Cruises.com. we had a really good experience. We called and their reps are extremely nice and professional.

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
I took a cruise with my family. We booked everything through Cruises.com. we had a really good experience. We called and their reps are extremely nice and professional.
I truly enjoyed my cruise, the food was great, service from the crew was outstanding , must schedule another one soon. Absolutely unforgivable!!!!
I had a great experience booking my recent cruise through cruises.com. The process was easy, informative and seamless!
Cruises.com is one stop shopping! You can find any and all cruise options for anyplace in the world, in one place. Being able to customize time, locations, dates, etc make it so easy !! And the options that are available is amazing. The customer service is also outstanding.
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I had one of the best experience Wasn't sure what we could afford However we're very excited of this trip On this enormous ship Have to get everything done the way we wanted calling back numerous times to upgrade and change it has been A great experience to be handled by this great crew
Alma is fantastic she works with you explains everything. Crosses every T and dots every I. 2nd time we used her
As a single Mom, who is putting two Sons through College, vacations are difficult to come by… until Cruise.com came across my screen. Fantastic & professional people who care & want you to have FUN!!! Thank you.
I will not use this company again!! Booked a balcony room, decided to upgrade, upgrade was handled, I paid for the upgrade then found out my upgrade has an obstructed view!! Called Cruise.com, operator told me that Carnival was closed when I called. I called Carnival they were open. But was told if I wanted to make changes I needed to go through my booking agent. Went to the chat with Cruise.com, she told me I had to call in, but there were notes from my previous call that said I did not want to be put on hold and that I would call the next day. I told her to go back and listen to the recording, I never said a word about being on hold. I call the next day and then after 2+ hours on the phone was told there is nothing that can be done. Carnival is out of space. Fine, refund my upgrade charge, buy me a drinks package do something for your customer. Nope, they don't care... Why was an obstructed view sold as a up grade?? I should have done this myself... Be Careful of this industry, they really don't care when they already have your money. Edit: Was asked to call to talk about experience but was given the number of a travel agent who could care less about what happened.
Cruse.com representative did not respond to you the problems I was having while on vacation. I had left numerous messages during the cruise without response. I also called when we returned home and still has not still not gotten a response from your representative. The problem was that we were not given certain amenities that were promised and then written matter. Please call me at 917-841-5832. I’d like to speak to one of your executives regarding this matter. At this point I will never and I repeat never use cruse . com again nor will I recommend it to anyone thank you
Lakecia was great to work with. We needed to add and change a few things, and she was personable and great at getting back to us!
Everything has been well organized and well communicated. Jennifer was so kind and knowledgeable. Can't wait to book our next cruise with you guys.
This is second time we’ve booked with this travel site . They have always been very responsive and helpful with all of our inquiries .
The cruise was great; the excursion was not great. Plastic chairs, large dogs pooping on the beach; not the experience I was looking forward to. Also, our cruise was 10/20 - 10/26 and I still have NOT received my $50 Visa gift card. I’ve called several times and I get nowhere with the representative.
Andrea did a great job in handling all our request
Would like to make others aware of their so-called "hold" policy. I placed a cruise on hold while I explored flight options knowing that if I could not find an affordable flight for my family, I would have to forego that particular cruise. Called back the very next day ready to book the cruise just to find out that the agent, Greg Kelley, put the wrong itinerary/cruise on hold for me and the pricing had increased. Silly me, but I fully expected them to honor the pricing seeing that it was of no fault of my own. However, the manager would not even play-back the recording of my conversation with the agent to verify that it indeed was a mistake on their end. I was told it was because I had not officially "booked" the cruise. So of course my response was...."isn't that the purpose of putting the reservation on "hold"...so that it locks in the pricing for a day or two until you decide"? I was told no, the hold doesn't do anything. So I asked, "then why have it and continue to promote something that is meaningless"??? So angry and so disappointed as this was the first trip my daughters and I would have taken since Covid started over 2 years ago. Now, because of THEIR mistake, I can no longer afford this particular trip as the price has increased significantly! Will no longer do business with them going forward!
Rhonda was beyond helpful. She patiently took the time to get me the best cruise deal possible. She also did an excellent job of reviewing all the relevant details of my cruise to ensure I fully understood all of the information associated with my cruise. I was very impressed with her professionalism.
Excellent service received from the travel rep. Great offers!
The trav agent (Laura was very helpful setting up our cabins,and she was very professional.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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