1 review

Sep 22, 2024

How it should be.

Not only is this site super easy to use but their customer service second to none. Service industries should take a leaf out of this company’s book. Brilliant.

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Sudarshan Pujari

1 review

Sep 18, 2024

Horrible auctioneers protected by…

Horrible auctioneers protected by spineless customer service. First the auction houses take ages to reply after payment. One auction house (Sheffield gallery) was also lax in sorting our shipping. Mixed up it's payment. Upon offering to wait to sort out the transaction with the bank or cancellation altogether, they place a unilateral block and demand me to use credit card instead. I state my dissatisfaction at their behaviour and pause everything till an apology is offered as at no step did I state non-payment. First they throw me the non-sense that I am legally bound to buy but then they cancel the sale when they see I am not budging without apology (it was just one small cheap lot, I am sure they were making a statement). They had dug their heels as did I. They spam my inbox when I clearly asked them that I will not entertain any communication without express apology first. I take the matter to easylive out of contempt to ask them to cease and desist and help me recover my goods and remove the block for the auction house's misdemeanor. I had sent the screenshots of the mail trail. But then they stall saying that they would prefer I forward the mail string to them instead (strange? As the screenshots clearly showed the time stamps and sequence). Then they have the gall to tell me that I apologise and offer to pay something more as a goodwill gesture. I lost my mind and clarified the situation again. They then abruptly close the case without either removing the block or any other solution despite my multiple offers to help resolve the situation. They give no explanation and only promise me to send a cease and desist email which they clearly didn't as the auction house had again mailed to me just to irritate and surmonize. I have run out of patience. This was a waste of time, money and mental peace. A bunch of egotistical thieves run amok without accountability. They will never get another pound from me and I would suggest you to be wary with parting with yours for this lot

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Mr R Can*t****

1 review

Jul 18, 2024

Decent site let down by 2 big issues

The actual site generally works well. I buy a lot. However their relationship with the 100s of Auction houses appears highly unregulated and totally hit and miss. The Auction houses can pretty much do as they please. The biggest 2 issues being extremely inflated packing and posting charges being slapped on items by auction houses. There are no controls in place so each Auction house can charge and use what they want. After you've paid them commission often of 30%, many places will take several times the actual postage costs to pack and send. Something needs to be done to reign this in. Number 2..The auction houses can simply block you from ALL the other auction houses on the platform for whatever reason they want and no matters who's at fault. Easy Auction will do nothing to help. No investigation, no help. These issues must be sorted out because the customer is being let down.

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Jayne Gregory

1 review

Jul 16, 2024

Customer service is shocking

Customer service is shocking. They said I bid on a lot which was impossible for me to do as was on a long drive and have witnesses to this. Contacted auction house which wasn’t helpful. Made to pay and take a lot I didn’t even want and didn’t bid on. I will never use again as they are always right and customer always wrong 😡😡😡

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Jessy

1 review

Jul 12, 2024

Not impressed with the supporting…

Not impressed with the supporting services regarding my account block & a friend used my address that affects my account now. They requested all documents like you are going to UK border or applying for British citizenship. I gave all the details and Easy Live Auction services answer irresponsibly that they are still unable to confirm it is not me?! And now they ask me to ask my friend to give all documents to check . It is absurd!!! I have to give up as it is such a wasting time to deal with ‘machine’ style support. There are so many platforms I can use or join the auction directly.

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Carol Oliver

1 review

Jul 12, 2024

Penalised for having an accident

After using Easy live for many years I had a major problem with Halfway Auctions after bidding I had an accident spending 2 weeks in hospital with metal work fitted, on my return I found that rather than take the payment from my registered card the auction house had barred me from bidding with all auction houses on Easy live. I contacted Easy live after explaining to Halfway Auctions what had happened but they weren't interested, I was told by Easy live they couldn't do anything and it had to be the auction house to lift the ban. It is now over a year and still the ban continues and to add insult to injury Halfway Auctions have emailed today stating they are putting their prices up, yet they have barred me from every auction house via Easy live as they don't want to 'upset' Halfway Auctions. If I could give these companies 0 stars I would, I now only deal with reputable auctions houses independently without paying Easy live fees, they take money and do nothing to help auction bidders/buyers.

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Adam Morris

1 review

Jul 10, 2024

charlatans

As with other people, service was awful, I was misled by the auction house and ended up paying a large amount through easylive on a lot that is worth pennies. I am also extremely suspicious about the pattern the bids followed, I suspect I was bumped up to the maximum bid I had logged, though I cannot prove this. When I indicated my unhappiness at this experience and asked to return the lot for a refund, the lack of co-operation was remarkable. easylive do nothing. Auction houses stand and fall by the quality of their descriptions as inaccurate descriptions can cost you a fortune. The auction I suffered under was unco-operative, extremely dishonest and misleading. Stacey's in Chelmsford Essex. They are charlatans, avoid at all costs.

