Ecruiser is a specialized retailer based in the Netherlands and Belgium, focusing on a diverse range of electric mobility solutions. The company offers a selection of products including e-scooters, e-choppers, fat bikes, electric motorcycles, and mobility scooters. Ecruiser aims to provide customers with high-quality, stylish, and efficient modes of transportation that are 100% electric, catering to both individual and commercial needs. In addition to its product offerings, Ecruiser provides complimentary home delivery, a two-year factory warranty, and convenient at-home service and maintenance options. Customers can also schedule test rides either at the Ecruiser experience center or at their homes, ensuring a hands-on experience before making a purchase. By focusing on quality and customer service, Ecruiser positions itself as a trusted choice for those seeking reliable electric mobility solutions.
Ecruiser receives a mix of feedback from customers, reflecting both satisfaction and frustration. Many reviewers express high praise for the knowledgeable and friendly staff, particularly highlighting the expertise of technicians like Miguel, which enhances the overall experience.
Customers appreciate the good pricing and the quality of the scooters, often mentioning prompt and helpful service during their visits. However, there are notable complaints regarding administrative issues and communication, with some customers experiencing delays and confusion over their orders. Additionally, concerns about the e-choppers' insurance eligibility and limited range have led to dissatisfaction among a few buyers. Overall, while many enjoy their purchases and the service, the company faces challenges in consistency and communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 25 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Ik ben ontzettend tevreden over mijn ervaring bij Ecruiser”
“Zeer teleurstellende ervaring – slechte service en administratieve chaos Wij hebben twee specifieke scooters besteld...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 25 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,000 |
Bottom line: Ecruiser is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 3.8).
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Quick answers to the questions people ask most.
Yes, Ecruiser is a legitimate company with numerous verified reviews and an overall positive rating. Customers have shared both positive experiences and constructive feedback, indicating a real and engaged customer base.
No, Ecruiser is not a scam. The company has a variety of verified reviews, with many customers praising their friendly service and product quality, though some have noted issues with customer support.
Ecruiser specializes in electric scooters and e-choppers, providing a range of models to suit different preferences. Customers have expressed satisfaction with the variety and quality of the scooters available.
Ecruiser accepts various payment methods, ensuring convenience for customers. Specific options may vary, so it's best to check their website or contact customer service for the latest information.
Ecruiser offers customer support through various channels, including phone and in-store assistance. While some reviews mention delays in response times, others highlight the knowledge and friendliness of the staff.
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Ecruiser is a specialized retailer based in the Netherlands and Belgium, focusing on a diverse range of electric mobility solutions. The company offers a selection of products including e-scooters, e-choppers, fat bikes, electric motorcycles, and mobility scooters. Ecruiser aims to provide customers with high-quality, stylish, and efficient modes of transportation that are 100% electric, catering to both individual and commercial needs. In addition to its product offerings, Ecruiser provides complimentary home delivery, a two-year factory warranty, and convenient at-home service and maintenance options. Customers can also schedule test rides either at the Ecruiser experience center or at their homes, ensuring a hands-on experience before making a purchase. By focusing on quality and customer service, Ecruiser positions itself as a trusted choice for those seeking reliable electric mobility solutions.
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