VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products. Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
DIRECT VAPOR receives a generally positive reception from customers, with many praising the easy-to-navigate website and competitive prices. Reviewers appreciate the swift shipping and the quality of products, particularly the vape juices.
Several customers highlight the straightforward age verification process, which enhances their shopping experience. However, there are notable complaints regarding order fulfillment, with some consumers reporting issues such as orders being delivered to incorrect addresses. Additionally, a few customers express frustration over unexpected charges for age verification, despite being repeat buyers. While many enjoy the variety and affordability offered, the inconsistency in service and order accuracy detracts from the overall experience. Overall, DIRECT VAPOR maintains a favorable reputation, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 4.2 | 67 |
| Feb 23 | 4.7 | 52 |
| Mar 23 | 4.1 | 81 |
| Apr 23 | 4.0 | 48 |
| May 23 | 4.0 | 66 |
| Jun 23 | 3.9 | 52 |
| Jul 23 | 4.3 | 37 |
| Aug 23 | — | 0 |
| Sep 23 | 5.0 | 1 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I truly appreciate the easy age verification as well as prompt delivery”
“Might have good prices but need to do something about shipping and delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Value | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 3.6 out of 5 (good) | +3% | 1,000 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: DIRECT VAPOR is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.6).
500 reviews of DIRECT VAPOR. Filter by what matters to you.
I had a 15% off code yesterday but it would not work. I almost decided not to order, but good price on coils and love the Caramel Latte juice. Just disappointed that I received an email with a 15% off code and it would not work!!
It's April 28th.. order was placed on April 6th. Emailed customer service a few days ago; was told to be patient for it takes 3-7 business days after it is picked up all bolded in red lettering. Sure.. except I will be out of town in 2 weeks. Still no reply. No movement. Nadda. About ready to ask for a refund and cancel this order.
Great selection and prices. Website is easy to use!
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Found what I wanted at a good price, shipping wasn't too bad compared to other sites out there!
Best prices and you let customers select flavors in the bundle and that's freaking rad
I love air factory.
Easy to order, amazing prices, and great selection
Difficult to use this website
Good prices and a lot to offer!!
I've ordered from Direct Vapor in the past, and shipping used to be very quick until USPS stopped shipping vape products. Now they are using a new shipping service that is not very good. The tracking number they give is useless. I placed an order on 3/4/23, and it took 18 days to receive. I did contact them by phone about a week after I ordered, and I was on hold for around 45 minutes before I was able to talk to someone which was very frustrating. I wanted to find out what was going on with my order, and they didn't help very much. They just said I would have to wait 30 days for a refund if I did not receive it. I did receive it, and they sent me an email with an apology and said they will be refunding my shipping and signature confirmation fee, and gave me a 25% off coupon code to use on my next purchase. I did receive free shipping with my order, so they only had to refund my signature confirmation fee which they did. Then I placed another order on 3/28/23 and used my 25% off coupon code, and it took 7 days to receive. The coupon code worked, and it came much faster. The carrier they use now doesn't update on the tracking, it will just say "waiting carrier pickup". It only updates when it's picked up by the carrier, and both times I did receive my order the next day from being picked up. It never says what day it will be delivered, in transit, or out for delivery so you don't know when it will be delivered to make sure someone is around to sign for it. After you receive it, it will say delivered. They do have very good prices, and even coupon codes to use. I have no problem ordering from them again, because I know what to expect. If you're not in a hurry and someone is home at all times, it's a good place to order from.
Long time customer. Always pleased with Direct Vapor products and service.
Order number: 2802444768 (DirectVapor) "Shipment" number: 2802151566 Five String Solutions "tracking" number: 5S-1YL0JT3 Order placed on 04/13, with an advertised delivery ETA of 04/18. As of 04/20, still showing "Awaiting carrier pick-up" on DirectVapor's website. When tracked on the third party delivery site, it shows that it has been "in transit" since 04/14, and still showing a delivery ETA for two days ago. Oddly enough, each time I refresh the tracking info, it populates with different timestamps. Very misleading, though I want to believe this is not intentional. I would be more patient and without concern, but the lack of up-to-date information and conflicting information otherwise has me doubting the delivery of my purchase. I contacted DirectVapor's customer service. They told me they cannot look into the issue until the package has "arrived at the hub" (they also couldn't tell me when that would be), and did not provide any useful info. Per their wording, I must wait a full thirty days from the ordering date, before I am eligible for a full refund. Please look into this. I plan to contact my bank in a few days, to process a chargeback to the company so I will be getting my money back regardless. But, this is beyond understandable turnaround times, and certainly outside of what DirectVapor promises. 04/21 UPDATE: Shipping charge of $5.99 refunded. Received an e-mail from customer support saying, "Your order has been shipped. Some orders are experiencing delays by upwards of 3-10 business days past your original 3-8 business days. E-mail also forwarded the same tracking number for my "delayed" order which had already been shipped, but is now being shipped... whatever that means. I called DirectVapor to follow-up and obtain more info. Still unfruitful. I am still to wait for a package that is "definitely delayed but may or may not arrive", again- per their wording. Comical.
I have it screenshot it that I was to receive FREE age verification delivery, but it still charged me 5.99 at checkout!
Love this company Why did it say free adult signature but charges $5.99??
VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products. Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
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