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Chris Martin

1 review

Jul 1, 2024

Dishonest Auction Houses using this platform selling counterfeit / illegal goods

You can pay your invoice from an Auction House and you still can be BLOCKED from bidding on EASYLIVE because the Auction House can’t find your payment. You can email the Auction House proving payment with a receipt from the BANK and they don’t BOTH to reply. Some Auction Houses smash / damage your items once paid for, then make out it was like that at the point of SALE or damaged by a thrid party after the sale, items stolen or party stolen after the sale. EASYLIVE is globle and you can’t view all the auctions in person and the auction houses know that, so can get away with selling junk which is not fit for re-sale. TRADING STANDARDS state items / goods MUST be fit for purpose and have to match there discriptions in the catalogue, if NOT it is classed as MISS SELLING / MISS SOLD and the buyer does NOT have to take the item or pay for it, If the Auction House has posted the item, it can be returned with the Auction House having to PAY the return postage, under the LAW the Auction House has to give a FULL refund. But try telling that to the Auction House and you get blocked. There are many untrustworthy Auction Houses NOW using this platform and EASYLIVE turns a BLIND EYE, letting the Auction Houses miss lead the public as it comes down to how much money EASYLIVE are getting in FEES from the Auction Houses each week. Easylive have a responsibility to their buyers as they are taking a fee for their services. When it comes to the LAW Easylive become liable for any miss selling or wrong doing by any Auction Houses who use their site as a selling platform as they are taking a fee. That’s the LAW now. Upholstered furniture offered for sale which does NOT meet the fire regulations of 1988. NO FR LABLES, means it can't be sold. Counterfeit goods openly being sold ( football shirts ) Which is against the LAW. Items photographed from the best side. You request a condition report or ask about postage and you don’t get a reply. More and more Auction Houses want BANK payments, knowing once paid for, you can't get your MONEY back, do a charge back, stop the payment or get a refund. Always pay with a CREDIT CARDS where you can, as you have come back, if items don't match the Auction Houses description. NO longer willing to use Easylive as NOT all Auction Houses are HONEST today. I will be NAMING and SHAMING Auction Houses who use EASYLIVE Platform to sell and miss lead the public. You can write to EASYLIVE expressing your conserns about miss selling, the treatment of customers by Auction Houses and EASYLIVE don't write back. Each Auction House should be able to have a review done / feed back on the EASYLIVE platform, A number of stars system. Professionalism, ***** Service, ** Cataloque accuracy. *** After care. ***** Postage and packing. **** Then if the Auction Houses falls below an ACCEPTED standard they should not be allowed to use the EASYLIVE Platform until they improve the business practices. As it stands EASYLIVE is becoming UNTRUSTWORTHLY and bit of a JOKE.

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Norman Duddy

1 review

Jun 26, 2024

lot of ducking and diving with easylive…

lot of ducking and diving with easylive say the 10p is not charged but its on my statemnent as charged

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william mcbride

1 review

Jun 26, 2024

No Support agenst Ghost bidding with…

No Support agenst Ghost bidding with the Auctions they Support , and 10 PENCE Charge ? .

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Richard Evans

1 review

Jun 1, 2024

Don't use

If you have a problem with anything they will not do anything, they just blame the auction house and tell you to take it up with them. Your better off contacting the auction house, finding out their commission and postage and packaging (the new scam) and bidding with them

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Vintageantique

1 review

Apr 22, 2024

Buyer beware that they are not honest

Buyer beware that they are not honest. I won and took screenshot of that as a record but when I went to pay and collect, that item wasn't in my invoice! They said another ebuyer won with the exact amount (not higher)! By reading other people reviews,it sounds like simmilar situation happened to others!!! I did research and found out ,there is no other ebuye, it's Easylife itself! Shame on you

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Candida Slater

1 review

Mar 18, 2024

Bid won via EasyLive awarded to other bidder

This happened to me too at a Jones and Jacob sale on 13th March. EasyLive say that they merely provide the software and it is up to the auctioneer to decide which bids to accept. Since I was accepted as a bidder via EasyLive by the auction house, and paid the £3.00 fee, there was in effect a contract between us that was not honoured. Buyer beware!

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Amylbir

1 review

Mar 5, 2024

Site said lot won but sold to another bidder

The site said I had won but when I asked the auction house where my invoice was they said another Easylive bidder had won, this appears to be a common issue with their system looking at the reviews.

