Eargo is a hearing aid company that develops and sells direct-to-consumer hearing devices designed to be virtually invisible when worn. The company offers FDA-regulated hearing aids that can be purchased online and fitted at home, along with remote audiologist support and personalized hearing profiles.
Reviewers generally praise Eargo's hearing aids for their discreet design and effective sound quality, noting significant improvements in daily communication. Many customers appreciate the convenience of ordering online and the straightforward fitting process, which eliminates the need for multiple doctor visits.
The remote support feature is highlighted as a major benefit, with several users reporting excellent customer service experiences. However, some consumers express mixed feelings, citing issues with shipping delays and customer service response times. Additionally, while the hearing aids perform well in most situations, a few reviewers mention limitations in very noisy environments. Overall, Eargo's products seem to offer a positive experience for most users, making them a recommended choice for those new to hearing aids.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | 100 |
12 reviews of Eargo. Filter by what matters to you.
The hearing aids themselves work okay but I had several issues with shipping delays and customer service response times. When they finally arrived, the sound quality was better than expected. Just wish the service experience had been smoother.
Quick answers to the questions people ask most.
Eargo is a hearing aid company that specializes in virtually invisible, rechargeable hearing aids designed for people with mild to moderate hearing loss. They offer direct-to-consumer hearing solutions with professional audiologist support and personalized fitting services.
Eargo hearing aids typically range from $1,450 to $2,950 per pair, depending on the model and features. They offer financing options and accept FSA/HSA payments to help make their products more accessible.
Some insurance plans may provide coverage or reimbursement for Eargo hearing aids. Eargo's team can help verify your benefits and assist with insurance claims and reimbursement processes.
Eargo offers a 45-day money-back guarantee for customers to try their hearing aids risk-free. All Eargo hearing aids come with a 1-2 year warranty depending on the model, covering repairs and replacements.
Eargo provides remote fitting services through their mobile app and telehealth consultations with licensed audiologists. The process includes an online hearing screener, personalized programming, and ongoing support without requiring in-person visits.
Eargo's customer service team is available Monday through Friday from 7 AM to 7 PM CT, and Saturday from 9 AM to 5 PM CT. Support is available via phone, email, and live chat through their website.
You can reach Eargo customer support by calling 1-800-734-7603, emailing support@eargo.com, or using the live chat feature on their website. They also provide support through their mobile app for existing customers.
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Eargo hearing aids typically ship within 1-2 business days and arrive within 3-5 business days via standard shipping. Express shipping options are available for faster delivery when needed.
No prescription is required to purchase Eargo hearing aids as they are FDA-registered devices. However, Eargo provides an online hearing screener and recommends professional evaluation for optimal results.
Eargo offers unlimited access to licensed hearing professionals for adjustments, troubleshooting, and support throughout ownership. They provide remote programming, educational resources, and technical assistance via phone, app, or video calls.
Eargo is a hearing aid company that develops and sells direct-to-consumer hearing devices designed to be virtually invisible when worn. The company offers FDA-regulated hearing aids that can be purchased online and fitted at home, along with remote audiologist support and personalized hearing profiles.
