Dell Technologies
Dell receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor service and support. Reviewers frequently mention the lack of effective technical assistance, describing it as the "worst" they have encountered.
Complaints about receiving refurbished parts without proper disclosure and issues with order cancellations and refunds are common. Customers report significant delays and difficulties in communication, particularly with overseas support teams. While one reviewer notes a positive experience with prompt delivery, this is overshadowed by the majority who highlight ongoing product issues and inadequate customer service. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid Dell products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.1 | 8 |
| May 25 | 1.3 | 24 |
| Jun 25 | 1.2 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Rep...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Dell is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.1).
60 reviews of Dell. Filter by what matters to you.
I spend $3000 on a dell computer and I can't get into it telling me incorrect password so only solution factory reset after they just transferred all my files over from my old computer so now I lost all my files on new computer and they want me to pay to transfer again not my fault I can't get into new computer very poor customer service not happy
Ive been troubleshootig an issue with their support for two months, no resolution yet, they keep tellign me that installing windows 10 will resolve the issue, W10 will be out of support in a couple of weeks.
I ordered a Dell laptop on May 14, and it was misdelivered on May 22 — not even to the correct address. Dell admitted fault and promised a replacement, but instead of resolving the issue quickly, they gave me a new delivery date of June 24. That’s over a month after full payment — completely unacceptable. What made this worse was the constant lies from Dell’s technical support. I called nearly every day, and every single time they told me the replacement was being expedited and would ship “tomorrow.” But that never happened. It's just a script they repeat to buy time while doing nothing. Dell doesn't just fail to deliver products. They waste your time, ignore your frustration, and show zero accountability. If you want to be lied to, ignored, and left waiting for over a month for what you paid for in full, Dell is your guy. Otherwise, save your sanity. Go to Best Buy and get an HP Victus or anything else — at least you’ll walk away with your product and your dignity.
Quick answers to the questions people ask most.
For detailed information about Dell's warranty policy, including those for refurbished parts, please visit dell.com or contact their customer service directly.
You can reach Dell's technical support through their website or by calling their customer service line. Availability may vary, so check their site for specific hours.
If your order has been canceled and you haven't received a refund, we recommend contacting Dell's customer service for assistance with your specific case.
Compatibility can vary by product, so it's best to refer to the specifications on dell.com or consult with Dell's support before purchasing third-party accessories.
Dell offers a return policy for their products, but the terms can vary. For the most accurate and up-to-date information, please check their return policy on the official Dell website.
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If you're into stress, confusion, and disappointment, then buy Dell. I placed an order last Wednesday for a laptop and screen, lured in by the promise of next-day delivery. Fast forward a week, and guess what? Still no laptop. It's like a tech-themed treasure hunt, except there's no treasure—just endless phone calls and frustration. We're now on day five of my delightful new morning ritual: calling Dell, being put on hold, and being reassured that someone, somewhere is looking into it. Riveting stuff. Honestly, if you enjoy unreliable service and feeling like a nuisance for expecting the bare minimum, Dell is your dream company. For everyone else: do yourself a favour—walk into your local PC World, get what you need, and leave with your sanity intact.
Purchased a DELL U3824DW to use with my Mac Mini. The colors are so bad so it's insane. Where I try to calibrate them Dell Color Management says the monitor is not supported. Even worse is there is NO HELP to get at all. Tried to get hold of the support for 1 month now. NEVER DELL AGAIN!
Un comportement de racaille. Deux écrans envoyés = deux écrans HS. Je ne recommande absolument pas Dell, et c’est bien dommage, car jusqu’à présent j’ai toujours eu confiance en leurs produits. Le temps passé avec le service après-vente est monstrueux, pour au final ne résoudre aucun problème. Les demandes de conciliation à l’amiable, envoyées par courrier recommandé avec AR, sont rejetées — à la limite de la plaisanterie. Je vous invite à fuir vers d’autres marques, bien plus soucieuses de leurs clients. Un conciliateur de justice a été saisi ; la suite se réglera peut-être devant les tribunaux.