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Colm

1 review

Jan 25, 2024

They have no interest in the buyer wat…

They have no interest in the buyer wat a great opportunity for a decent company to take over from this bunch of cowboys

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Guy Anderson

1 review

Jan 8, 2024

I would never recommend this bunch of…

I would never recommend this bunch of thieves. I have been using online auctions for many years so very aware of the processes. Easy Live Auctions have an issue with their system whereby I was charged 3 pound for registering to bid. They charged me some 14 or 15 times for auction houses and items was I was not even looking at. When approached, their best answer was my "password was probably hacked and that I should change it". I have placed the issue in the hands of my bank and to date one refund has been awarded. Several of the auction houses have been contacted directly and most state they have issues with Easy Live Auctions, the main one being Easy Live Auction complete lack of interest and service when things go wrong. I would strongly suggest anyone receiving charges from Easy Live Auctions, be checked regularly, BUT best suggestion, deal directly with auction houses. They have their name and reputation at heart. Again I think ELA are a bunch of thieves.

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Mr David

1 review

Jan 5, 2024

What a shame….

I have used Easylive auctions over a number of years for several different auction houses and all seemed well. However, it was a completely different story when I encountered an issue with an auctions house failing to comply with the terms and conditions and payment. When I highlighted these issues to Easylive, they were not interested at all. I thought it strange that such a well know auction platform had no controls, standards or penalties to deter auctioneers from behaving in such a dreadful and unprofessional manner. I am still struggling to understand why Easylive are not concerned about protecting their reputation by letting contractors devalue their business. What a shame, but it is clear from the emails I have received that Easylive are not actually bothered in the slightest about the end users experience or holding auction houses to account for their failings when using their platform. Such a shame.

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Susan

1 review

Oct 27, 2023

Thought I'd won, don't believe everything you read.

Very disappointed and like other reviewers looks like I won an item , received the Green light showing auction had ended. Travelled a fair way to collect the item only to be told someone else had won item and picked it up. Not blaming the auction house , this seems to be a recurring problem with Easy Live and you have been advised accordingly that it may happen to you.

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JonM

1 review

Oct 21, 2023

Customer service complicit in fraudulent dealers sales?

Customer service bordering on non-existent. SLOW response to questions, then a difficulty on their part to actually answer the question/problem being put to them. Site bidding VERY hit & miss - as with other reviewers, VERY common to be the highest bidder on a lot, to be then told that you didn't win it....this has happened SEVERAL times in less than a 12 month period - far too often to be anything other than a deliberate system default/glitch. Raised the issue of some auction houses deliberately selling fake and counterfeit goods, or misrepresenting makes/brands; they couldn't care less - Sale of Goods Act not apply to auction sales? What about Fraud?? ...apparently not....

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Ossie B

1 review

Aug 28, 2023

BEWARE ABC Auctions

There is an auction called ABC Auctions 24 Linenhall Street Armagh, County Armagh BT61 7DL United Kingdom on easy live BEWARE!!.. this company will not send items after you pay, the auction will send e-mails saying the item will be sent out and will offer to repay but never will. Its all a con!! Easylive will ignore you if you try to complain they don't care they only want their money..

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Month	Average	Reviews
Sep 24	3.0	2
Oct 24	—	0
Nov 24	5.0	1
Dec 24	—	0
Jan 25	2.0	2
Feb 25	—	0
Mar 25	—	0
Apr 25	1.0	2
May 25	—	0
Jun 25	3.0	2
Jul 25	1.0	1
Aug 25	5.0	1

Company	Overall	Legit	Website & app	Service	Value	Trend	Reviews
Easy Live AuctionThis company	3.6 out of 5 (good)	100 out of 100	3.6 out of 5 (good)	3.3 out of 5 (fair)	3.3 out of 5 (fair)	—	101
VakantieVeilingen - Nederland	2.6 out of 5 (poor)	100 out of 100	—	—	—	—	100
Etsy	1.3 out of 5 (poor)	100 out of 100	1.3 out of 5 (poor)	1.2 out of 5 (poor)	1.1 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	1.7 out of 5 (poor)	2.5 out of 5 (poor)	1.6 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	5.0 out of 5 (good)	4.9 out of 5 (good)	+2%	397

Easy Live Auction reviews & trust report

Easy Live Auction has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 66 positive reviews

Top complaintsof 32 negative reviews

How it compares

Reviews

Customer reviews (101)

How it should be.

Horrible auctioneers protected by…

Alternatives to Easy Live Auction

VakantieVeilingen - Nederland

Etsy

Michaels Stores

Red Run

BARCA Stores

Dimension Stores

The CrowdTrust Experience⭐

Decent site let down by 2 big issues

Customer service is shocking

Not impressed with the supporting…

Penalised for having an accident

charlatans

Dishonest Auction Houses using this platform selling counterfeit / illegal goods

lot of ducking and diving with easylive…

No Support agenst Ghost bidding with…

Don't use

Buyer beware that they are not honest

Bid won via EasyLive awarded to other bidder

Site said lot won but sold to another bidder

They have no interest in the buyer wat…

I would never recommend this bunch of…

What a shame….

Thought I'd won, don't believe everything you read.

Customer service complicit in fraudulent dealers sales?

BEWARE ABC Auctions

About Easy Live Auction

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