Very bad customer service
Very bad customer service, they don’t stick with delivery schedule

VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products. Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
DIRECT VAPOR receives a generally positive reception from customers, with many praising the easy-to-navigate website and competitive prices. Reviewers appreciate the swift shipping and the quality of products, particularly the vape juices.
Several customers highlight the straightforward age verification process, which enhances their shopping experience. However, there are notable complaints regarding order fulfillment, with some consumers reporting issues such as orders being delivered to incorrect addresses. Additionally, a few customers express frustration over unexpected charges for age verification, despite being repeat buyers. While many enjoy the variety and affordability offered, the inconsistency in service and order accuracy detracts from the overall experience. Overall, DIRECT VAPOR maintains a favorable reputation, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 4.2 | 67 |
| Feb 23 | 4.7 | 52 |
| Mar 23 | 4.1 | 81 |
| Apr 23 | 4.0 | 48 |
| May 23 | 4.0 | 66 |
| Jun 23 | 3.9 | 52 |
| Jul 23 | 4.3 | 37 |
| Aug 23 | — | 0 |
| Sep 23 | 5.0 | 1 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I truly appreciate the easy age verification as well as prompt delivery”
“Might have good prices but need to do something about shipping and delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Value | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 3.6 out of 5 (good) | +3% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: DIRECT VAPOR is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.6).
500 reviews of DIRECT VAPOR. Filter by what matters to you.
Very bad customer service, they don’t stick with delivery schedule
Absolute trash since they moved to a third party shipping method. Im still waiting for an item I ordered December 8th. It says it's been out for delivery since December 20th and I still haven't received the item. I emailed about it and they said due to the holiday and COVID-19 it could be delayed. I have had no problem receiving packages from anyone else. They told me they could reship it but I've been waiting for it over 3 weeks so I just went to a local shop and bought one. I asked for a refund and they said they would keep me updated and revert my payment when the investigation was completed and the package was reverted back to them 👎 very dissatisfied
This site usually has good deals and prices for the market. Have ordered multiple times and always get my items in a timely manner even with new tightened shipping laws. Age verification was seamless and did not give me issues like some other sites.
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Best prices and great promo's on e liquid.
Easily found everything I needed. Very refreshing!
Super easy and had what i needed in stock!!!
I'M having a hard time entering my email/signing in and puting in password . it pops up automatically and dooesnt want to go in.i dont like having to put in email nd pass. and i dont like you holding on to my credit/debit card info from last time. i dont remember checking the box, i may have. that last card was lost/cancelled and i put in new card and it still wouldnt go through cause the old card over rid the neew info i put in.
It's an easy process. Great selection and quick delivery. I no longer go to the shops. This is my favorite site and they have a lifelong customer
I was able to find what I was
Very easy to place my order. Thank you for your great service!
Product always delivered timely. Never a hassle.
Never a problem with this company. Good transactions, decent prices.
Password has not worked for awhile but did right away this time
Placed an order on 12/17. It is now 12/29 and I have no idea where my order is or if I will ever receive it. I tried to email customer service and I got some general automated message back basically saying that they have no further information and it could take an additional 7-10 business days to get my stuff. Their listed shipping times on their site are a lie and I also think the signature fee they slip in is just a way to squeeze more money out of their customers. I am never doing business with this company again, and I'd take all these less than detailed positive reviews with serious skepticism.
One stop shop. Easy check out service delivery right to my home.
Great place to order vape stuff from and good prices
My favorite color black was missing on my product!
VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products. Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
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