VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products.
Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
DIRECT VAPOR receives a generally positive reception from customers, with many praising the easy-to-navigate website and competitive prices. Reviewers appreciate the swift shipping and the quality of products, particularly the vape juices.
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Several customers highlight the straightforward age verification process, which enhances their shopping experience. However, there are notable complaints regarding order fulfillment, with some consumers reporting issues such as orders being delivered to incorrect addresses. Additionally, a few customers express frustration over unexpected charges for age verification, despite being repeat buyers. While many enjoy the variety and affordability offered, the inconsistency in service and order accuracy detracts from the overall experience. Overall, DIRECT VAPOR maintains a favorable reputation, though there are areas for improvement.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.1
1,000
100%
● Low
4.1 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2023.
Last 3 months
3.0▼ 1.3
12-month avg
4.2
All-time
4.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 23
4.2
67
Feb 23
4.7
52
Mar 23
4.1
81
Apr 23
4.0
48
May 23
4.0
66
Jun 23
3.9
52
Jul 23
4.3
37
Aug 23
—
0
Sep 23
5.0
1
Oct 23
—
0
Nov 23
—
0
Dec 23
3.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 393 positive reviews
Easy to use40%
156 mentions
Prices & value35%
137 mentions
Fast & efficient19%
73 mentions
Delivery18%
72 mentions
“I truly appreciate the easy age verification as well as prompt delivery”
On “Easy to use” · Jul 30, 2023
Top complaintsof 76 negative reviews
Shipping42%
32 mentions
Customer service29%
22 mentions
Refund22%
17 mentions
Delivery20%
15 mentions
“Might have good prices but need to do something about shipping and delivery”
On “Shipping” · Jul 23, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Direct vapor has made it easy for me to order my vape needs online. All products have consistently arrived undamaged and as advertised. I use direct vapor regularly rather than go into stores. Products are shipped quickly, packaged well, and are exactly as described.
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Direct Vapor has a good selection of products, in stock, but they have extremely poor communication skills. They say they will update you on your order. No, they won't! I can't order from them again. This is the second time I placed an order with them. I figured the first time was just a fluke. If you do order from Direct Vapor, find something else to keep you occupied for at least ten business days. You may get your order sooner but you won't receive any information on its status. I'm dropping them back to a one because it's been seven days. I have no idea what's going on with my order.
Absolute SCAM! They never gave shipping info. Customer service is horrible & gives the run around. I finally weeks later filed for a charge back, my card has to be cancelled & replaced. A whole other slew of issues happened due to having to get a new debit card. F&$! Direct Vapor! Don’t ever attempt to purchase anything from them! They should have their business license taken from them.
First time customer... shopping on the website and checkout process was easy. Lots of out of stock items, though there are plenty of products to choose from. Just wish my favorite product(s) were available.
VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products.
Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.