Helpful when ordering and delivery was…
Helpful when ordering and delivery was quick with helpfull driver

Dino Decking is a UK-based supplier specializing in composite outdoor products, including decking, fencing, and cladding. The company focuses on providing durable and low-maintenance solutions that combine the aesthetic appeal of wood with the longevity of composite materials. Their product range is designed to enhance outdoor spaces, making them suitable for both residential and commercial customers looking for effective and stylish outdoor solutions. Customers can browse an extensive selection of composite products available for quick UK delivery. Dino Decking emphasizes affordability by offering competitive prices through a direct-to-consumer model, eliminating the need for middlemen. Additionally, the company provides free sample packs, allowing potential buyers to evaluate the quality of their products before making a purchase.
Dino Decking receives high praise for its fast delivery and excellent customer service, with many reviewers noting that products arrive quickly and in good condition. Customers appreciate the quality of the decking, often highlighting the ease of ordering and the helpfulness of the delivery staff.
However, some complaints arise regarding delivery issues, such as receiving incorrect colors or damaged boards, which can lead to delays in getting the right products. Despite these occasional setbacks, the majority of consumers express satisfaction with their overall experience, emphasizing the company's responsiveness in resolving issues. Overall, Dino Decking is viewed positively, with a strong reputation for quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 97 |
| Sep 24 | 4.7 | 60 |
| Oct 24 | 4.6 | 61 |
| Nov 24 | 4.9 | 49 |
| Dec 24 | 4.4 | 35 |
| Jan 25 | 4.6 | 33 |
| Feb 25 | 4.9 | 68 |
| Mar 25 | 4.7 | 105 |
| Apr 25 | 4.7 | 102 |
| May 25 | 4.4 | 111 |
| Jun 25 | 4.5 | 110 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordered sample pack and it was received very quickly”
“Incorrect bullnose edging delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | −1% | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 |
Bottom line: Dino Decking is #3 of 5 on overall rating in this group.
500 reviews of Dino Decking. Filter by what matters to you.
Helpful when ordering and delivery was quick with helpfull driver
Product stains & scratches with everyday outdoor life. Animal pee, vomit, bird droppings … you name it , it can’t handle it. Scratches with even light weight plastic on plastic. Very disappointed, wish we had bought another make. Customer service shun off complaints stating they never say it’s scratch or stain resistant when it clearly states it is on their website.
Absolutely horrible customer service, once you have paid dino your money the problems start…the only good thing is their “prices” and the good ends there. Please look elsewhere for peace of mind, they are a hassle to deal with when it comes to returning/customer service/ and as a bonus they charge a lovely 10% restocking fee- plenty of other options that we have now decided to go ahead with
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Absolutely incompetent and unprofessional team! Confirmed with the team multiple times by call and email and sent over exact measurements for my garden to be decked. They quoted me x3 the amount from multiple of their team members- after showing them this. There are 10 extra boards, packets of fasteners left NOT just a few, grossly miscalculating everything. On the phone they didn’t bother to call back as they said they would, nor would they acknowledge or apologise for their mistakes even though I have the quotes as a PDF reference all saved highlighting their mistakes. In addition they want me to return the boards as they will not collect them (bear in mind these boards measure 4m) and (I’ve already paid a £60 delivery fee)…as it was their mistake and on top of that..they will charge a 10% restocking fee!! Please be aware everyone when dealing with these individuals it’s evident they have a clear agenda with trying to take advantage of customers and having customers pay for the mistakes the company has made!!! There are a plethora of other composite decking companies who I’m sure are upfront and honest
We have had the product for about 5 years now and initially all was fine . Overtime there are now large gaps between planks . When we queried how we fix this , we were told it’s natural shrinkage and not covered by the warranty When we asked how and what tool to use use ourselves we were told “ A screwdriver may work, but it would be up to you to choose the correct tool.” Aftercare and support has been very poor and unhelpful
Beautiful product. Seems very weather resilient and in a lovely range of colours. However, the number of trellis panels we would require for our project make the them too expensive for us.
So many companies offer samples but with conditions So far Dino have been fab to deal with My husband placed order - very excited just waiting for our confirmation but you and I thing Anna?? Not sure have been fab Great sample box x
Very good example pack. Very good quality
I found these guys online. Made the order and all was confirmed quickly along with a delivery date. Our delivery driver, Andrew, rang the day before and confirmed times etc and was very informative and polite. He turned up on the day as planned, manoeuvred the vehicle well in a tight space and then delivered the ordered items to my property. What a lovely staff member Andrew was. Dino Decking should be proud to have him in their team. Keep up the good work! I haven’t fitted the boards yet but the quality looks good. An all round good experience of a company- thank you Andrew and Dino Decking.
