Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery. They were on time, polite, and friendly. What more could you ask from a delivery team. My doors were all fine no damage ( which is more than you can say when B&Q deliver Thier own ) so all in all it was an excellent job. Thank you Robin and Charlotte.
John & Milo, from the South East Region were terrific. Very careful with their van in our driveway and were very happy to put our heavy package where we needed it. All done with a smile!
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Frankie and Neil arrived on time very pleasant and put my order in my back garden path would recommend this company thanks guys
On time as expected, very polite & helpful 2 man team, who offered to carry the heavy boxes inside or into the garden for rear access if required. Thank you John & Milo (South East)
Excellent! Had expected delivery slot, and the team, Theo and Levi, arrived mid slot. Which was spot on. Polite, quick and efficient. The delivery was made up of two large boxes, but both were brought into our property with no fuss. Slightly suprised to see so many poor reviews, perhaps I got lucky, but DX were excellent and delivery was as promised.
I received my delivery from DX today it was due between 7-8.30 am. My two large parcels were delivered at 8.28 am. I was extremely impressed by the punctuality and the two lovely friendly and helpful men Jack and Jason who delivered my parcels. Fantastic delivery, very impressed
I accepted a delivery from dx today, and cannot praise and thank Ashleigh and her partner enough.They went above and beyond getting my sofa in to my house.They were polite,considerate,and very careful.The box had to be taken round to the rear door,and nothing was too much trouble for them.Excellent service.
Arrived within the time slot Carol and Ashleigh put my delivery exactly where I wanted it they were very polite and nothing was a problem for them great customer service
Excellent communications from start to finish. Delivery drivers Kieren and Del were efficient, polite and very helpful. Thankyou.
Great service from Carol and Ashleigh. Bang on time and very helpful.
Amazing delivery! Fantastic crew and really kind taking away the boxing/navigating a thin doorway. A.K and Sultan get 10/10 from us.
Two lovely delivery people, it came at the said day and time and were very polite, thanking you Carol and Ashliegh 😊
Tushar and Mirowslow arrived within their time slot and delivered 8 heavy doors into the house as requested. Excellent service.
No issues, on-line tracker fab. Change in delivery times but only an hour and was informed by text, to which I had no issues about as was in all day. The delivery guys called when enroute with an estimated length of time getting to my property. Delivered to back garden and nothing was too much trouble. Honey and Golla very Polite and efficient. Thanks Guys 🙂
Had a very good experience delivering furniture. Arrived on time Called before approaching Delivered to my room Driver Honey & Assistant Golla were two brilliant , professional & helpful gentlemen.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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