Si je pouvais ne pas mettre d’étoile je l’aurais fait. Un suivi de commande déplorable aucun support, le néant. Je ne recommande pas, trop d’ennuis.
All I was trying to do is find the Dell Warranty so I could print it out and I could hopefully finish jumping through hoops for my visa card. I am just trying to get some money back for a DELL Laptop that didn't even last 4 years. So excuse me when I have to say NO WAY are you TOP in anything. 4 years and now my credit card that says they add warranty to certain things that you buy with their card have been making me jump through hoops since January. YES JANUARY. AND then all you can get on the Dell website is the run around and I even tried the customer service and that was a joke. I am so frustrated. WHY so hard to just get a copy of your warranty you give with your computers. UNBELIEVABLE
i purchased a new laptop in jan 2025 , i am having inspiron model , i purchased it from reliance digital store , the laptop was fresh and new , but now the voice quality has degraded randomly and i face a lot os internet connectivity issue, i dont know whats the problem with the model .
Is it even possible to give a “0” star???? The experience I had it’s unreal Dell it’s a joke. They made me do an order for a laptop 3 times and each time they cancelled 😡 to the point that now I do not want to classify them as a company but as a joke
As a longstanding customer of Dell, I am deeply disappointed and frustrated by the unacceptable experience I've endured regarding my laptop warranty claim. From the very beginning, my laptop exhibited significant issues, which I promptly reported within the warranty period. Dell explicitly acknowledged these faults and agreed to replace my laptop—a clear admission that the product was defective from purchase. However, Dell failed entirely to fulfill this promise. They later claimed a replacement was dispatched, yet when I requested proof or shipping documentation, Dell admitted they had no evidence due to a change in their shipping company. I have documented email correspondence from Dell confirming their failure to provide or deliver the promised replacement. Despite this, Dell continues to deflect responsibility and neglect their legal obligations under consumer protection laws. Instead of taking responsibility for their acknowledged failures, Dell has consistently attempted to shift focus onto unrelated matters. Their refusal to provide the promised replacement or adequately address the original issue reflects an alarming disregard for customer satisfaction and consumer rights. Additionally, their communication throughout this process has been evasive, misleading, and deeply unprofessional, leading me to completely lose trust in the integrity and reliability of their customer support. My experience demonstrates a troubling pattern at Dell: a systematic disregard for warranty commitments and an apparent willingness to use delaying tactics to avoid providing legitimate remedies to customers. This raises serious questions about Dell’s overall commitment to customer care, reliability, and ethical business practices. Given the significant time, inconvenience, and financial loss I have endured because of Dell’s actions, I strongly advise potential customers to reconsider any planned purchases. Based on my prolonged negative experience and Dell’s evident inability—or outright unwillingness—to rectify basic warranty issues, it is clear the company prioritizes short-term profit over long-term customer satisfaction and trust. In my experience, Dell’s warranty has proven entirely worthless—it is not worth the paper it is printed on. Regardless of who responds to this review—be it a customer service agent or a social media representative—their role will not be to resolve this matter truthfully, but to protect Dell’s public image. I will not have the opportunity to counter-respond, but let it be known: every word I have written is accurate and verifiable. Dell, as a brand, has failed me completely, exposing deep flaws in its customer service, post-sale accountability, and the credibility of its warranty commitments. I stand by every word I have written. Dell has failed, and no superficial response can erase the fact that their warranty service and post-sale care are fundamentally broken. I urge consumers to thoroughly research and consider alternative brands that truly honor their warranty obligations and genuinely value their customers.
Extremely disappointed in Dell. I bought a premium XPS laptop for nearly $4,000 and it stopped working during the first year. I contacted Dell immediately at the time (during COVID), and they brushed me off because the warranty had just ended. Since then, I’ve done everything I could — contacted support, tried to repair it, and even filed a BBB complaint. Dell’s response? A repeated refusal to help, offering only a 5% discount on a new machine, and ignoring the fact that many users have had this exact motherboard issue — it should have been a recall! I would never buy from Dell again. I also have anxiety, which is why I asked for written responses only, and they still ignored my needs. 📸 Here’s a screenshot of their final refusal: [Insert screenshot image] 📹 Full video of my Dell issue here: ask me If you’re thinking of buying from Dell — don’t. They sell defective products and refuse to take accountability.
