DankGeek.com is an online headshop specializing in a wide range of smoking and vaping products. The company offers an extensive selection of bongs, dab rigs, hand pipes, vaporizers, and accessories designed for both casual and seasoned users. With a focus on quality and affordability, DankGeek provides customers with a variety of options, including American-made glass products and innovative designs. Targeting enthusiasts of smoking and vaping culture, DankGeek caters to individuals seeking reliable and stylish smoking accessories. The company emphasizes customer satisfaction through features such as free shipping within the USA, a price match guarantee, and a hassle-free returns policy. With over 20 years of experience in crafting smoking products, DankGeek aims to deliver a curated shopping experience for those interested in enhancing their smoking rituals.
DankGeek.com receives a mixed response from customers, with many praising the quality of products and the efficiency of customer service. Reviewers frequently highlight the fast shipping and the impressive range of smoking accessories available, noting that the customer service team is responsive and helpful, even in cases of damaged items.
However, a significant number of consumers express frustration over order fulfillment issues, with complaints about items never arriving and a lack of communication from the company. Some customers report waiting weeks for their orders without any updates, leading to dissatisfaction. Despite these concerns, many still recommend DankGeek for its product selection and customer support. Overall, the sentiment leans positive, but the order fulfillment issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“5 Star customer service 5 Star store would definitely recommend”
“So I ordered a $50 hand pipe mystery box”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: DankGeek.com is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 2.9).
60 reviews of DankGeek.com. Filter by what matters to you.
ordered a dab mat 3 and half weeks ago and it still has not come. I reached out to them three times about it only for them to tell it was coming the first two times and then they ignored me the third time.
Terrible customer service. I was sent a damaged item, was ignored after emailing their team, and then my negative review was immediately removed from their site. Don’t trust their reviews!!!
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 33% are 1–2★.
Good Customer Service I ordered two items, one of which was not the correct one once it was delivered. DankGeek promptly addressed this mistake and shipped the right item and let me keep the item I received.
I purchased the Grav glass blunt and it is worthless, slides a part, and Dank geek gave me a credit to purchase from their site. Great customer service!
Purchased items twice. After the first bad experience I figured I’d give them a second shot because every business deserves the benefit of the doubt. Both times yielded the same results. Purchased a product. Wait for weeks for a shipping notification. Nothing. Contact customer service and they said oh well we don’t have that item available. Okay well why did it take me reaching out to you to find that out. It should be the other way around and a lot faster. They offer a meager 5% off but I still have to choose a product I don’t necessarily want. That being said I did have the choice to cancel the order but they held up my monies and I just wanted SOMETHING. Sorry but I’m just not down with the practices of this business.
Hello and good evening, my name is randy (rc), I recently purchased a vape pen from this website and let me tell you from the beginning to the end that made my experience very comfortable and also knowledgeable of situations that we're going around them the one particular was the agent that was working with that was always one step ahead of me or at least we were on the same page I don't know the person help me out from the shipping area of where I was tracking overall such a great team effort if you looking for customer support without even talking to somebody just emails these are the right folks for this thank you so much for working with me your patience figes dank geek anytime somebody ask headed looking for a piece straight up I want to tell them this is the site to come to you and if they don't believe me I can just show them the emails thank you so much
Hey guys I have to say Dankgeek.com was an awesome website and buying experience. they had everything I was looking for and the website was very easy to use. I found great deals on a bong and the shipping for fast! I love how they even try to help you if you break your bong! awesome customer service
Decent selection, fast shipping, good prices, but that's about all they're good for. I bought a "grav sherlock" from them. When it arrived I opened the box and saw that it was a "grav mini Sherlock". I sent them an email explaining my issue and they refused to help in any way. They would only help, if I first went on their website and ordered "large Sherlock". I wasn't going to put through another order, and was hoping they'd just make it right and send me the right product... They'll let me send the wrong pipe back, but will charge a 10 percent restocking fee. It makes no sense. Why not just send me the right pipe, keep my 16.99 and everyone's happy? Just be careful when ordering from them.
