Dell Technologies
Dell receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor service and support. Reviewers frequently mention the lack of effective technical assistance, describing it as the "worst" they have encountered.
Complaints about receiving refurbished parts without proper disclosure and issues with order cancellations and refunds are common. Customers report significant delays and difficulties in communication, particularly with overseas support teams. While one reviewer notes a positive experience with prompt delivery, this is overshadowed by the majority who highlight ongoing product issues and inadequate customer service. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid Dell products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.1 | 8 |
| May 25 | 1.3 | 24 |
| Jun 25 | 1.2 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Rep...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Dell is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.1).
60 reviews of Dell. Filter by what matters to you.
En mayo de 2024 compré un teclado y ya presenta problemas con la iluminación, además de esto he intentado 1000 veces actualizar la aplicación que gestiona dicho teclado y es totalmente imposible. Resumiendo, te venden el producto y si te he visto no me acuerdo. Confiaba en DELL, pero no dejan de ser otra empresa del montón.
DELL ( AGAIN! ) PROBLEM IS THE KEYBOARD LETTERS DUE TO POOR SCREENING ... I GUESS! ANYWAY 3 OF THE LETTERS BECAME SO CHIPPED I COULD NOT READ THE LETTERS 'T-I-O' SO I HAD TO STICK ON LETTERS I TYPED FROM MY DOWNLOAD ... NEEDLESS TO SAY THEY ARE NOT BACKLIT, SUCKS! ... AND WHEN YOU CALL DELL YOU GET SOMEONE FROM INDIA ( I HAVE TO TELL THEM TO SLOW DOWN AND SPEAK UP OVER AND OVER AND THEY READ THE SAME LIST OF JUNK!
DO NOT, I repeat, DO NOT buy software subscriptions through Dell when you purchase your laptop. I purchased 3 (McAfee, Adobe Pro 2024 and Office 365.) The McAfee and Adobe subscriptions I was unable to access after tech support did a remote assist session for 3+ hours, and I finally just had to ask for a refund so I could purchase it myself. The Office 365 required technical support to get it installed. As of right now, I'm awaiting a response on the refund request and the remote assist is still trying to get Office 365 to load. This is all after I spent an entire day trying to figure these subscriptions out myself, unsuccessfully.
Quick answers to the questions people ask most.
For detailed information about Dell's warranty policy, including those for refurbished parts, please visit dell.com or contact their customer service directly.
You can reach Dell's technical support through their website or by calling their customer service line. Availability may vary, so check their site for specific hours.
If your order has been canceled and you haven't received a refund, we recommend contacting Dell's customer service for assistance with your specific case.
Compatibility can vary by product, so it's best to refer to the specifications on dell.com or consult with Dell's support before purchasing third-party accessories.
Dell offers a return policy for their products, but the terms can vary. For the most accurate and up-to-date information, please check their return policy on the official Dell website.
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Ai acheté une batterie pour ordinateur portable sur leur site, annoncée comme compatible. Elle ne l'était pas. Aucun retour, aucun remboursement, service client inexistant et total mépris du client. 180 € jetés à la poubelle par leur faute. Dell est une entreprise à fuir. Pas étonnée de la note si faible de ce marchand sur Trustpilot, 100% méritée.
Horrid dell computer experience. I merely needed a keyboard replacement. It’s mid May and they tell me the ETA is June 25. This is my work computer. Are you kidding me! Ridiculous. Don’t buy a Dell!!!!
XPS 15 9530 - had 4 hardware failures in under 2 years. All were fixed under the extended warranty, but when it expired, Dell said the only solution was to buy another one. They ignored my follow-up emails. Not what I expected from a premium laptop. I ended up buying a new laptop.
These issues are from several years back. Previous Dell laptop keys were worn off within few months and honestly this machine was used only every few weeks. I attached an optical mouse and keyboard and found after 5 years those keys were like day purchased. Had contacted dell about the keys wearing off but they declined to assist. Contacted as battery was no longer rechargable and we could not remove it. Oh well. Used it plugged in needed. Battery (?) or whatever pushing up the inboard mouse square not used in years. Could not seem to get the laptop to get start up items going. WiFi connecting took over half hour. Cleaned data and apps off and dropped it to sarcan for recycling with taped not that maybe battery is bulging. New computer yes I know did I get another dell?? Rewards verbally were promised to be $53. I got $17. Along with a that's too bad email. I would have purchased diff brand...
They sold me a refurbished computer as new. I only found out because when I was setting it up and entered my user name and password, it told me it was wrong which was extra weird because it was a brand new computer. So I called tech support to see what was going on and he happened to mentioned that it was refurbished. When I called customer service to demand an explanation she told me that apparently the carrier tampered with the package and somehow magically exchanged my new computer for a used one. Returned and I'll never buy anything from Dell ever again.
