Thanks for someone help me w/ Covid-19…
Thanks for someone help me w/ Covid-19 test information, so I can get the result fast. And the person help me to connect with health service. Really thanks all of your helping! 5 stars

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Thanks for someone help me w/ Covid-19 test information, so I can get the result fast. And the person help me to connect with health service. Really thanks all of your helping! 5 stars
Wedding Anniversary
Booking my cruise through this website made it so easy to afford something I really wanted to do for a long time. The prices were extremely affordable and the down payment was small and they give you enough time to come up with the balance without being harassed.
This is my 3rd time trying to go on a cruise. Other 2 were canceled due to Covid. This time I was able to get 2 cabins for less than I was paying before. The agent Kathi was very helpful. Hopefully we get to take our cruise in March 2022. Lord willing!!
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The best agent in the business, Chris Babington, has helped me navigate many bookings, cancellations and rebooked cruises during the past two years. Thank you to Cruises.com and Chris for all the guidance and flexibility.
Linda S. is always amazing to work with. Always willing to assist with getting the cruises I want booked. She is pleasant and more than eager to help. She is my go to for meeting my cruise needs. Seven cruises booked, many more to come.
Teri was great to work with. She was very knowledgeable, courteous and friendly. No rushing and no pressure. I will work with her again and cruises.com.
When I signed up I was supposed to receive a reduced deposit however my card was charged for the full deposit amount. Thankfully I spoke with a gentleman named Jonathan who cleared up the issue swiftly and was very polite in doing so. Thanks to his mannerism I was able to stay calm and he handled the issue with a great deal of professionalism.
I booked our cruise by trying the website but it did not work. I then called the company and got a very nice lady that helped me book exactly what I wanted. It was fast and easy thanks to Charmin Stallworth. Recommend using cruises.com, as I got the best price available.
Trying to sign up on line for a cruise. I kept getting a sorry, there is an error. I calledcruise.com and got Tony. Thank you Tony for all your help
Tiffany was my guardian angel. With all the on.off mess with the cruise lines (understandable) she took hold of my problem and saw it thru to a very satisfactory conclusion. Cruises.com has me forever! 😘
We have booked with Cruises.com for a few years now. Janet D. provides excellent service! She got us through the pandemic, ensuring that we got our refunds timely. She let us know that our travel insurance was extended, and she notified us when it was time to rebook so that we didn’t lose our travel insurance. I intend to keep booking my cruises through Cruises.com.
Very nice, knowledgeable woman (Anita) set up our upcoming Jan 2022 cruise at a good price. She was patient and cheerful with me! All good
Shawn A. was very helpful in assisting me with rescheduling my cancelled cruise. I had some extenuating circumstances due to when my initial cruise was cancelled, and Shawn went the extra mile to get RCCL and Cruises.com and myself all on the same page. I very much appreciate Shawn’s efforts as well as the RCCL rep, Sasheen. Thank you both for all of your help and professionalism.
So my cruise in June got canceled bc of the CDC. Was going to book another in July but the rep suggested waiting to make sure cruise lines were up and running. Went ahead and booked a cruise for Aug. This is my 1st cruise. The rep was great about helping me and I’m getting $800 on board credit. I’ve read reviews and I’m hoping everything goes better then I’ve read.
I did not get emails as promised. I had to contactor them. Customer service was curt and not able to do more than give a contact number to call. No apology until I asked for one. There are other services and I will use a higher rated one next time. It was a mistake to book through them.
I booked a 3 day Mexico trip with Alex. He was great; very patient. I was booking two balcony cabins so I had to have him repeat some of the info that I could share info with my sister in cabin 2.
We've used booking arrangements with Cruises.com for nearly a decade now. They ALWAYS find a way to save us money, find our upgrades, and sweeten the deal(s) with f'awesome perks. I wouldn't arrange or schedule a cruise without them. You shouldn't either.
Cruises.com is awesome, use them every year to book cruises, always very knowledgeable and helpful, quick responses. Great service!
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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