ELEMENTS Fitness & Wellness reviews & trust report
ELEMENTS Fitness & Wellness operates modern fitness and wellness studios located in Munich, Frankfurt, and Stuttgart. The company provides a range of services designed to enhance physical fitness and promote overall well-being. Offerings include state-of-the-art gym equipment, group fitness classes, and wellness treatments such as massages. Members can also access the ELEMENTS app, which facilitates online fitness training and scheduling for wellness services.
The target market for ELEMENTS includes individuals seeking a comprehensive fitness experience combined with wellness options. By providing a supportive environment and various fitness programs, ELEMENTS aims to cater to diverse fitness levels and preferences. The company emphasizes creating a comfortable atmosphere where members can pursue their health goals while enjoying a holistic approach to fitness and relaxation.
ELEMENTS Fitness & Wellness has a poor customer experience.
ELEMENTS Fitness & Wellness receives overwhelmingly negative feedback from its members, with many expressing dissatisfaction regarding the quality of the facilities and customer service. Reviewers frequently mention issues such as a lack of trainers available on the gym floor, despite high monthly fees, and deteriorating hygiene standards in the wellness areas.
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Complaints about broken equipment and poor maintenance are common, with several customers noting that the promised amenities do not meet expectations. However, a small number of reviews highlight improvements, particularly after a new studio manager took over, suggesting some positive changes in atmosphere and service. Despite these few positive remarks, the overall sentiment remains largely negative, with many members feeling that the studio does not deliver on its premium promises.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.5
25
100%
-1.0
● Low
1.5 / 5 overall
=
25 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.1▼ 1.0
12-month avg
1.5
All-time
1.5
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
1.0
1
Feb 25
1.0
4
Mar 25
1.0
1
Apr 25
1.0
3
May 25
4.0
1
Jun 25
2.0
3
Jul 25
2.0
2
Aug 25
2.3
3
Sep 25
2.0
1
Oct 25
1.0
4
Nov 25
1.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
Top complaintsof 21 negative reviews
Customer service14%
3 mentions
“Ich bin über acht Jahre Mitglied im Studio Eschborn und habe viele Entwicklungen miterlebt”
On “Customer service” · Oct 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gyms & Fitness.
Overall rating and review count for this company and similar companies
Etwas besser ist es geworden. Aber ich bin doch jedes 2. Mal schlecht gelaunt. Als Bodenturner, will sagen, Matte und Physioübungen wird man ständig verscheucht. überall stehen Geräte rum oder es finden Kurse statt umd alle freie Bereiche sind belegt. Wir zahlen zu zweit 180 Euro im Monat. Da will man etwas mehr Empathie. Und dann das Personal - wohl zu cool um auch mal hallo
zu sagen🤷♂️
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ELEMENTS Fitness & Wellness operates modern fitness and wellness studios located in Munich, Frankfurt, and Stuttgart. The company provides a range of services designed to enhance physical fitness and promote overall well-being. Offerings include state-of-the-art gym equipment, group fitness classes, and wellness treatments such as massages. Members can also access the ELEMENTS app, which facilitates online fitness training and scheduling for wellness services.
The target market for ELEMENTS includes individuals seeking a comprehensive fitness experience combined with wellness options. By providing a supportive environment and various fitness programs, ELEMENTS aims to cater to diverse fitness levels and preferences. The company emphasizes creating a comfortable atmosphere where members can pursue their health goals while enjoying a holistic approach to fitness and relaxation.