If your looking to buy a new piece DankGeek is the place to order from!!! Their service is beyond amazing! Each product that’s ordered is hand packed with care! Cool extras are even added! I couldn’t imagine not having DankGeek as my one stop shop for all my smoking supplies! Thank you guys for all your hard work!!!
Found their RIP Program which they give you a nice discount code if you break any piece you have. Decided to take a scroll on their website and was quite satisfied to see them carrying a lot of dope brands and pieces. Found my next favorite Mav piece. Shipping was fast and packing was secure.
Dank Geek😊, Love, Love theses Gentleman, such Amazing high ended products at some of the best price out there. And if not they will price match with out any problem. Customer service is amazing always so very helpful. They’re always getting new things in and I do love that very much also there’s something for everybody here beginners and very very advanced pros like myself. I will always come back to Dank Geek. Oh yes and there’s free shipping which is great. Thank you so very very much Dank Geek. My only regret is I was not able to give you 10 stars the highest they will let me give us five.
I tried to get just the 100 mystery box but it was sold out so i said why not and order the $200 box. Shipping was about a week. So today my box came i received a Arcline beaker dab rig ($299) & anodized titanium 6 in 1 nail & 14mm male banger... over all happy with it...
I can only go off of my experience with this company. I ordered a present for my bf for our anniversary and with all the covid-19 nonsense going on I knew that there would be a delay in shipping but I wasn't sure how long. I called in today and spoke with David. He was apologetic and super nice and even bumped up my order to be shipped as priority. I've purchased numerous items from DankGeek and after today they will have a customer for a lifetime and anyone else I refer to their site. Keep up the excellent customer service!!
I used a Groupon for this company where I paid $15 for a $30 coupon. I applied this coupon to my $50 mystery box and paid the remaining $20 plus shipping. I *thought* I’d be getting roughly $100 of product as advertised. The describe their mystery boxes as “an assortment of glass, swag, gear, and accessories when your box is unlocked!” I received ONE item only. SUCH A DISAPPOINTMENT. I called and was told that **if you use any coupons on your order they deduct that value from what they send you in your mystery box.** Because I paid Groupon $15 and not them directly, they only valued my box off a $20 payment. I tried calling to see if there was anything they could do and they treated me like I was scamming them for using a coupon and should be happy with what I got at all. They offered to send me some “cheap papers, a $10 rolling tray, and a $10 throw away pipe” if I was willing to pay to ship my item back and ship the new items to me. This was my first and only time buying from DankGeek. I will never make this mistake twice, and I will never buy a Groupon for a pipe store again. LEARN FROM MY MISTAKE DON’T BUY FROM A COMPANY THAT OFFERS COUPONS AND THEN DEDUCTS THEIR VALUE OFF YOUR END.
Their return policy only covers you changing your mind before the product arrives (and that's with a restocking fee). Once you open the box, it's yours, whether it is good or a total lemon. I found this out the hard way when I bought a 280 dollar weed infuser that burnt weed, had wonky WIFI issues and didn't come close to living up to its hype. I could have and should have bought this from Amazon or any other reputable business that protects a consumer from getting a bad deal from an item they sell.
I bought from the UK and it arrived fast without any breaks. No complaints! I used a discount code from cannabiscouponcodes.com too. :)
DankGeek.com is an online headshop specializing in a wide range of smoking and vaping products. The company offers an extensive selection of bongs, dab rigs, hand pipes, vaporizers, and accessories designed for both casual and seasoned users. With a focus on quality and affordability, DankGeek provides customers with a variety of options, including American-made glass products and innovative designs. Targeting enthusiasts of smoking and vaping culture, DankGeek caters to individuals seeking reliable and stylish smoking accessories. The company emphasizes customer satisfaction through features such as free shipping within the USA, a price match guarantee, and a hassle-free returns policy. With over 20 years of experience in crafting smoking products, DankGeek aims to deliver a curated shopping experience for those interested in enhancing their smoking rituals.
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