I had given measurements over the phone my measurements were correct but I have been given 10 piece decking and two bags of screws and fitting . I think the company tries to make money by sending extra items which is wrong I have asked other peoples on social media they said they have been shafted by dino decking . I have spoken to them they said I would have to deliver the very long items which I will have to pay and dino decking will reduce by another 10%. Don’t use this company I fell for the fake reviews I will never use them again.
We found this company on the internet after searching for composite decking, and were impressed with the ‘how to’ videos they had. Our old wooden decking had served us well for 25 years but was getting a bit worse for wear, composite seems to be the answer. We’re not getting any younger! A sample pack was ordered and duly arrived, there are some impressive designs in the catalog so once we decide on an idea, we’ll put in an order from this top notch company. Thank you.
Sample pack arrived despite me living off shore, communication good
Excellent product. What a great price. Had just over 30m². Easy to install and looked superb. Delivery was in a few days of order to Kent and the driver was very helpful as I couldn't be on site. Would definitely use Dino again and would recommend to anyone who requires decking. Thank to a great company.
From ordering to delivery first class service and communication, delivery by Andy was fault less , phone call night before delivery of approximate time of delivery 😃.
I ordered a decking sample pack from Dino Decking really just to see what their quality was like. Seeing products online is one thing but actually being able to look at them, feeling them in your hands is another. The pack did take longer than expected to arrive, but I shouldn't moan too much as it was free delivery. On arrival I was very surprised at the sheer weight of the package, not what I was expecting at all. If their samples weigh this much then their actual products must be exceptional, and on opening the package this was confirmed. You could tell just by looking at the samples, the quality is obvious, the design, the thickness of the material and the finish were 10/10. The included brochure was a nice touch also. If, or should I when I get around to creating my deck then Dino Decking will be at the top of my list of go to suppliers.
We ordered decking and realised we were a few planks short. We made a second order and they delivered the same week. The delivery driver (Andrew) was amazing. He called the day before to conform approx. delivery time. We have very limited access to our property but he managed to reverse his trailer right down the track to the property!
Samples arrived promptly very good colour choices looks a very well made product I think I would prefer this over traditional wood decking
Good quality product
Good selection of samples and a price catalogue which is good, but did take a long time to arrive
We’re in the middle of replacing our front timber decking with composite and initially went with Dino because of the great-looking sample pack—delivered fast and without hassle. That gave me the confidence to go with them despite cheaper alternatives on the market. Unfortunately, that’s where the positives ended. I placed an order for 90 slats costing over £2,000, and when it was delivered, one slat was broken at the corner—still sealed in the pallet. I provided clear photographic evidence, but Dino’s first response was essentially: “Return it at your own cost.” How is a regular person supposed to return a 4-metre-long board? Only after I pushed back in no uncertain terms did they refund me the grand sum of £23. Then came the issue with the trims, ordered on May 10th. These cost £23, with a staggering £30 shipping fee. I had no choice due to colour matching, so I bit the bullet. I got a confirmation that delivery would be within 2–7 working days. Well, it’s now May 22nd—no trims, no update, and no functioning tracking number. When I asked about it, Dino blamed ParcelForce’s "technical issues", but their own website showed no such thing. On May 21st, I wrote to Dino again: “Either give me an estimate of delivery (I don’t care about ParcelForce, I purchased this from you and paid you—not ParcelForce), OR refund the money and I’ll source my materials elsewhere—leaving a very bad taste in my mouth.” No response. Nothing. My decking work is now completely stalled. My builder has left for another project, and I’m left scrambling to find matching trims elsewhere. Here’s the kicker: I am planning a two-level decking at the back, a project easily worth £4,000+ just in slats, not to mention spacers, trims, bullnose edges, and joists. But after this experience? Absolutely no chance. Dino’s premium prices are in no way matched by their service. Once they have your money, you’re on your own.
Dino Decking is a UK-based supplier specializing in composite outdoor products, including decking, fencing, and cladding. The company focuses on providing durable and low-maintenance solutions that combine the aesthetic appeal of wood with the longevity of composite materials. Their product range is designed to enhance outdoor spaces, making them suitable for both residential and commercial customers looking for effective and stylish outdoor solutions. Customers can browse an extensive selection of composite products available for quick UK delivery. Dino Decking emphasizes affordability by offering competitive prices through a direct-to-consumer model, eliminating the need for middlemen. Additionally, the company provides free sample packs, allowing potential buyers to evaluate the quality of their products before making a purchase.
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