Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Many sellers do not have accurate pictures of the items they are selling. Nothing you can do about it…except go through the arduous process of returning them and paying the postage. I just end up throwing the items away…meaning I get ripped off.
Update: I got the product the next day, hence updating the review to 3 stars. Ordered RUST (33 Skins) - All Rounds (38+39+40) Twitch Drops, got no order acknowledgement nor the product on my email, I am going to submit a fraud complaint against etsy.com Order# 3735090490
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ich habe bei einem Etsy-Shop in Australien bestellt, der angeblich versendet hat. Die Sendungsnummer war von Anfang an ungültig, auf Rückfragen kam nur eine Ausrede – und nach Wochen wurde die Bestellung plötzlich storniert. Eine Bewertung konnte ich dann natürlich nicht mehr abgeben. Ich habe Etsy alle Beweise mit Screenshots geschickt, aber vom Support kam nur: „Welche Adresse haben Sie?“ und „Mit welchem Gerät haben Sie bestellt?“ – absolut nutzlos und am eigentlichen Problem komplett vorbei. So etwas macht das ganze Bewertungssystem lächerlich. Verkäufer können scheinbar machen, was sie wollen, und Käufer bleiben auf dem Schaden sitzen. Nachtrag : Nach einer Email an den Kundenservice wurde von Etsy sofort reagiert und Ich darf nachträglich eine Bewertung abgeben. Wäre aber schön, wenn dies automatisch auch so ist, ohne hinterher rennen.
The good news is this website tells you where sellers are from, so you can boycott chinese products. The bad news is that teh website is a nightmare. It filled out my address wrong, and then tried to get me to purchase something random that i looked at yesterday and not the two items in my basket from today. When trying to go back and check my address it forced me to go back and login a second time, even though i was already logged in. Naturally it wouldn't accept my email address, so it then started demanding that i do capture codes. Clicking on motorbike tiles, that kind of thing. After 20 minutes and endless capture codes later, it then tells me that my login was incorrect. I go back into my browser passwords and i can see my actual password that i used to login to etsy. But it wont accept it for viewing my personal details. Naturally every time i have to go through more capture codes, because i'm the internet's least trusted person because Etsy can't remember a login. I give up and in the confusion slam my mouse into my desk fixing the scroll wheel that's been busted for the last 2 months, and in frustration login using my google account. Etsy then leak all my personal information to google, something i've been trying to prevent for the last 4-5 years. It transfers over the previous etsy purchases from a different account over to my google account. I delete the address that etsy somehow got wrong from my postal code (i.e. zip code to you americans out there). After that i go back to look at the purchases i just made. Naturally in the website i can't look at the purchases i just made, it takes me to the seller homepage and refuses to show me what i bought because the seller has sold out of that item, and the developers of etsy website didn't think to keep a copy of it for future reference, in case, you know the hand made item doesn't look like the thing that the buyer bought in the photo. Burn the evidence i guess and deny all responsibility and remove any hope of accountability i guess is the plan. I then can't find the postal address of the previous purchases i've made through etsy because it doesn't want to show me that for some reason, i have to go back and find the purchases that are now sprawled across multiple email addresses. What an absolute sh*tshow of a website. If you ever want a reason why leftwing hipsters shouldn't be trusted anywhere near a keyboard this website is living proof of that. I see that people have been selling alligator alcatraz t-shirts on etsy and this has upset some lefties. I approve of this so i'm upping the number of stars on my review.
Eigentlich eine tolle Plattform. Ich habe hier schon sehr schöne Dinge gefunden und nie Probleme gehabt. Nur muß man sich die Shops genau ansehen und Versandkosten, Lieferung etc.durchlesen. Sonst kommt es zu Überraschungen, wie mir passiert, zusätzliche Zollgebühren und ewig langen Lieferzeiten. Ich hab Gott sei Dank nicht so viel drauf gezahlt. Aber es war mir eine Lehre.
Etsy Inc.
