Order was hugely delayed without reason
Order was hugely delayed without reason

Devo Grocery Delivery is a same-day grocery delivery service based in the UK, specializing in providing customers with quick access to a wide range of products, including food, drinks, alcohol, and cigarettes. The company partners with local shops to offer thousands of items that can be ordered online and delivered straight to customers' doors, often within as little as 10 minutes. Targeting busy individuals and families seeking convenience, Devo aims to simplify the grocery shopping experience by allowing users to place orders in just three simple steps: selecting products, having a delivery driver collect them, and receiving the order at home. With a focus on speed and efficiency, Devo Grocery Delivery caters to those who value quick service and a diverse selection of everyday essentials.
Reviewers consistently praise Devo Grocery Delivery for its quick and efficient service, with many noting that deliveries arrive on time and often within just 10 minutes. Customers appreciate the friendly attitude of the delivery staff, enhancing their overall experience.
However, there are notable complaints regarding incorrect orders, with some consumers receiving different products than what they ordered and issues with riders not following address instructions. A few users express frustration over missing items and delays in refunds for incorrect deliveries. Despite these challenges, the majority of feedback highlights the company's reliability and speed, making it a popular choice for grocery delivery. Overall, Devo Grocery Delivery enjoys a strong positive sentiment among its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 89 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 89 most recent reviews.
“And nice delivery lady Will order again soon”
“Been chatting and emailing with their customer service for 3 days stating I was at the address all morning and no rid...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 89 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Devo Grocery Delivery is #3 of 5 on overall rating in this group.
89 reviews of Devo Grocery Delivery. Filter by what matters to you.
Order was hugely delayed without reason
What a brilliant service this is! Easy to use and convenient. The customer service and delivery were first rate...will definitely be using Devo again!
I ordered some last-minute emergency ingredients and my order arrived very quickly - and customer support kept me updated all through my order. I'll be ordering again soon, thank you!
Good service for local shops. I've been using it ever since i discovered it. Very handy when you're in the middle of cooking and you need an ingredient QUICKLY. I am addicted to the convenience of the FAST SERVICE.
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Brilliant Service
Devo is truly an amazing service; fast, reliable grocery delivery when you need something last-minute and absolutely cannot leave your flat. The retailers are all local so you feel like you are helping the community and I have always received a fantastic customer service from all of them - they call if something is out of stock, get in touch if the delivery is delayed... I will definitely keep using Devo.
I placed an order but there was an item that was sold out. I received a call asking if I would like a substitute which I accepted. I also received a call from a team member to attend to a separate query I had. I thought the attention to detail and customer care was better than I had received on other similar apps. I would definitely recommend Devo and already have.
Great service, always !
Quick and easy
Devo Grocery Delivery is a same-day grocery delivery service based in the UK, specializing in providing customers with quick access to a wide range of products, including food, drinks, alcohol, and cigarettes. The company partners with local shops to offer thousands of items that can be ordered online and delivered straight to customers' doors, often within as little as 10 minutes. Targeting busy individuals and families seeking convenience, Devo aims to simplify the grocery shopping experience by allowing users to place orders in just three simple steps: selecting products, having a delivery driver collect them, and receiving the order at home. With a focus on speed and efficiency, Devo Grocery Delivery caters to those who value quick service and a diverse selection of everyday essentials.
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