I ordered a $2,000 Dell laptop for my son’s birthday through Dell.ca. Dell used Purolator, who misdelivered it to an Amazon warehouse — and it’s now been over a week with no resolution. Dell has done nothing to fix this. I provided the invoice, tracking number, Purolator case ID, and proof that the package was never received. Dell still won’t issue a refund or replacement. They keep deflecting responsibility to Purolator instead of taking action. This was a time-sensitive gift, and now my son’s birthday has passed with nothing but stress and frustration. I’ve filed complaints with Consumer Protection Ontario, the BBB, and I’m preparing to go to Small Claims Court if needed. Absolutely shameful customer service from a company that claims to be premium. Once they get your money, they don’t care what happens. Stay far away.
Ridiculous delivery. Ordered a £700 laptop, which they wouldn’t deliver. My mum is disabled and unable to get to the door and I am often out. You don’t get a delivery time at all. They just show up and hope you’re in. If you’re not they just leave. No slip or anything to say they’ve been. No way to contact any one. Really really annoyed. Nipped out to walk the dog and missed the delivery guy on the second attempt by literal seconds. Had they sent updates to give a timeslot I could have made sure to be in. I could have waited. But I waited all morning and the ten minutes I was out the house he turned up. I am left disappointed for yet another day and god knows how long till they attempt again. Do they just expect you to not leave the house from point of ordering till they eventually deliver?? Pathetic. People need to work. Simply not good enough. Infuriating. Will NEVER order again simply due to the pathetic delivery service.
Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service. From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained. Within 18 months I had to: -replace the motherboard -replace the keyboard which started to peel of (like it is some sort of water painting) -replace the screen when the camera didn’t work -replace the screen 3 more times within 30 days, as all of them failed after first screen replacement. Dell’s customer service was just awful, as they: -refused to replace the laptop after all these issues and 4 screen replacements -refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own) -delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days) -admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…) -didn’t give an explanation why 4 screens failed (even though they as stated ‘do all thorough checks’) in 40 days. Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.
Dell computers is a complete scam. Dell charges for tech support after one year and you'll have to buy it because they have made their laptops to have problems. I bought an expensive Dell laptop and now just to access my gmail account I need tech support because Dell and co conspirator Google have built in username and password problems. I am never buying a Dell product again because of this. Microsoft is also on the pos Dell laptop and has their own scam where they automatically charge you for subscriptions you never authorize. And because they illegally use debit and credit card information in the laptop after illegally searching the device banks can not contest the charge. And because the US Department of Justice has been bribed to not prosecute them for anti trust and monopoly power and racketeering all the consumer can do is boycott Dell and Microsoft. America is so corrupt now it is sad.
Story goes on (I thin this is not my first review for the same laptop). After crappy battery dying basically in a couple of months, broken touchpad, 3 replacements of charger, display broke and now (parts of display are getting darker) the laptop finally started to chirp. I had different laptops - HP, Lenovo, Apple, but by far this was the worst one (Dell wasn't my choice).
Zero customer service, worse sales team Approached Dell sales team for advice on purchasing an identical computer one bought the year before. Informed this one was no longer available (although it later turned out it was) Was then sent a link to a computer to purchase which was identified as the same performance as the previous one. I was not advised of any changes which should be considered, but was told I could if I wanted to. I took the link at face value, as it could be personalised and assumed it would be as they profess to be "Excellent" and I'd provided such specific requirements. The computers were nothing like the one previously purchased, totally underpowered. When I approached the sales team and customer service, was told it was my problem and tough, despite offering to pay for any upgrade or changes to be made to the machine to make it perform as required. A different sales team then had the audacity to call me to sell me more computers. I will never purchase from Dell again.
Dell Technologies