I am stuck at a job that still has Dell computers and have had to deal with them. Customer service is the absolute worst. I have had an item sent incorrectly and they refused to return or refund - not respecting Canadian laws. They also pretend to attempt delivery when they don't and have returned the item to their warehouse, I have still to hear from them as they do not reply when they owe us money and merchandise.
I bought a laptop from Dell and they dispatched via a company called DP World. They send you no notification that your order is out for delivery nor do they give you a timeframe that the order will arrive in. I live in Supported living because of my autism and there’s a front door buzzer which you can press to alert staff. On all three occasions the buzzer wasn’t pressed and they tagged the “tracking” as delivery attempted but customer wasn’t home. I’ve never had this problem with Evri, DPD, Amazon logistics etc Just be aware that Dell use DP World and they’re absolutely awful.
Just Wanted To Let You All Now, What I Just Went Happen With My Dell Inspiron 15 Windows Pro Windows. Dell Did A Update To There Windows, When I Called Them They Told Me It Was A Cannon Printer Software Problem - I explained to them it was due to the software update.( Printer Worked Find Before Update. They Told Me They Could Fix It For $99.00. I Believe This Is A Scam ( I call Best Buy And Spoke With A Geek Squad And He Helped Me To Remove The Update Dell Put In. Printer Works Find Cost No Charge.
I avoided Dell for years due to their awful customer service and laptops suddenly developing blue screen faults and battery issues. Years later I thought I'd give them another try and guess what? Blue screen and battery issues. I am being passed around numerous emails (five so far). None were able to help and now they have closed my ticket (6TFQPV2). According to my diagnostic scan, I (at least) need a new battery for my laptop. Useless.
Laptops are very expensive. The staff behavior is rude and also the service is very poor.
Just a warning if you are thinking of buying at XPS laptop .. After a few year the carbon-like plastic cover around the keyboard, will become very sticky. Search and you will notice that Dell dont care about the problem. $3500 (25000Dkr) laptops turns into useless sticky board that cause everything to fastens around the keyboard. Arrgh.
Apparently there is nobody in charge of customer service. I repeatedly asked to speak to a customer service supervisor. I think I was transferred to at least a dozen different people, none of whom can help me. I just want to know the status of a credit app so I can order a new computer. They advertise 12 months no interest but ???? This conversation was ongoing for 3 weeks.
I ordered and paid full price for a brand-new Dell UltraSharp monitor, expecting a product “off the assembly line” as promised. What I received was clearly used or refurbished — damaged packaging, unwrapped cords, and a manufacture date from two months before my purchase. I raised the issue through Dell support and eventually had to file a BBB complaint. Dell offered a 10% “goodwill refund” and a replacement, but never explained why a used unit was sent at new pricing in the first place. I declined the replacement because Dell is known for sending used replacements, and I wasn’t about to start that cycle all over again. I offered a reasonable compromise — a 25% refund to reflect the actual condition of the monitor they sent me. Dell refused, citing “policy” that they don’t adjust pricing after a sale by more than 10%, even in cases like mine where the product received was not what was sold. On top of that, Dell’s internal documentation falsely stated I had been working with a representative I’ve never even spoken to. They also never provided tracking information for the replacement they claimed was available. This isn’t just bad customer service — it’s deceptive post-sale behavior. Dell has refused to acknowledge their error or make things right. If you plan on buying a high-end monitor from Dell, be prepared to fight for what you paid for. And if you receive a used product at new pricing? Don’t expect accountability.
I bought my first Dell product in the 1990's. There have been many since but there will be no more going forward. Things have progressively deteriorated from my first experience (which was excellent) to one where the products have low build quality, are overpriced and frequently fail. There is NO customer service unless you're prepared to literally pay the purchase price all over again every three years. The company has lost all sense of ethics and I'm ashamed to have given them so much of my custom over 30 years.
The absolute worst . If u want to get something fixed under the warranty good luck it has been four weeks and every day they say the technician is on the way and no technician shows up no technician call me and you’re not allowed to talk to the technician only they are
Company is just another POS now. Run small Co, been using Dell products since the 1990's. When you install POS software like Windows 11 from Microsoft on your machines, we'll, your end is near.
I ORDERED A LAPTOP that was sent to the wrong address, I contacted you several times and now received an email wanting me to return the item. I do not have it, it was sent to the wrong address. I've tried calling several times, but just get hung up. Is anyone actually working there? I CAN NOT send back the laptop that I have not received. Someone from dell contact me please. Tony ONeill
Dell Technologies
